1391 Spi Jobs - Page 25

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk. Experience3-5 Years.

Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do 1. Responsibilities Meeting with the IT manager to determine the companys current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Bachelors degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. Mandatory Skills: Fullstack Java Enterprise. Experience8-10 Years.

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: TIS Service Desk. Experience3-5 Years.

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: TIS Service Desk. Experience5-8 Years.

Role Purpose The purpose of this role is to lead the VLSI development and design of the system by defining the various functionalities, architecture, layout and implementation for a client 1. ASIC RTL Engineer : RTL, Coding, Design, IP Design, SOC Development, Lint, CDC , Micro Architecture - Mandatory PCIe/DDR/Ethernet - Any One I2C,UART/SPI - Any One Spyglass Lint/CDC / Synopsys DC / Verdi/Xcellium - Any One scripting languages like Make flow, Perl ,shell, python - Any One LocationBangalore / Hyderabad / Kochi Experience - 7+ - Lead/Architect 3. Team Management a. Resourcing i. Forecast talent requirements as per the current and future business needs ii. Hire adequate and right resources for the team iii. Train direct reportees to make right recruitment and selection decisions b. Talent Management i. Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness ii. Build an internal talent pool of HiPos and ensure their career progression within the organization iii. Promote diversity in leadership positions c. Performance Management i. Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. ii. Incase of performance issues, take necessary action with zero tolerance for will based performance issues iii. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below d. Employee Satisfaction and Engagement i. Lead and drive engagement initiatives for the team ii. Track team satisfaction scores and identify initiatives to build engagement within the team iii. Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team iv. Exercise employee recognition and appreciation Deliver No. Performance Parameter Measure 1. Verification Timeliness, Quality and coverage of verification, Compliance to UVM standards, Customer responsiveness 2. Project documentation and MIS 100% on time MIS & report generation Complete Project documentation (including scripts and test cases) 3. Team % trained on new skills, Team attrition %, Employee satisfaction score (ESAT) Mandatory Skills: ASIC Design. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk.

Embedded Software Engineer for IOT Job Description : As an Embedded Software Developer, you will work closely with our experienced software and hardware development team to design, implement, and test embedded software solutions Key Responsibilities: Write and maintain clean, efficient, and well-documented program for embedded systems Support the integration of firmware with hardware components, including sensors, microcontrollers, and peripherals Collaborate with cross-functional teams, including hardware engineers and software developers, to ensure the proper functioning of the system Participate in debugging, troubleshooting, and resolving issues related to firmware and hardware interactions Learn and apply industry best practices and coding standards for software development Qualifications: Candidate Profile : Bachelors degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field Familiarity with embedded systems, microcontrollers, SBC, Linux and hardware-software integration Proficiency in C programming language is must Solid understanding of hardware components like sensors, actuators, and communication protocols (e g , UART, SPI, I2C, Modbus, TCP/IP) Hands-on working with any of the following: real-time operating systems (RTOS), bare-metal deve

Description & Requirements Introduction: A Career at HARMAN Automotive We re a global, multi-disciplinary team that s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career. Engineer audio systems and integrated technology platforms that augment the driving experience Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence Advance in-vehicle infotainment, safety, efficiency, and enjoyment About the Role This position is responsible for all aspects of SMT Equipment maintenance, monitoring, adjustment and repair, improve quality and efficiency in Harman India operation. Be a strong team player with strong sense of responsibility. What You Will Do Maintain SMT equipment for production such as Screen Printer(Speed line) / SPI(Kohyoung) / Fuji-NXT / Reflow Oven(Heller) / X-Ray machine / Bartector system / Auto insertion(Radial 8) or all equipment s after hand insertion(PTH process) / Wave-Solder machine(Soltec) / Selective solder (Soltec and Ersa) / Conformal Coating machine and others except industry auto-control system for production quality and efficiency. For SMT technician, regularly check print quality, placement quality and analysis SPI and X-ray defect to reflect to process parameter adjustment. For PTH technician, regularly check soldering quality for wave and selective wave, check conformal coating quality and assembly line work status. Implement all equipment preventive maintenance according to PM schedule and PM procedure. Regularly check own responsible area 5S status: power cable, internet wiring, pressed air pipe and accessory equipment/ tooling status. Check daily (shift) production plan and actual production status at beginning of shift start to well arrange a whole day s work of yourself. Regularly check all test station FTT, Summary shift equipment status, quality issue to complete daily report and communicate to next shift owner Having hands on experience in implementing Poke yoke systems & line improvements. Regularly check own responsible area 5S status: power cable, internet wiring, pressed air pipe and accessory equipment/ tooling status Regularly check ESD related content in own responsible area:ESD mat, ESD wrist strip alarm system, ionic fan, soldering iron and screwdriver etc. Feedback good advice to engineer from production operation to improve efficiency and quality. Keep active attitude for study to enlarge self-skill Performs any other duties as assigned by his supervisor to support the operation. What You Need to Be Successful Education: Diploma in EEE / ECE / Diploma in mechanical Experience: Three to Four years relevant experience. Work experience in MPM, FUJI , SPI , Heller , Teradyne / knowledge will be an added advantage What We Offer Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.) Extensive training opportunities through our own HARMAN University Competitive wellness benefits Tuition reimbursement Be Brilliant employee recognition and rewards program An inclusive and diverse work environment that fosters and encourages professional and personal development You Belong Here HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want. About HARMAN: Where Innovation Unleashes Next-Level Technology Ever since the 1920s, we ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. If you re ready to innovate and do work that makes a lasting impact, join our talent community today ! HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation. ( www.harman.com ) #LI-RD2 Important Notice: Recruitment Scams Please be aware that HARMAN recruiters will always communicate with you from an @harman.com email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in @harman.com about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com.

Description & Requirements This requisition is used solely to source regularly open roles but does not represent a current open role within HARMAN. Our recruiters monitor these requisitions and will contact you if we want to talk to you directly. In the meantime, consider joining our Talent Community to receive regular updates regarding openings. About the Role As a DSP Senior SW Engineer, you will play crucial role in designing, developing, porting and optimization of DSP software using audio algorithms on multiple amplifier hardware platforms and operating systems. You ll be go-to person for technical knowhow for the team. Your work will have impact on the application of amplifiers for car audio ecosystem. What You Will Do You will be part of Agile-Scrum software development team for Platform-Amplifier DSP. You will be involved in sprint backlog development for amplifier roadmap. Your day-to-day activities will mainly involve analyzing data, modifying code, and performing other programming tasks for release plans for amplifier development. Integrate code into larger software projects. Collaborate with other engineers to ensure seamless functionality. Own the task and strive to constantly improve development performance. Work both independently and within the global teams with little direct supervision. Be point of contact for any technical concerns of the team. Be an active team member, discuss and debate different solutions for the problem with the team. Demonstrate critical thinking to take appropriate risk and make sound and timely decisions. Take initiative to achieve superior, quality results and maximize contributions that align with development road map for amplifier programs. Interface with cross locational SW/HW engineers, primarily across India, Poland, Germany, China, or US, to ensure proper implementation of amplifier development tasks. What You Need A relevant degree such as bachelor s or master s degree in electrical/electronic engineering, or a related field. Proficiency in embedded software programming languages C++, Python for 9+ yrs. Solid understanding on embedded RTOS and its concepts Good understanding of hardware design, reading schematics Experience using oscilloscope and logic analyzer for troubleshooting. Experience with Google UT framework Familiarity with digital communication protocols (I2C, A2B, SPI, UART) Clear in articulating technical knowhow to cross locational teams and stakeholders. Familiarity with Agile-Scrum way of working What is Nice to Have Knowhow of development tools such as CCES, Codesonar & DevOps tools for CI/CD Knowledge of DSP controllers of ADI in Griffin family Good to have knowledge of project management tools such as Jira, Confluence Background of Agile or V-model based project life cycle. Active team player and got to person for team. Experience with automotive network in CAN is a plus. Deeper awareness of quality aspects in software development. What Makes You Eligible Be willing to travel up to 2%, domestic or international. Be willing to work in an office. However, this role is eligible for HARMAN remote-flex mode with occasional trips to Bangalore office location required (this could be on 24-hour notice) What We Offer Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location. Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.) Extensive training opportunities through our own HARMAN University Competitive wellness benefits Tuition Reimbursement Access to HARMAN Campus Fitness Center and Cafeteria An inclusive and diverse work environment that fosters and encourages professional and personal development. Important Notice: Recruitment Scams Please be aware that HARMAN recruiters will always communicate with you from an @harman.com email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in @harman.com about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com.

Description & Requirements Position Responsibilities: Work cross-functionally across design, hardware, software, test, life cycle engineering & support Design, develop & port firmware for motorized fastening systems in C, C++ on RTOS Work closely with motor control experts to implement programmable fastening strategies and behaviors through software algorithms Qualifications Knowledge, Skills and Abilities: Must have: embedded systems programming C/ C++ on RTOS Multithreaded programming Programming data transfer over SPI, UART, PCIe Integration, debugging skills Nice to have: Basic knowledge of dc motor control for speed and torque Experience: Must have: 10+ years of experience as a software development engineer 5+ years of experience in all the embedded systems programming areas listed above Nice to have: Experience with motor control electronics and software for any product

Description & Requirements Introduction: A Career at HARMAN Automotive We re a global, multi-disciplinary team that s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career. Engineer audio systems and integrated technology platforms that augment the driving experience Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence Advance in-vehicle infotainment, safety, efficiency, and enjoyment About the Role Engineer audio systems and integrated technology platforms that augment the driving experience Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence Advance in-vehicle infotainment, safety, efficiency, and enjoyment Linux Kernel expertise with minimum 3-5 years of experience needed.( Preferable to have Infotainment domain Understanding.) Practical Knowledge & Hands on experience in QNX, Linux Kernel , Drivers, and Linux Embedded Systems Excellent understanding of Linux internals, Realtime Linux, RT porting and Android LINUX Kernel. Hands on knowledge on Linux Driver Porting.(UFS, Filesystem, I2C,SPI, Ethernet, UART, Display or Camera) Experience in analyzing and fixing Kernel Crashes and Open-source development. Knowledge on Hypervisor systems (Good to have) What You Will Do Design/Develop Embedded Software with On Time high quality deliverables Prepare and maintain design,code & test documentation & review work products as appropriate with Team Lead. Work in a Agile Scrum Team. Interact with customers at the unit to resolve software technical issues. Understanding of Project timeline and ensuring delivery for tractors platform. Embedded Software development for Tractor Automation for Utility, Mid & Large Tractors What You Need to Be Successful Bachelors degree in Electronic and E&TC Engineering, or a related field. 3-5 years experience in embedded Software development. Good programming skills in Linux Kernal Good experience in SW integration, payload/build generation Good knowledge in setting up SIL environment Good Knowledge of microprocessor / microcontrollers and circuits Exposure to Communication Protocols like RS 232, I2C, SPI, CAN Aware of Embedded Software Development Life cycle What Makes You Eligible You are legally authorized to work in India and can provide valid government-issued identification. You have a working knowledge of English, both written and verbal, to collaborate effectively with global teams. You are open to working from the Pune office five days a week, with flexibility for occasional travel to the client site if required. You are comfortable with flexible working hours to accommodate project needs across time zones. You are able to comply with any necessary background verification or security clearance processes as per project requirements. What We Offer Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.) Extensive training opportunities through our own HARMAN University Competitive wellness benefits Tuition reimbursement Be Brilliant employee recognition and rewards program An inclusive and diverse work environment that fosters and encourages professional and personal development You Belong Here HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want. About HARMAN: Where Innovation Unleashes Next-Level Technology Ever since the 1920s, we ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. If you re ready to innovate and do work that makes a lasting impact, join our talent community today ! Knowledge on Hypervisor systems (Good to have)

Description & Requirements Introduction: A Career at HARMAN Automotive We re a global, multi-disciplinary team that s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career. Engineer audio systems and integrated technology platforms that augment the driving experience Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence Advance in-vehicle infotainment, safety, efficiency, and enjoyment About the Role You will be working as Linux developer. Most of the work will be on middleware and application development on Linux NAD module development. Few kernel integration tasks must be taken up as well. What You Will Do Proven experience in Linux kernel development, including device driver design and customization. Strong proficiency in C/C++ programming languages with a deep understanding of memory management and embedded system concepts. Proficiency in real time multi-threaded software design and development, system programming using IPC, synchronization primitives. Hands on knowledge of all / any of the following Linux kernel areas: Power Management, Network, BSP (ARM). Strong fundamentals on Embedded product development. Preferably from Automotive or Mobile devices. Expertise in embedded system programming either in Linux Hands on experience in multi-threaded programming. Proven experience in debugging and root causing embedded system issues like kernel random crash. Good exposure on board bring-up, boot loaders, device driver porting. Good exposure on serial protocols, storage devices, network protocols. What You Need to Be Successful Exposure to RTOS (Real time operating systems). Understanding of automotive protocol like CAN, J1939, SPI etc. Work experience with Agile methodology. What Makes You Eligible Bachelor s Degree or higher in Electrical Engineer/Computer Science 2-8 years of experience in embedded Linux development. Self-motivated, result driven individual, must be passionate about the work. Willingness to work in an office located in Gurgaon, India What We Offer Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.) Extensive training opportunities through our own HARMAN University Competitive wellness benefits Tuition reimbursement Be Brilliant employee recognition and rewards program An inclusive and diverse work environment that fosters and encourages professional and personal development You Belong Here HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want. About HARMAN: Where Innovation Unleashes Next-Level Technology Ever since the 1920s, we ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. If you re ready to innovate and do work that makes a lasting impact, join our talent community today !

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do 1. Responsibilities Meeting with the IT manager to determine the companys current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Bachelors degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues.

Long Description 1. ASIC RTL Engineer : RTL, Coding, Design, IP Design, SOC Development, Lint, CDC , Micro Architecture - Mandatory PCIe/DDR/Ethernet - Any One I2C,UART/SPI - Any One Spyglass Lint/CDC / Synopsys DC / Verdi/Xcellium - Any One scripting languages like Make flow, Perl ,shell, python - Any One LocationBangalore / Hyderabad / Kochi Experience - 7+ - Lead/Architect 2. Emulation Lead JD - Emulation Lead (Zebu/ HAPS /Veloce/Palladium and Module Build (End to End) Location - Bangalore / Hyderabad Experience - 7+ - Lead/Architect 3. Lead Design Verification Engineer : 7+ years of hands-on DV experience in SystemVerilog/UVM. Must be able to own and drive the verification of a block / subsystem or a SOC. Should have a track record of leading a team of engineers. Extensive experience in IP/sub-system and/or SoC level verification based on SV/UVM. Experience in Tesplan and Testbench development, Execution of test plan using high quality constrained random UVM tests to hit coverage goals on time. Should be good with debugging and exposed to all aspects of verification flow including Gatesims Must have extensive experience in verification of one or more of the following: PCI Express or UCIe, CXL or NVMe AXI, ACE or CHI Ethernet, RoCE or RDMA DDR or LPDDR or HBM ARM or RISC-V CPU based subsystem or SOC level verification using C/Assembly languages Power Aware Simulations using UPF Experience in using one or more of EDA tools such as VCS, Verdi, Cadence Xcelium, Simvision, Jasper. Experience in using one or more of revision control systems such asGit, Perforce, Clearcase. Experience in SVA and formal verification is desirable (not a must) Script development using Python, Perl or TCL is desirable (not a must) Location - Bangalore, Hyderabad, Kochi, Pune, Ahmedabad, Pune Experience - 7+ YoE Long Description 4. Analog Circuit Design : Circuit Design implementation of IPs including LDOs, Band Gap reference, Current Generators, POR, ADC/DACs, PLLs, Oscillators, General Purpose IOs, Temperature sensor, SERDES, PHYs, Die to Die interconnect, High-speed IOs, etc. Experience - 7+ Yrs + Lead/Architect Location - Bangalore 5. DFT - ATPG, MBIST Location - Bangalore, Kochi, Pune, Hyderabad Experience - 7 years + DFT Lead Mandatory Skills: VLSI HVL Verification. Experience5-8 Years.

Experience- 4 to 8 years Active Servicing, Default loans handling, Loss Mitigation, Bankruptcy, Loss Analysis, Foreclosure, REO, Flood Insurance, Hazard Insurance, Consumer reporting & Escrow Administration Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Active Servicing, Default loans handling, Loss Mitigation, Bankruptcy, Loss Analysis, Foreclosure, REO, Flood Insurance, Hazard Insurance, Consumer reporting & Escrow Administration

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk. Experience1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk. Experience1-3 Years.

SUMMARY Job Title: Experienced Car Inspector & Maintenance Technician Automobile Industry We are seeking a qualified and experienced Car Inspector and Maintenance Technician to join our team. The ideal candidate should have strong expertise in car diagnostics, inspection, and maintenance, preferably with experience in the GCC region . Proficiency in Arabic and possession of valid educational documents are essential. Key Responsibilities: Conduct thorough vehicle inspections to identify mechanical and safety issues Perform regular maintenance and repairs on a wide range of vehicles Diagnose technical problems using modern automotive tools and systems Ensure compliance with automotive industry standards and safety regulations Maintain detailed service records and inspection reports Collaborate with other technicians and departments to ensure timely service delivery Requirements Key Requirements: Minimum of 5 years of experience in the automobile industry Proven knowledge of car inspection, repair, and maintenance procedures GCC work experience is highly preferred Proficiency in Arabic (speaking, reading, and writing) Must hold valid educational certificates/documents Strong diagnostic and troubleshooting skills Benefits Benefits: Attractive salary package Free accommodation provided 2 - year employment visa Air ticket (flight) included

Expertise in the x86 BIOS / UEFI FSP / coreboot development. Expertise with x86 CPU/APU architectures and associated compilation tools. Expertise in C programming. Expertise with platform bring-up. Expertise with standard protocols like PCIe, SPI, eSPI, ACPI, SMM. Expertise with opensource coreboot project & mainboard related porting with GPIO, PCIe lanes, board fmd configs and board bring-up experience on customer platforms.. Expertise on working with Intel FSP package source code and understanding of coreboot & FSP boot flow. Expertise with different coreboot payloads like edk2, SeaBios, Tianocore etc. Ability to read platform Hardware and Processor specifications to understand the coreboot mainboard porting required. Good coreboot upstreaming exposure. Familiar with coreboot boot stages, upds, memory map, FSP, devicetree concept, payloads to OS bootloader handoff. Understanding of coreboot & FSP build tools and build processes. Good understanding of UEFI framework concepts to port UEFI code to FSP. Working knowledge of Git for code reviews, source code management, and BIOS releases to QA.. Ability to juggle tasks and respond to different teams for various requests for custom BIOS requirements.. Good understanding of x86-64 architecture from BIOS developer's perspective.. Good understanding of UEFI BIOS Boot flow.. Basic understanding of Linux Kernel like software development concepts (Kconfig).. Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

Mandatory Skills : 5-15 years of experience in the x86 BIOS/UEFI FSP/coreboot development Experience with x86 CPU/APU architectures and associated compilation tools Expert in C language Experience with platform bring-up Familiar with coreboot boot stages, upds, memory map, FSP, devicetree concept, payloads to OS bootloader handoff Working experience of industry standard protocols like PCIe, SPI, eSPI, ACPI, SMM Experience on working with opensource coreboot project & mainboard related porting with GPIO, PCIe lanes, board fmd configs and board bring-up experience on customer platforms. Experience on working with Intel FSP package source code and understanding of coreboot & FSP boot flow Understanding of coreboot & FSP build tools and build processes Experience of working with different coreboot payloads like edk2, SeaBios, Tianocore etc Ability to read platform Hardware and Processor specifications to understand the coreboot mainboard porting required Good understanding of UEFI framework concepts to port UEFI code to FSP Additional Skillset : Working knowledge of Git for code reviews, source code management, and BIOS releases to QA. Ability to juggle tasks and respond to different teams for various requests for custom BIOS requirements. Good understanding of x86-64 architecture from BIOS developers perspective. Good understanding of UEFI BIOS Boot flow. Basic understanding of Linux Kernel like software development concepts (Kconfig). We are seeking a talented and motivated Software Engineer to work on Vulkan/OpenGL/OpenCL libraries. As a key member of the graphics team, you will work on challenging and groundbreaking projects in the open-source domain and you will have the opportunity to collaborate with leading experts and contribute to the development of cutting-edge graphics technology. Responsibilities Develop high-performance, visually stunning graphics applications using OpenGL/Vulkan/OpenCL APIs. Troubleshoot and resolve complex graphics-related issues. Development of C++ based automotive applications. Conceptualization, prototyping, design, development & unit testing of application SW based on product requirement. Collaborate with cross-functional teams to implement innovative graphics solutions. Working with the extended team (developers & verification team) to enhance the application & functionality. Participate in debugging and troubleshooting to identify and address software (build, algorithm/ functionality/ dependency) issues. Required skills The ideal candidate possesses a strong foundation in C/C++, a deep understanding of OS concepts. Experience in integrating OpenGL/Vulkan/OpenCL to Graphics Processing Unit. Expertise in at least one graphics API (OpenGLES, Vulkan, or OpenCL) OR extensive experience for graphics development. GPU optimization experience. Add on: Past experience with Mesa 3D Graphics library.

Job Title: Linux Device Driver Engineer Location: Hyderabad, Telangana, India Job Summary: We are seeking a highly skilled and motivated Linux Device Driver Engineer to join our dynamic engineering team. You will be responsible for the design, development, testing, and debugging of device drivers for embedded Linux systems. Your work will be crucial in enabling seamless interaction between our hardware and software platforms. Responsibilities: Design and develop high-quality Linux device drivers for various hardware peripherals (e.g., sensors, communication interfaces like UART, SPI, I2C, network interfaces, storage devices). Work closely with hardware engineers to understand hardware specifications and functionalities. Implement kernel-level modules and ensure their stability, performance, and security. Develop and execute unit and integration tests to validate driver functionality. Debug and resolve issues related to device drivers in development and production environments. Optimize drivers for performance and resource utilization. Contribute to the development and maintenance of the build and integration processes. Stay up-to-date with the latest Linux kernel developments and relevant hardware technologies. Document design specifications, implementation details, and testing procedures. Collaborate effectively with other software engineers, hardware engineers, and QA teams. Qualifications: Mandatory hands on experience in developing Linux device drivers for basic peripherals like I2C, UART, SPI etc. Deep understanding of Linux internals like memory mapping, interrupt handling (top half, bottom half), Device tree concepts. Strong proficiency in Advanced C programming and a deep understanding of the Linux kernel architecture. Good knowledge of driver models such as the Linux Device Model, platform drivers, and bus-specific drivers (e.g., PCI, USB, I2C, SPI). Good to have experience in RTOS firmware programming. Familiarity with debugging tools such as GDB, kernel debugging techniques (e.g., printk, kernel crash dumps). Experience with build systems (e.g., Make, CMake, Yocto Project). Understanding of hardware interfaces and protocols. Excellent problem-solving and analytical skills. Strong communication and collaboration skills. Preferred Qualifications: Experience with real-time operating systems (RTOS) concepts. Contributions to open-source Linux kernel projects. Experience with specific hardware architectures (e.g., ARM, x86). Knowledge of scripting languages such as Python or Bash. Experience with virtualization technologies.