6 Snagging Jobs

- New Project Site Admin Set up - Snagging, De-snagging, Flats Handover - Administrative Support / Coordination - Team Leadership / Supervision - Facilities Management - Documentation / Reporting - Process Improvement - Compliance

Customer Relationship Executive/ Manager based at Brigade Project Sites will be responsible for managing customer Walkins by maintaining cohesive relationships with all customers during the entire lifecycle of the project. CRE will be the primary point of contact addressing queries, resolving issues promptly and ensuring the concerns are addressed periodically by seeking support from the team operating from Head Office/ other Support Functions. This role will help in building long term relationships by adding a face to the interaction. Preferred candidate profile 1. Primary Point of Contact: First Point of Contact for all Customer Walkins 2. Closure of customers query, request, or concern in coordination with all the support functions and Team in HO 3. Strong coordination with the Team in HO to be updated 4. Proactively manage customer expectation to ensure the satisfaction are at high levels and to provide exceptional service throughout the lifecycle of the project 5. Collaboration with the relevant stakeholders at Site to understand the status of the project and to be updated on all aspects (Sales Team & Projects Team) 6. Documentation / Ticketing: All customer interactions to be documented in the form of tickets. Interested candidates are requested to share their updated CV to nibeditan@brigadegroup.com for further consideration.

Customer Relationship Executive/ Manager based at Brigade Project Sites will be responsible for managing customer Walkins by maintaining cohesive relationships with all customers during the entire lifecycle of the project. CRE will be the primary point of contact addressing queries, resolving issues promptly and ensuring the concerns are addressed periodically by seeking support from the team operating from Head Office/ other Support Functions. This role will help in building long term relationships by adding a face to the interaction. Preferred candidate profile 1. Primary Point of Contact: First Point of Contact for all Customer Walkins 2. Closure of customers query, request, or concern in coordination with all the support functions and Team in HO 3. Strong coordination with the Team in HO to be updated 4. Proactively manage customer expectation to ensure the satisfaction are at high levels and to provide exceptional service throughout the lifecycle of the project 5. Collaboration with the relevant stakeholders at Site to understand the status of the project and to be updated on all aspects (Sales Team & Projects Team) 6. Documentation / Ticketing: All customer interactions to be documented in the form of tickets. Interested candidates are requested to share their updated CV and portfolio to nibeditan@brigadegroup.com for further consideration.

Role & responsibilities Maintain records of all building drawing. Make sure all instruction / guidelines are being followed as per the fitout manual. Provide necessary permits (General work, Night work, hot work, height work). Coordinate for all necessary security arrangements for execution of fitout activities. Monitor and control work in progress as per approved plan by the client. Ensure completion of Snagging and De-snagging work of Common area/Unoccupied unit. Ensure all safety requirements are being followed at the site. Advise contractor on minor execution issues. Ensure that all work meets client design control specifications. Daily visit to ongoing fit-out work for checking of civil work layout. Working closely with management to help improve and maintain the building in clean and maintenance free condition. Meeting with all clients who are going to start the fit-out work and resolve queries of clients regarding the working procedures, instructions, material handling check the approved drawings and other documents related to fit out work and operation activities. Maintain a fitout tracker. Providing the clients a smooth fit out transition plan. Coordinate and maintain the as-built drawing and transition document library. Work closely with the client and ensure closures of all required reports made available before fitout completion Facilitate the services under the Slogan No Safety No Work.

Maintain records of all building drawing. Make sure all instruction / guidelines are being followed as per the fitout manual. Provide necessary permits (Night work, hot work, height work). Coordinate for all necessary security arrangements for execution of fitout activities. Mon Monitor and control work in progress as per approved plan by the client. Ensure completion of Snagging and De-snagging work of flats / Common area. Ensure all safety requirements are being followed at the site. Advise contractor on minor execution issues. Ensure that all work meets client design control specifications. Daily visit to ongoing fit-outwork for checking of civil work layout. Working closely with management to help improve and maintain the building in clean and maintenance free condition.

Objective of the role: To lead the end-to-end handover of residential flats, ensuring possession readiness, managing snagging activities, and delivering a seamless customer experience through strong technical and team management skills. Position/Designation: : Handover/Property Manager (Team handling role at managerial level) Department : CRM, Sales Location : Navi Mumbai/Thane Experience Required : 510 Years (preferably in Real Estate/Residential Projects) Qualification Required : Any graduate with relevant real estate experience. Roles & Responsibilities: Readiness for Possession: Ensure timely readiness of residential units for customer possession as per project timelines and quality standards. Snagging/Desnagging: Lead and coordinate comprehensive snagging and desnagging processes with project and site teams. HOTO Approval: Liaise with internal teams (engineering, quality, site execution) to get necessary clearances and approvals for handover. Customer Possession: Plan and execute smooth handover of units, managing the entire possession lifecycle efficiently. Customer Interface: Act as the primary point of contact for customers during the possession stage, addressing queries, walkthroughs, and clarifications. Customer Handling & Complaint Management: Handle customer concerns with sensitivity and professionalism, ensuring timely resolution and follow-ups. Team Management: Supervise and coordinate with cross-functional teams including CRM, project execution, and facility teams. Project Coordination: Work closely with project managers to expedite readiness, handover schedules, and closure activities. Technical Review: Review and interpret architectural, civil, and MEP drawings to validate work readiness and quality. Fit-Out Knowledge: Assess residential unit fit-outs for completeness, functionality, and compliance with design specifications. Documentation & Reporting: Maintain accurate documentation of handovers, snag lists, and customer communications. Generate periodic MIS reports. Multi-Project Handling: Capable of handling HOTO across multiple projects simultaneously with flexibility and efficiency. Competencies Required: Strong verbal and written communication skills Customer-centric approach Team leadership and coordination Technical proficiency in reading drawings (Civil + MEP) Proficiency in MS Office (Excel, Word, PowerPoint) Self-driven and solution-oriented Prior experience in residential real estate projects Knowledge of quality control and fit-out standards