Key Responsibilities: Personal Secretary Sales & Marketing Scheduling and Calendar Management: Managing the executive's calendar, scheduling appointments, and coordinating meetings. Communication Management: Handling phone calls, emails, and other forms of correspondence, acting as a primary point of contact. Document Preparation: Creating and editing documents, reports, presentations, and other materials. Meeting Coordination: Organizing meetings, preparing agendas, taking minutes, and ensuring the executive is well-prepared. Travel Arrangements: Booking flights, accommodations, and transportation for the executive. Confidentiality: Maintaining the confidentiality of sensitive information. Errand Running: Performing various personal errands as needed, such as managing household tasks or making purchases. Project Assistance: Assisting with special projects, research, and other tasks as requested. Database Management: Maintaining and organizing files and records. Liaison: Facilitating communication between the executive and other parties, both internal and external. Developing and Implementing Strategies: Creating and executing marketing plans and sales strategies to achieve business objectives. Lead Generation and Sales: Identifying potential customers, generating leads, and converting them into paying clients through various sales activities. Relationship Management: Building and maintaining strong relationships with existing and potential customers to foster loyalty and identify opportunities for upselling or cross-selling. Marketing Campaign Management: Developing and executing marketing campaigns across various channels, including digital and traditional media, to reach target audiences. Sales Presentations and Negotiations: Conducting sales presentations, product demonstrations, and negotiating deals to secure sales and meet sales targets. Market Research and Analysis: Monitoring market trends, competitor activities, and customer feedback to identify opportunities for improvement and innovation. Collaboration and Communication: Collaborating with other teams, such as product development and marketing, to ensure alignment and a consistent brand message. Performance Monitoring and Reporting: Tracking sales data, creating reports, and analysing performance to identify areas for improvement and inform future strategies. Skills Required: Sales Skills: Prospecting, lead generation, sales presentations, negotiation, closing deals, and customer relationship management. Marketing Skills: Developing marketing strategies, campaign management, content creation, digital marketing, and market research. Communication and Interpersonal Skills: Excellent verbal and written communication, active listening, and the ability to build rapport with customers and colleagues. Analytical and Problem-Solving Skills: Analyzing data, identifying trends, and solving problems to improve sales and marketing performance. Organizational and Time Management Skills: Managing multiple tasks, prioritizing effectively, and meeting deadlines. Leadership and Mentorship: Providing guidance, leadership, and mentorship to junior team members. Required: 5+ years of experience in an executive administrative role, preferably supporting C-level executives Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software Demonstrated ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment Strong attention to detail and exceptional organizational skills Preferred: Experience in project management tools and methodologies Knowledge of industry-specific software Associate's or Bachelor's degree in Business Administration or a related field Preferred language to know must and should English, Kannada, Hindi and other south Indian language Preferred Car Driving & Two wheeler and possessing same. Preferred Traveling Out station for client meeting and exhibition. Preferred having valid Indian Passport and travelling abroad for Exhibitions.

The candidate will be responsible for the daily activities connected to the project which is a multi storey hotel building located in city, Bangalore The MEP (Mechanical, Electrical, and Plumbing) Engineer will play a crucial role in the design, implementation, and management of the MEP systems for the projects. This position requires expertise in all aspects of MEP engineering to ensure the systems are efficient, sustainable, and compliant with all regulations. The MEP Engineer will collaborate closely with architects, construction teams, PMC and other stakeholders to ensure the successful completion of the project. Key Responsibilities: Develop and review detailed designs for mechanical, electrical, plumbing, and fire protection systems. Coordinate with architects and other engineering disciplines to integrate MEP systems seamlessly into the overall hotel design. Prepare and assess technical specifications, material selections, and system layouts. Project Management: Oversee the installation and commissioning of MEP systems, ensuring adherence to project timelines and budgets. Conduct regular site inspections to monitor progress, quality, and compliance with design specifications and safety standards. Liaise with contractors, subcontractors, and suppliers to ensure the smooth execution of MEP works. Quality Assurance & Control: Ensure all MEP installations meet industry standards and regulatory requirements. Review and approve MEP-related submittals, shop drawings, and as-built drawings. Conduct testing and commissioning of MEP systems to verify performance and functionality. Compliance & Documentation: Ensure all MEP systems comply with local building codes, safety regulations, and environmental standards. Maintain accurate records of MEP designs, installations, inspections, and commissioning activities. Provide regular reports on MEP progress, challenges, and solutions to the Project Manager. Cost Management: Prepare cost estimates and budgets for MEP systems, including labor, materials, and equipment and update the management Monitor and control project costs, identifying potential savings while maintaining quality. Assist in the procurement of MEP materials and services, ensuring value for money. Team Collaboration: Work closely with the project team to ensure effective communication and coordination across all disciplines. Provide technical guidance and support to junior engineers and other team members. Participate in project meetings, offering insights and updates on MEP-related matters. Qualifications: Bachelor’s degree in Mechanical, Electrical, or Plumbing Engineering, or a related field. Professional Engineer (PE) license or equivalent certification is preferred. Minimum of 5 years of experience in MEP engineering, preferably within the hospitality or hotel sector. Strong knowledge of MEP design software such as AutoCAD, Revit, and other industry tools. Familiarity with building codes, regulations, and sustainability practices. Excellent project management, organizational, and problem-solving skills. Strong communication and teamwork abilities, with a focus on collaboration

Skills Required: Sales Skills: Prospecting, lead generation, sales presentations, negotiation, closing deals, and customer relationship management. Marketing Skills: Developing marketing strategies, campaign management, content creation, digital marketing, and market research. Communication and Interpersonal Skills: Excellent verbal and written communication, active listening, and the ability to build rapport with customers and colleagues. Analytical and Problem-Solving Skills: Analyzing data, identifying trends, and solving problems to improve sales and marketing performance. Organizational and Time Management Skills: Managing multiple tasks, prioritizing effectively, and meeting deadlines. Leadership and Mentorship: Providing guidance, leadership, and mentorship to junior team members. Required: 3+ years of experience in an executive administrative role, preferably supporting C-level executives Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software Demonstrated ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment Strong attention to detail and exceptional organizational skills Preferred: Experience in project management tools and methodologies Knowledge of industry-specific software Associate's or Bachelor's degree in Business Administration or a related field Preferred language to know must and should English, Kannada, Hindi and other south Indian language Preferred Car Driving & Two wheeler and possessing same. Preferred Traveling Out station for client meeting and exhibition. Preferred having valid Indian Passport and travelling abroad for Exhibitions.

Roles & Responsibilities • Checking Emails on Outlook and responding to same taking feedback for Manager. • Pre- Qualification to fill and share in Excel details of Company having all information from Database or respective Mgr. • Receiving Tender Bid and responding to same by email having checked all Prerequisite of Clients. • Sending Tender Inquiry to Vendors / OEM / Distributors / Retailers and follow-ups for quotations and technical queries if any. • Preparing Excel comparative on commercial offer received from Vendor / OEM / Distributors / Retailers and technical comparison. • Inviting Vendor / OEM / Distributors / Retailers for commercial negotiation and follow-ups for revised offers. • Submitting the Tender Bid to client with all required as per tender prerequisite within time frame on bid submission. • Following with client for Order on the tender bid and to check the position in compare to other bidders competition. • Preparing the Excel sheet comparative of all bidders offer submitted and rating the Highest & Lowest. • Releasing the Workorder to Vendors on Excel and chasing for delivery. • Sharing Delivery tracker and project schedule obtaining information from respective Mgr. having seamless coordination with various department. • Raising the bills on Excel GST Tax Invoices and tracking for payments. • Meetings Clients / travelling in station and out of stations

Personal Secretary - Business Development Brand Manager (Female) Basic requirement : Fluent Speaking / writing in English, Kannada Speaking, good typing speed, knowledge of advance MS Excel with V & H Lookup, PIVO Table, Spread sheet, Table sum Formulas & Microsoft Outlook Emails, Two / Four-wheeler , Good personality and well groomed, Smart & intelligent skill in technical. Travelling Out Station / Abroad for exhibition seminars Experiences minimum 5 Years + years & Graduate Roles & Responsibilities Key Responsibilities of a Personal Secretary: Calendar and Schedule Management: Organizing and managing the executive's schedule, including appointments, meetings, and deadlines. Correspondence and Communication: Handling incoming and outgoing communications such as emails, phone calls, and mail, often acting as a first point of contact. Travel and Logistics: Planning and arranging travel, accommodation, and itineraries for the executive. Document Management: Preparing, editing, and organizing reports, presentations, and other documents, as well as maintaining filing systems and records. Meeting Support: Coordinating meetings, preparing agendas, taking minutes, and ensuring the executive is prepared for meetings and events. Project Support and Research: Assisting with projects, conducting research, and following up on action items as needed. Confidentiality: Maintaining the confidentiality of sensitive information. Administrative Tasks: This can also include miscellaneous tasks like managing expenses, ordering office supplies, and even assisting with personal matters or household tasks if the role extends to a private or household secretary. • Meeting existing clients daily having proper schedule and agenda to discuss • Taking feedback from clients on service and deliverables commitments by team • Convincing clients and assuring for best services and deliverables • Sending courtesy email to clients having met • Sharing feedback of client to team, Manager and Management and updating all required • Checking with existing clients for upcoming business or any expansion • Obtaining new clientele contact details reference form existing clients for add on business • Obtaining all data base of clientele with their contact / email / social media / personal details Birthday / Anniversary • Maintaining data base and sharing the management and reminding their personal for sharing the greeting during the event • Motivating internal team and team building by outing and events very frequent. • Organizing dinner / lunch with clients and management at very frequent • Visiting all IT campus / Industrial sectors / Builders / Corporate clients for new business and developing new contacts • Having all information about Business & Market Competition and new launchers updating same to management timely. Office Timing Monday to Friday 9.00 AM To 6.00 PM Saturday 9.00 AM To 1.00 PM We are not from consultancy firm, it's direct hiring for V- Tronink Co.; We don't take any fees & it's not on contract. If Interested, do share your resume Rgds HR Contact : 6366751637

“Warehouse - Logistic Operation Manager” Roles & Responsibilities Ensure that the warehouse operates at peak efficiency — with satisfaction the primary goal — by supervising, organizing, and training warehouse employees and establishing, monitoring, and managing operational goals Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory, gate processes, and shipping methods Train and manage the warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals Oversee daily operations while controlling and managing inventory and logistics Maintain inward & Outward in Tally and update stock everyday sharing it to Sr. Management Preparing E Way Bill / GRN / DC / Records etc all as required and directed. Review and prepare workflows, staffing requirements, space allocations, equipment layouts, and action plans that meet standards for productivity, quality, and service Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations Supervise daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service Schedule warehouse team, and manage the flow and quality of work to maximize efficiency and minimize overtime Inspect equipment, tools, and machinery regularly, and general maintenance whenever necessary Meet regularly with warehouse leads to analyse productivity and develop actionable plans for loss prevention Oversee and manage logistics for transporting products and facilities, communicating with drivers and air partners to ensure efficient delivery of packages Developing and implementing procurement strategies and policies for cost optimisation and enhancing supply chain efficiency. Identifying, evaluating and selecting suppliers based on quality, reliability, cost-effectiveness and adherence to ethical and sustainability standards. Negotiating contracts and terms with suppliers to ensure favourable pricing, payment terms and mutually beneficial agreements. Collaborating with internal stakeholders to understand their requirements and align procurement activities with organisational goals. Conducting market research and analysis to stay updated on industry trends, supplier capabilities and pricing fluctuations. Managing supplier relationships, including ongoing performance evaluation, issue resolution and fostering long-term partnerships. Monitoring inventory levels, analysing demand patterns and implementing inventory management strategies to manage stock levels and avoid shortages or excesses. Implement procurement systems and tools to streamline processes and enhance efficiency. Source and negotiate with potential suppliers, assess their capabilities and evaluate their suitability based on predefined criteria. Manage supplier relationships, including regular communication, performance evaluations and issue resolution. Collaborate with internal stakeholders to understand their requirements and develop procurement plans accordingly. Analyse inventory levels, demand forecasts and consumption patterns to optimise stock levels and reduce carrying costs. Continuously evaluate and improve procurement practices, including identifying cost-saving opportunities and process enhancements. Prepare and present reports on procurement activities, performance metrics and cost savings to higher management. Develop and maintain procurement metrics to track performance, identify areas for improvement and report on sourcing effectiveness. Implement sustainable and socially responsible strategic sourcing practices, including supporting local suppliers and promoting ethical sourcing. Stay updated on regulatory requirements and ensure compliance with applicable laws and regulations related to sourcing activities. Office Timing Monday to Friday 9.00 AM To 6.00 PM Saturday 8.00 AM To 1.00 PM We are not from consultancy firm, it's direct hiring for V- Tronink Co. (Sister Concern Of Solas); We don't take any fees & it's not on contract. If Interested, do share your resume Rgds HR Contact : 6366751637

Accountant & Finance Controller Manager – Female / Male Roles & Responsibilities Basic requirement : Fluent Speaking / writing in English & Kannada Speaking, good typing speed, knowledge of Tally ERP 9 / Prime, advance MS Excel with V & H Lookup, PIVO Table, Spread sheet, Table sum Formulas & Microsoft Outlook Emails, Good personality and well groomed, with Smart & intelligent skill in person. Experiences minimum 10 years above. Roles & Responsibilities: Accounts Payable A. For Purchases & other expenses: 1. Collection of copy of Purchase Orders (PO) and Goods Receipt Notes (GRN) from Stores Department 2. Comparison & reconciliation of quantities, rates and description of goods mentioned on the GRN with PO 3. Obtain Vendor invoice & Identify the Project code for costing 4. Verification of Vendor invoice with PO & GRN for rates, quantities etc. 5. Upon reconciling PO, GRN & Vendor invoice pass accounting entry in Books (Tally) for accrual of expense by considering the following points: a) Differentiate and pass separate entries for Local Purchases with different rates, Interstate Purchases, Purchases exempt from GST, High Sea Purchases and Imports; b) Credit period available for payment; c) Trade & Cash discounts d) Input credits available towards GST; e) Tax to be deducted at Source on non-trade invoices/bills; f) PF and ESI to be deducted in case of Labour Supply (as agreed upon with the Vendor) g) For Imports obtain Import Invoice, Bill of Entry, Airway Bill/Bill of Lading & e-receipt/TR-6 for Custom duty paid (if any) h) For High Sea Purchases collect High Sea Agreements, Bill of Entry, Airway Bill/Bill of Lading & e-receipt/TR-6 for Custom duty paid (if any) 6. Mention the purchase voucher reference number and stamp the documents to indicate that entries have been passed in the books so that duplicate entries/booking of bills shall be avoided 7. Lastly bills shall be sent for payment as per the payment terms 8. After payment is made obtain confirmation from Cash & Bank Department and pass Vendor payment entry in the Books (Tally) 9. Monitor Bill to Bill payment history 10. Cases where no PO & GRN are issued say for repairs & maintenance service, electricity charges etc. consider vendor invoices/bills and stamp the invoice & then process for payment ensuring legitimacy & accuracy. B. Other Roles & responsibilities: 1. Pass accounting entries for Stock inwards according to Delivery Challan & e-way Bill 2. Prepare a Statement of landed costs for Imports 3. Coordinate with the Costing Department by providing necessary cost details for preparation of Cost Sheets 4. Coordinate with the Senior Executive with regard to compliance with Statutory Dues e.g., provide details of Input Credit available towards GST & other deductions for TDS, PF, ESI etc., for making payments & filing returns 5. Follow up with Vendors, Site Engineers, Branches and Stores Department for pending bills, pending supply of goods, PAN, GST numbers, collect Credit notes & raise corresponding Debit Notes for price & quantity differences and other rejections 6. Issue Form 16A to the Parties within due dates. Accounts Receivable A. For Sales: 1. Collection of copy of Work Orders (WO) from Marketing Department & Note the Project Code 2. Collection of details or instructions from Project Department for raising Customer invoices 3. Verify & reconcile the details obtained from the Project Department with WO 4. While raising invoice consider taxes to be charged against the customer 5. Accounting entry shall be passed in the Books (Tally) by considering the following points: a) Pass separate entries for Local Sales with different rates, Interstate Sales, Sales exempted from Tax and High Sea Sales b) Credit period allowed c) Discounts given d) Tax to be charged as per provisions of GST e) Retention money 6. Obtaining High Sea Sale agreements, & any other concessional certificates from SEZ & STPI units 7. Obtain payment advice from the customers & details of deductions 8. Account for payments received 9. Maintain bill to bill receipt history 10. Obtain Debit Notes & raise corresponding Credit Notes for differences in quantities & values certified by the Customers, rejections & other deductions/recoveries. B. Other Roles & responsibilities: 1. Pass accounting entries for Stock outwards according to Delivery Challan & e-Way Bills 2. Follow up with Branches regarding GST 3. Coordinate with the Senior Executive with regard to compliance with Statutory Dues e.g., provide details of GST payable by the Company for the period under consideration 4. Report to the Management on Project wise revenue, Cost & Work in progress on monthly basis 5. Maintain & monitor o/s bills for collection, retentions due, TDS certificates & outstanding Bank Guarantees Cash & Bank 1. Maintain petty cash book 2. Preparation of cash vouchers and obtaining approval for making cash payments and withdrawals 3. Make payments to vendors on receipt of documents duly approved from Accounts Payable Department 4. Provide details to Accounts Receivable Department about collections from customers for accounting 5. Collect inputs from Accounts Receivable & Payable Department and prepare weekly or monthly Cash Budgets 6. Maintain & monitor Branch Imprest accounts and follow up for bills & vouchers 7. Reconcile Bank balances with Books 8. Submit monthly Stock and Receivable Statements to Bank 9. Obtain certification from Auditor and file CR 1 & CR 2 10. Process Payroll & payments after ensuring deductions for PF, ESI, PT, TDS & Loss of Pay(LOP) 11. Coordinate with Senior Executive to make Statutory payments like PF, ESI, PT, TDS, GST, Customs etc. Office Timing Monday to Friday 9.00 AM To 6.00 PM Saturday 8.00 AM To 1.00 PM We are not from consultancy firm, it's direct hiring for V- Tronink Co. (Sister Concern Of Solas); We don't take any fees & it's not on contract. If Interested, do share your resume Rgds HR Contact : 6366751637

Operation Manager MIS Roles & Responsibilities Basic requirement : Fluent Speaking / writing in English, good typing speed, knowledge of advance MS Excel with V & H Lookup, PIVO Table, Spread sheet, Table sum Formulas. Microsoft Outlook Emails & PPT. Experience : 0 – 5 Years Plus Roles & Responsibilities : • Checking Emails on Outlook and responding to same taking feedback for Manager. • Pre- Qualification to fill and share in Excel details of Company having all information from Database or respective Mgr. • Receiving Tender Bid and responding to same by email having checked all Prerequisite of Clients. • Sending Tender Inquiry to Vendors / OEM / Distributors / Retailers and follow-ups for quotations and technical queries if any. • Preparing Excel comparative on commercial offer received from Vendor / OEM / Distributors / Retailers and technical comparison. • Inviting Vendor / OEM / Distributors / Retailers for commercial negotiation and follow-ups for revised offers. • Submitting the Tender Bid to client with all required as per tender prerequisite within time frame on bid submission. • Following with client for Order on the tender bid and to check the position in compare to other bidders competition. • Preparing the Excel sheet comparative of all bidders offer submitted and rating the Highest & Lowest. • Releasing the Workorder to Vendors on Excel and chasing for delivery. • Sharing Delivery tracker and project schedule obtaining information from respective Mgr. having seamless coordination with various department. • Raising the bills on Excel GST Tax Invoices and tracking for payments. • Meetings Clients / travelling in station and out of stations Office Timing Monday to Friday 9.00 AM To 6.00 PM Saturday 8.00 AM To 1.00 PM We are not from consultancy firm, it's direct hiring for V- Tronink Co. (Sister Concern Of Solas); We don't take any fees & it's not on contract. If Interested, do share your resume Rgds HR Contact : 6366751637

Required Car Driver having experience 5 years above driving Automatic Car / SUV imported vehicle. Driver required at Vasanth Nagar Cunnigham Road Duty timing 8.00 AM to 8.00 PM Monday to Saturday - Sunday Holiday Extra duty over time 1 1/2 times will be paid Benefits provided ESIC / PF / Insurance

Key Responsibilities Project Site Manager Detailed Scope of Work: Project Planning and Definition: Defining project scope, setting objectives, developing detailed project plans, and establishing realistic timelines and resource allocations in collaboration with stakeholders. Drawings & Technical submittal: Obtaining GFC drawing from Client / consultant, reviewing the drawing, preparing the shop drawing, meeting approval body and getting approved timely. Budget and Resource Management: Developing and managing project budgets, monitoring costs, and ensuring efficient allocation and utilization of resources (personnel, materials, equipment). Execution and Supervision: Overseeing all aspects of construction and site activities, coordinating various teams and subcontractors, and ensuring adherence to project plans and specifications. Quality Assurance and Safety: Conducting regular site inspections, implementing quality control procedures, ensuring compliance with safety regulations, and performing safety inspections to maintain a secure work environment. Risk Management: Identifying potential risks and issues throughout the project lifecycle, developing mitigation strategies, and taking proactive measures to prevent or resolve problems. Communication and Stakeholder Management: Maintaining clear and consistent communication with clients, project teams, and other stakeholders, providing regular updates, addressing concerns, and fostering collaborative relationships. Documentation and Reporting: Preparing and maintaining accurate project documentation, including reports, schedules, and change orders, and ensuring all necessary permits and licenses are secured. Project Monitoring and Control: Tracking project progress against milestones and deadlines, identifying and addressing any deviations or delays, and evaluating project performance at various stages. Measurement & Bill Certification: Joint measurement with sub-contractor and client complying same and raising Running & Final timely Project Closeout: Conducting post-project evaluations to identify lessons learned and ensure all project deliverables are met. If Interested, do share your resume on 6366751637 Address: V Tronink Innovation LLP. No. 627/4, 36B, 3rd Floor, 1st Main, 2nd Phase, Peenya Industrial Area, Bangalore 560058 Karnataka. Office Timing Monday to Friday 9.00 AM To 6.00 PM Saturday 9.00 AM To 4.00 PM We are not from consultancy firm, it's direct hiring for V- Tronink Co. ; We don't take any fees & it's not on contract.

Key Aspects of BTL in Sales: Direct Engagement: BTL focuses on one-on-one or small-group interactions, like in-store promotions, product sampling, or personalized email campaigns. Targeted Approach: BTL marketing identifies and tailors messages to specific customer groups, unlike mass advertising that aims for broad reach. Building Relationships: BTL activities aim to create lasting impressions and foster stronger customer relationships through personalized experiences. Driving Conversions: BTL's focus on targeted engagement can lead to higher conversion rates as it addresses specific customer needs and preferences. Cost-Effectiveness: BTL can be more cost-effective than mass marketing as it focuses on a smaller, more relevant audience. Examples of BTL Activities: In-store promotions: Special offers, discounts, or demonstrations within a retail location. Product sampling: Allowing customers to try products before purchasing. Direct mail marketing: Sending personalized letters, catalogs, or offers to specific addresses. Email marketing: Targeted email campaigns with personalized content and offers. Experiential marketing: Creating events or activations that allow customers to interact with a brand in a memorable way. Sponsorships: Supporting events or organizations that align with the target audience.

Customer Support Executive Roles & Responsibilities: • Managing a team of representatives offering customer support. • Overseeing the customer service process. • Resolving customer complaints brought to your attention. • Creating policies and procedures. • Planning the training and standardization of service delivery. • Selecting and hiring new staff. • Monitoring the work of individual representatives and of the team. • Conducting quality assurance surveys with customers and providing feedback to the staff. • Possessing excellent product knowledge to enhance customer support. • Maintaining a pleasant working environment for your team. Customer Support Executive Requirements: • A bachelor’s degree in administration or a related field. • A minimum of 5 years experience. • Excellent interpersonal and written and oral communication skills. • Ability to lead a team. • Knowledge of CRM dashboard. • Computer skills. • Knowledge of mediation and conflict resolution techniques is preferable. • Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes. • Listen attentively to customer complaints, empathies with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary. • Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer’s experience. • Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken. • Collaborate with other teams within the organization, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues. • Provide customers with a positive and personalized experience, promoting customer loyalty and retention. • Manage the customer representative department, train the juniors on understanding the behaviour of clients and keep a good tone. • Monitor the performance of the team. • Develop guidelines for customer support aligning with the company’s objectives, usually known as documentation. • Training technician on new update services, team building and motivation. • Maintaining records of AMC on dashboard and sending reminders on renewal to clients Interested candidates share your CV / Resume / Biodata on 6366751637 Place to work Address: V Tronink Innovation LLP. No. 627/4, 36B, 3rd Floor, 1st Main, 2nd Phase, Peenya Industrial Area, Bangalore 560058 Karnataka. Office Timing Monday to Friday 9.00 AM To 6.00 PM Saturday 9.00 AM To 4.00 PM We are not from consultancy firm, it's direct hiring for V- Tronink Co. ; We don't take any fees & it's not on contract.