Specialist Customer Care

Embark on a transformative journey as a Specialist Customer Care at Barclays, where you will play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers from financial crime risks. To excel in this role, you need to have previous experience in a customer facing service environment, where you handled inbound and outbound phone calls effectively and efficiently. Your ability to determine appropriate and affordable solutions for customers regarding their personal financial situation, along with effective communication skills, will be crucial. You may be evaluated on essential skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology proficiency, as well as job-specific technical skills. This role is based in Chennai. **Purpose of the Role:** To deliver exceptional customer service while addressing more complex customer needs and requests. **Accountabilities:** - Provide customer service through various communication channels like chat, email, and phone. - Execute customer service requirements to resolve specific customer needs effectively and offer personalized solutions for each case. - Collaborate with teams across the bank to align customer care processes. - Identify areas for improvement in customer care processes, provide recommendations for change, and offer feedback and coaching to colleagues. - Develop and implement customer care procedures and controls to mitigate risks and ensure efficient operations. - Prepare and present reports and presentations on customer care performance to internal senior stakeholders. - Identify industry trends and best practices to enhance customer care efficiency. **Analyst Expectations:** - Provide specialist advice and support to stakeholders and customers. - Perform assigned activities in a timely and high-quality manner, impacting both the role and surrounding roles. - May have responsibility for specific processes within a team and lead and supervise a team. - Demonstrate a clear set of leadership behaviors for individuals with leadership responsibilities or manage own workload effectively for individual contributors. - Collaborate with closely related teams, check work of colleagues, and provide specialist advice and support. - Take ownership of managing risk and strengthening controls in work areas. - Continuously build an understanding of how all teams contribute to broader objectives and develop awareness of underlying principles in the work area. - Make judgements based on practice and previous experience, communicate effectively, and build relationships with stakeholders/customers. All colleagues are expected to demonstrate Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.,