Specialist or Senior Specialist Service Operations

As a Specialist or Senior Specialist in Service Operations at Linde Global Support Services Pvt. Ltd, you will play a crucial role in fostering, supporting, and leading the Incident Problem & Change Management Processes for Linde IS. Your responsibilities will include driving the effective daily Operational Management of Incident and Problem Management for all services delivered via Enterprise Services, including those provided by third-party vendors and outsource partners. You will lead cross-functional teams in the investigation and resolution of major incidents, interact with support teams to ensure appropriate knowledge and support documentation, and manage escalations from Enterprise Services and Business Services Service Management teams for incidents and problems. Additionally, you will work with Enterprise and Service Provider users to ensure they receive the necessary education, build relationships with delivery teams globally and regionally, and lead Technical Reviews and Major Incident Reviews. Furthermore, you will support the Technical Change Management team in promoting and developing Change Management processes, facilitate Global CAB and local CAB meetings, publish meeting minutes, and track actions to completion. Your role will also involve collaborating with IS teams, monitoring and reporting non-compliance with Service Management processes, supporting configuration management processes, and identifying areas for process improvement. To succeed in this role, you should possess excellent communication skills, analytical abilities, and the capacity to work both independently and in teams effectively. You must have a thorough understanding of Service Management principles and practices, technical knowledge in specific areas, and practical experience in Service Management processes and quality assurance. Additionally, you should be self-motivated, proactive, and able to make risk-based decisions while delivering high-quality solutions within tight deadlines. With Linde Plc."s commitment to creating a positive work experience, you can enjoy benefits such as loyalty offers, annual leave, employee resource groups, and a supportive community. As part of Linde Global Support Services Pvt. Ltd, you will have the opportunity to work in a dynamic global environment and contribute to the company's mission of making the world more productive while sustaining and protecting the planet.,