Handover/Property Manager

Objective of the role: To lead the end-to-end handover of residential flats, ensuring possession readiness, managing snagging activities, and delivering a seamless customer experience through strong technical and team management skills. Position/Designation: : Handover/Property Manager (Team handling role at managerial level) Department : CRM, Sales Location : Navi Mumbai/Thane Experience Required : 510 Years (preferably in Real Estate/Residential Projects) Qualification Required : Any graduate with relevant real estate experience. Roles & Responsibilities: Readiness for Possession: Ensure timely readiness of residential units for customer possession as per project timelines and quality standards. Snagging/Desnagging: Lead and coordinate comprehensive snagging and desnagging processes with project and site teams. HOTO Approval: Liaise with internal teams (engineering, quality, site execution) to get necessary clearances and approvals for handover. Customer Possession: Plan and execute smooth handover of units, managing the entire possession lifecycle efficiently. Customer Interface: Act as the primary point of contact for customers during the possession stage, addressing queries, walkthroughs, and clarifications. Customer Handling & Complaint Management: Handle customer concerns with sensitivity and professionalism, ensuring timely resolution and follow-ups. Team Management: Supervise and coordinate with cross-functional teams including CRM, project execution, and facility teams. Project Coordination: Work closely with project managers to expedite readiness, handover schedules, and closure activities. Technical Review: Review and interpret architectural, civil, and MEP drawings to validate work readiness and quality. Fit-Out Knowledge: Assess residential unit fit-outs for completeness, functionality, and compliance with design specifications. Documentation & Reporting: Maintain accurate documentation of handovers, snag lists, and customer communications. Generate periodic MIS reports. Multi-Project Handling: Capable of handling HOTO across multiple projects simultaneously with flexibility and efficiency. Competencies Required: Strong verbal and written communication skills Customer-centric approach Team leadership and coordination Technical proficiency in reading drawings (Civil + MEP) Proficiency in MS Office (Excel, Word, PowerPoint) Self-driven and solution-oriented Prior experience in residential real estate projects Knowledge of quality control and fit-out standards