Sprinklr Senior Manager

12 - 18 years

10 - 15 Lacs

Pune Bengaluru Mumbai (All Areas)

Posted:3 weeks ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Knowledge of solution designs,Level: Manager ,Sr. Manager

Areas of Work: Sprinklr- Product Solution Consulting, Pre-Sales & Implementation

Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Years of Exp: 12 -18 years

Understand market and customer challenges,

Help in promoting and providing Sprinklr Unified CXM solutions to customers,

Drive Partner support activities,

Act as a subject matter expert on Sprinklr Unified CXM,

Experience working with Customer Service Operations,

Experience implementing Omnichannel self-service/IVR and Omni-Channel Orchestration Routing,

In-depth knowledge and know-how of Customer Service Operations,

Contribute to client RFP by crafting and delivering engaging presentations

Proactively identifying customer needs through a technical benefits assessment,

Experience with Cloud contact center technologies.

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