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Zendesk
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Software Engineer II - QA

Software Engineer II - QA

Zendesk

4 - 9 years

8 - 11 Lacs

Bengaluru

Posted:3 days ago| Platform:

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Skills Required

Automation github Functional testing Analytical Javascript Customer experience Selenium Customer service Ruby Testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.
Zendesk s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering team works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. Our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk s most loved products.

Responsibilities:

As a member of the centralized quality and reliability team, support engineering teams to develop, test and launch new products
Design and execute testing strategies and comprehensive test plans covering functional and non-functional requirements
Drive cross-functional testing initiatives from conception to launch
Perform manual and automated testing as needed.
Create and maintain UI and API automated tests
Contribute to developing and maintaining existing automation test frameworks
Own the entire QA lifecycle, including planning, testing, and reporting
Document and report all identified bugs and defects clearly, ensuring accurate reproduction steps.
Develop and maintain robust documentation for testing processes and procedures.

Qualifications:

4+ years of experience planning, designing and executing manual and automated tests for enterprise Saas products
Fluency with scripting languages like JavaScript, Typescript or Ruby
Experience with testing frameworks and tools like Selenium, Cypress, Playwright, JUnit
Hands on experience in design, implementation and maintenance of high-quality UI, API, load and performance automation suites.
Understanding and experience with CI/CD tools like Jenkins, Spinnaker, Github Actions (a plus)
Experience working in a global environment, with an understanding of cultural sensitivities and localization practices (a plus).
Excellent communication and collaboration skills.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills in English, with the ability to communicate effectively with a global team.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

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Software Engineer II - QA