Specialist Customer Care Leader

As an Specialist Customer Care Leader at Barclays, you will be responsible for managing operations within a business area, ensuring compliance with relevant regulators, risk management initiatives, and processes. Your role will involve aligning your work with rules, regulations, and codes of conduct to maintain efficiency and excellence. To excel in this position, you should have a minimum of 3 years of relevant experience, be a graduate/post-graduate in any discipline, and have experience in non-voice roles in BPO/KPO/IT Domain and the banking industry. Additionally, you should possess knowledge of Lending Operations, SQL, Power App Solutions, Power BI, Tableau, core banking operations, and Technology. Your responsibilities will include overseeing staff performance, implementing new methods for operational efficiency, conducting trend analysis on data, ensuring regulatory compliance, and monitoring SLAs. Key essential skills for success in this role include risk and controls management, change and transformation, business acumen, strategic thinking, and digital and technology proficiency. Flexibility in work hours and the ability to adapt to changing shift patterns are also essential. In this role based in Chennai, your primary purpose will be to lead and develop a highly engaged team to deliver consistently excellent customer outcomes. You will focus on creating excellent customer satisfaction, maintaining performance management standards, developing effective business plans, conducting market research, and fostering a resolution culture. As an Analyst, you are expected to perform activities in a timely and high-quality manner, demonstrate in-depth technical knowledge, lead and supervise a team, and contribute to the success of related teams. People Leaders are required to exhibit clear leadership behaviours, while individual contributors are expected to develop technical expertise and act as advisors. All colleagues are expected to uphold the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as demonstrate the Barclays Mindset of Empower, Challenge, and Drive in their behavior and decision-making processes.,