135 Sophos Jobs - Page 6

Position Summary Resolving first, second and third level support problems; 75% of which will be resolved without escalation. Escalating to the relevant Engineering team as required, promptly following procedures and ensuring management is updated accordingly. Ensuring the customer and ticket is up to date at all times on incident progress. Maintain, troubleshoot and co-ordinate replacement of faulty hardware. Involved in the execution of client change requests in a timely manner as planned by Customer Account Manager, Engineering and Command Centre Manager. Escalation of critical issues/outages to Command Centre Manager and Customer Account Manager as per procedures. Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes. Daily review and action of open cases; updating Command Centre Manager on current cases and their status as appropriate. To provide comprehensive handovers to peers at the end of shift. Attend Daily Operations and Change Review meetings as required. Logging cases to 3rd party vendors requesting assistance on unresolved issues. Minimum Requirements Confident and Professional dealing directly with customers. Outgoing team player with the ability to liaise with other team members and take the lead on decision making. Positive and Pro Active attitude. Working knowledge/understanding of Microsoft products. Troubleshooting basic Server problems. Ability to work under pressure. Supportive and committed team player. Experience of using Ticket Management tools. Escalations are performed within the SLA timescales. Good commutations with customers is required throughout incident lifecycles. Engineering and Senior Management are kept abreast of appropriate escalations. Analytical skills. Have excellent written and verbal communication skills. Be organized and be able to work under pressure. Detailed working knowledge of a range of networking and security technologies, including: Cisco switches and routers Azure networking (vNets, Virtual WAN, HUB, VPN sites etc...) and security (NSG etc…) Lenovo Switches F5 Big-IP load balancers, Kemp LB, Check Point and Endpoint Servers. Sophos Firewalls. Cisco WIFI technology. Good knowledge in Bluecoat Proxy, Meraki Devices RSA Server Management. Able to demonstrate understanding of key networking concepts, including: TCP/IP Layer 2 and layer 3 switching and routing Routing protocols such as BGP, EIGRP and OSPF Security solutions such as firewalls, IDS/IPS, VPN, and SSL Certificates Load balancing best practices Radius/NPS setup and administration. In-depth troubleshooting and strong analytical skills. Use of packet capturing technologies such as Wireshark and NetScout. Knowledge of platform technologies including Microsoft Windows, DHCP, DNS Unix and/or Linux. Ability to design, implement, and support network and security domain. ITIL accreditation. Should have good experience on IP soft, Netflow and Solarwinds tools. "We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately." Show more Show less

Configure and install various network devices and services (e.g., routers, switches, firewalls, Wi-Fi, SD-WAN, load balancers, VPN, QoS)- Cisco, HP, Juniper, Sophos, Fortinet, Ruckus Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Solid understanding of the OSI or TCP/IP model Perform Windows Server, applications and active Directory installations and configuration. Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning Provide Level-2/3 support and troubleshooting to resolve issues Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Select and implement security tools, policies, and procedures in conjunction with the company’s security team Hands-on experience with monitoring, network diagnostic and network analytics tools Liaison with vendors and other IT OEM & personnel for problem resolution University/Engineering Degree or Diploma in Computer Science/ Electronics Engineering or a related subject Proven hands-on network engineering experience 3+ years’ experience in network architecture and deployment and managing sophisticated networks CCNA/CCNP or higher will be added advantage Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Life insurance Shift: Day shift Education: Bachelor's (Preferred) Experience: total work: 3 years (Required) Location: Rayagada, Orissa (Required) Work Location: In person Application Deadline: 10/12/2024

About Us At Sophos Knowledge Services , we’re not just another consulting firm – we’re a Centre of Excellence in Data Science and Artificial Intelligence . Our mission spans across Consulting, Research, and Academics – the three foundational pillars of AI advancement. Join us in building solutions that impact businesses, individuals, and society. Why Intern with Us? Join a national-award-winning team committed to using data and AI to drive progress. As a Marketing Intern, you will gain hands-on experience in real-time projects, creative campaigns, and strategic digital marketing under expert guidance. You’ll learn how to think analytically, create compelling content, and execute marketing strategies that drive growth and visibility. What You’ll Learn and Do As a Marketing Intern – Digital and Content Marketing , your work will include: Assisting in the planning and execution of offline and online marketing campaigns Supporting content creation for websites, emails, blogs, and social media Learning to use marketing tools such as Google Analytics, Meta Ads, and CRM systems Managing and posting content on social media platforms Conducting market research and competitor analysis Helping in organizing events, webinars, and product launches Learning how to track ad campaign performance and generate reports Collaborating with teams on branding and outreach initiatives Who You Are We’re looking for enthusiastic learners who are: Passionate about marketing, creativity, and digital media Strong communicators (written and verbal) Curious and proactive problem-solvers Willing to take ownership and learn from feedback Comfortable working in a fast-paced, team-oriented environment Eligibility Criteria Pursuing or recently completed a Bachelor’s degree in Marketing, Business, Mass Communication, or a related field Basic knowledge of social media platforms and marketing tools Familiarity with Canva, and Microsoft Office is a plus Any coursework or prior experience with content writing, social media, or digital campaigns will be an advantage Knowledge of video editing What We Offer A chance to work directly with the CEO on high-impact projects Real-world learning and mentorship in an EdTech and AI-driven company Certificate of Internship Opportunity for Pre-placement Offer (PPO) based on performance A collaborative and supportive work culture focused on growth and innovation Job Type: Full-time Pay: Up to ₹8,000.00 per month Benefits: Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Marketing: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person

Job Title: Backend Sales / Inside Sales Representative (ISR) Location: Civil Line, Sector-15, Gurgaon. Company: CNT (www.cntindia.com) Job Overview: We are seeking responsible candidates for developing new business, managing existing accounts, supporting end-to-end sales cycles, and coordinating with OEMs and government clients. Key Responsibilities: Generate and qualify new leads; manage existing client accounts. Achieve sales targets and drive revenue growth. Coordinate with OEMs (Acer, HP, Dell, Cisco, Sophos, etc.). Handle the complete sales cycle – from lead to payment. Prepare and submit bids for government tenders (GeM & offline). Build strong client relationships and ensure customer satisfaction. Provide business and technical input on solutions. Requirements: Graduate in Business/IT or related field. 2–5 years in inside or B2B sales (IT preferred). Strong communication and negotiation skills. Experience with the GeM portal and sales documentation. Job Type: Full-time Pay: ₹25,000.00 - ₹60,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Compensation Package: Performance bonus Yearly bonus Schedule: Day shift Application Question(s): We must fill this position urgently. Can you start immediately? Education: Bachelor's (Required) Experience: Inside Sales Representative : 2 years (Required) Work Location: In person

Roles and Responsibilities: Respond to user requests for technical support and resolve issues in a timely manner. Install, configure, and troubleshoot hardware, software, and peripheral devices. Proficient knowledge of Windows and Mac, Linux operating systems (install/Reinstall, configuration, troubleshooting) Experience in Gsuite administration, creating email id's, groups etc. Handson experience on firewall (preferred: Sophos firewall) and wifi access points. Experience in restoring the backup configuration to new firewall incase of firewall failure and updating the firmware. Handson experience in Antivirus endpoint protection with central dashboard (preferred: Sophos intercept X Advanced) Knowledge of managing users access in Gitlab and Jira. Basic knowledge of AWS Cloud services like IAM, EC2, S3 buckets. Knowledge of any ticketing tools. Knowledge of any MDM, Active Directory is good to have. Experience in VPN implementation and resolving the issues related to vpn connectivity is required. Experience in coordinating with Hardware Vendors (Dell/Acer tech support) for resolving hardware issues of laptop under warranty. Maintain and update hardware and software inventory, as well as documentation of support activities. Assist in the planning and implementation of software and hardware upgrades. Train users on basic software and hardware functionality and provide guidance on best practices. Perform routine maintenance tasks, such as system backups, software updates, and antivirus scans. Ensure compliance with company policies, procedures, and security standards. Knowledge of network protocols, network troubleshooting. Experience in participating in ISO auditing. Good communication skills. Disposal & Track of Assets. List of tools are using - Manage engine End point central, Sophos endpoint Generate the reports ISO weekly & Monthly, Audit of server & Network every 6 months- Vulnerability Assessment and Penetration Testing

Company DescriptionSoftServ is a global technology firm headquartered in Jaipur, India, with offices in the United States. Specializing in digital transformation, SoftServ offers technology products, services, and engineering solutions with a focus on innovation and customer relationships. The company serves clients in industries like Automotive, Health & Safety Engineering, Mining, Healthcare, and Cybersecurity, operating with a team of 50+ Full-Time Employees (FTEs) and a strong focus on Rapid Application Development (RAD) and Data Analytics. Role DescriptionThis is a full-time on-site role for a Network Engineer located in Jaipur. The Network Engineer will be responsible for network administration, engineering, troubleshooting, network security, and network design on a day-to-day basis. QualificationsNetwork Administration and Network Engineering skillsTroubleshooting and Network Security skillsNetwork Design experienceGood Understanding of TCP/IP, DNS, DHCP, VLANs and VPNHands-on experience with Sophos Firewall and NAS SolutionsInstall, configure and maintain network devices including routers, switches and firewallsStrong communication and teamwork skillsBachelor's degree in Computer Science, Information Technology, or related fieldRelevant certifications like CCNA, CCNP, or equivalent2+ yrs experience

Dear Candidate, We are hiring a Network Security Engineer to secure and monitor enterprise network infrastructure. Great for engineers who love working with firewalls, VPNs, and intrusion prevention. Key Responsibilities: Configure firewalls, IDS/IPS, and VPNs Monitor network traffic for anomalies and threats Perform vulnerability scans and penetration tests on network devices Develop and enforce network security policies Required Skills & Qualifications: Proficiency with firewall and IDS/IPS platforms (Cisco ASA, Palo Alto, Snort) Strong networking fundamentals (TCP/IP, routing, switching) Experience with SIEM tools (Splunk, ELK, QRadar) Bonus: CCNP Security, CISSP certification Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

At Communication Crafts, we are a fusion of creativity and technology, delivering innovative solutions that drive businesses forward. With a strong foundation in cutting-edge technology, we combine our technical expertise with a creative mindset to solve complex challenges and deliver exceptional results. We offer services like digital product development, custom software development, mobile application development, API integration, Frontend development and web application development. Established in 2005, almost 20 years since then, Communication Crafts caters to an enviable clientele across sectors and geographies. To know more about the company please visit https://communicationcrafts.com/?cc=com We are seeking a highly skilled and experienced Senior System and Network Administrator to join our team. The ideal candidate will have a strong background in managing and optimizing IT infrastructures, with a proven track record in an IT company environment. This role requires a deep understanding of system and network administration, security protocols, and the ability to troubleshoot complex technical issues. Experience Required: 5 to 8 years Location: Sindhu Bhavan Road, Ahmedabad (Onsite)***IT Industry Experience must*** Job Description Key skills expected: Desktop Support, Network maintenance & Security, Office 365 Product knowledge, Sophos (Firewall), Backup Management, Cloud Server (AWS/Azure)Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware Identify hardware and software problems and recommend solutions Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues Local network maintenance Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure Identify service-related issues and recommend solutions Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures Maintain inventory and deployment of licenses. Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions Responsible for capacity, storage planning, and performance

System Administrator Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role To provide 1st, 2nd or 3rd level technical support to Brennan IT clients, engineers and staff, 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and escalate incidents within stipulated timelines, maintain existing cloud/infrastructure services and ensure that environment runs in an optimal way. and Continuously Improve the Efficiency and Excellence of Service Delivery as Measured by Client facing Surveys and Ratings in every department you are part of. 2-5 yrs minimum experience in Windows Server Administration / System Administration / Wintel Administration / Hyper V Administration / IT Technical Support role/ for international clients, preferably in Managed Services IT provider / IT Companies. Role Responsibilities Maintaining/contributing to KMS for client and internal team, for both technical & processesServer monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurationsUnderstanding of O365, Mimecast, Intune, Azure integrationVendor Management (hardware and Software vendors - HP, Dell, MS, VM, Citrix and others)Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3parAdministration of Windows Server, groups, group policies, DNS, DHCPUnderstanding of backups, replications for Veeam, Symantec, Zetro, CommvaultOn premises backup alert management, monitoring and restorationSSL certificate renewal and installation on various roles (IIS, ADFS, ADC-Netscaler, Apache, SQL Reporting Services, WAS, Load Balancers)Smooth and timely customer engagementDisk, CPU, Snapshot management provisioningMonitor, manage experience with ESXI/Hyper-V hosts, Nutanix, Dell, HP SimpliVityManage understand Failover Cluster, NLBCitrix/RDS/WVD knowledge with application publishing, upgrading, managing securelyManage windows update compliance.Antivirus Management, Sophos, Defender.Patching ESXi hosts and vCenter updatesKnowledge of vulnerability management and critical remediationChange management, performing RCA and able to clearly articulate the actions/outcomes Key Competencies and Qualifications required Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration.Should have experience in VM Deployment, VM Migration, managing host clustersExtremely high-level attention to detail with methodical troubleshooting processGood verbal and written communication skillsMust have knowledge of Storage technologies like HP, IBM, Dell, Cisco servers, O365, Azure Administration)Proactive vs Reactive approachITIL Service Management Foundation accreditation Essential Skills Windows Server including 2016/2019, DNS, DHCP, Group PolicyActive Directory 2012 and aboveVMware / Virtualization (Hyper - V, VMware)O365, Azure Administration Desired Skills Exposure to Backup tools like Veeam/Commvault/Backup execWindows Administration certifications 2012 and aboveExposure to SAN /NASMS Azure and Office 365 AdministrationSymantec Endpoint or McAfee or Sophos or Sentinel One or CrowdStrikeExposure to Blade servers and configurationsITIL Foundation and ServiceNow ITSM tool Brennan is an equal opportunity employer

SHI LOCUZ is excited to announce a career opportunity for a Network Engineer (L2) to join our growing team in Hyderabad! We’re looking for experienced networking professionals who are ready to hit the ground running. If you're an immediate or early joiner, we’d love to connect!About the Role - Role: Technology Specialist – NGN About the Role – Technology Specialist – NGN Location: Hyderabad Start Date: Immediate Joiners Preferred Key Responsibilities:Configure and maintain Cisco routers, switches, Cisco Meraki, and LogicMonitorSupport and enhance network security using VPNs, firewalls, and SD-WANTroubleshoot and resolve Level 2 and Level 3 network incidentsCollaborate on public cloud networking (AWS/Azure) and maintain up-to-date documentationWork closely with a collaborative global IT team on infrastructure improvements Required Skills & Qualifications:CCNA Certification (Mandatory)Minimum of 5+ years hands-on experience with Cisco networking hardwareStrong understanding of BGP, OSPF, IP networking, and VPN technologiesProven experience with Cisco Meraki and LogicMonitorExcellent troubleshooting, communication, and documentation skills Preferred (Good to Have):Experience with security and networking tools such as Palo Alto, Extreme, Checkpoint, Sophos, Juniper, and Fortinet