323 Shuttering Jobs - Page 6

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

Position: Call Center Executive - Financial Products Sales Location: Gurgaon, India Job Type: Full-time Key Responsibilities: Outbound Sales Calls: Initiate outbound calls to prospective customers with the goal of promoting and selling various financial products. Product Knowledge: Develop a strong understanding of the financial products offered by the company, including but not limited to loans, insurance, investment plans, and credit cards. Customer Engagement: Build rapport with customers, understand their financial needs, and provide personalized solutions. Sales Targets: Meet or exceed daily and monthly sales targets by effectively pitching financial products and closing deals. Compliance: Adhere to all regulatory guidelines and internal policies while communicating information about financial products. Documentation: Ensure accurate and complete documentation for all sales transactions, adhering to company standards and procedures. Customer Follow-up: Conduct follow-up calls to ensure customer satisfaction, address any concerns, and explore opportunities for additional products or services. Market Research: Stay informed about industry trends, competitor products, and market conditions to provide valuable insights and enhance sales strategies. Qualifications and Skills: Education: Minimum of a Bachelor's degree in Business, Finance, or a related field. Experience: Proven experience in outbound sales, preferably in a call center environment. Experience in selling financial products is a plus. Communication Skills: Excellent verbal communication skills in English and Hindi. Ability to articulate product features and benefits clearly. Sales Skills: Strong sales and negotiation skills, with a track record of meeting or exceeding sales targets. Customer-Centric Approach: A customer-focused mindset with the ability to build and maintain strong relationships. Team Player: Ability to collaborate with team members and contribute to a positive

Location: Noida, Uttar Pradesh, India Posted Date: 05/01/2025 Were excited youve considered to Be More with iQor From Customer Interactions to Product Support, well help you reach, stretch and realize your potential Grow More with your own customized career path Learn More with award-winning training Earn More with industry-leading compensation And Care More in a culture that treats you like family and gives back to your community A world of opportunity is waiting Lets get started! Job Summary Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance Responsibilities Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products Ensuring agents understand and comply with all call center objectives, performance standards, and policies Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary Identifies creative ways to reduce cost by streamlining processes and systems (i e modification of responsibilities or consolidation of tasks, elimination of non-value added processes) Drives continuous improvement through trend reporting analysis and metrics management Offers new ideas and suggestions for improvement Identifies and implements new practices and processes that are ?best in field" Demonstrates a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority Confers with reporting manager on complex or unusual situations Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization Ensures 100% adherence to all company policies and procedures (i e Security, Health, Safety and Quality) Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to iQor or customer specific Interprets a variety of instructions furnished in written, oral, diagram or schedule form Understands and embraces the business and call center operations strategic direction Performs other duties as assigned Skills Requirements 3 or more years of call center experience in collections/sales/customer service/technical support 1 or more years of supervisory experience Education Requirements High school diploma, G E D , Trade/Vocational School certificate or equivalent required Physical Requirements Occasionally exert up to 10 lbs of force to push, pull, lift or otherwise move objects Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal Speak, type and/or sit for extended periods of time Consistent attendance is an essential function of the job iQor com

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives. Lead and motivate the employees to advance employee engagement and develop a high performing managerial team. Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission. Make high-quality investing decisions to advance the business. Enforce adherence to legal guidelines and in-house policies to maintain the companys legality and business ethics. Review financial and non-financial reports to devise solutions or improvements. Establish timeliness in all deliverables as well capability to adjust in a volatile environment. Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.). Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth. Maintain a deep knowledge of international markets and SEO industry operations. Proven experience as Head of Operations or relevant role Understanding of business functions such as HR, Finance, marketing etc. Demonstrable competency in strategic planning and business development Working knowledge of data analysis and performance/operation metrics Working knowledge of IT/Business infrastructure (SEO Industry) and MS Office Outstanding organizational and leadership abilities Excellent interpersonal and public speaking skills Aptitude in decision-making and problem-solving BSc/BA in Business Administration or relevant field; MSc/MBA is a plus

US calling Outbound Calls Lead Generation Business development Must be very good English Speaking. calling Process BPO Experince Position Based in JMD Megapolis Sohna Road US process Night Shift

Meeting with architects,interior designers,builders and other key accounts. Generating leads and successfully closing them Tile & Stone Exp minimum 4-6 years vehicle mandatory Candidate Profile: should have minimum 4-6 years experience in the building material industry and some experience in the tile industry.

Were currently seeking a highly skilled and experienced Quality Engineer to join our team. In this role, you will be responsible for ensuring the safety and quality of our products and procedures through rigorous inspections, implementation of quality control measures, and identification of areas for improvement. You will collaborate with cross-functional teams to address quality issues, drive continuous improvement, and contribute to building high-quality products that exceed customer expectations. The ideal candidate will possess a strong background in engineering or quality assurance, exceptional attention to detail, and a proactive mindset. If you are passionate about quality and delivering excellence, we encourage you to apply and become a valued member of our team. Responsibilities & Skills Roles and Responsibilities Ensure quality control during construction projects by conducting regular inspections of raw materials, in-process products, and finished goods. Conduct soil testing to determine suitability for foundation work and pile foundations. Perform final inspections to verify compliance with project specifications and standards. Collaborate with cross-functional teams to identify and resolve quality issues. Maintain accurate records of test results, inspection reports, and other relevant documentation.

Roles and Responsibilities Prepare BOQs, tender documents, and cost estimates for clients. Manage client billing from start to finish, ensuring timely submission of invoices and payments. Coordinate with site teams to ensure accurate estimation of quantities and costs during construction projects. Utilize AutoCAD and Excel skills to create detailed drawings and reports. Provide expert advice on concrete shuttering, BBS (Building Bye-Laws), and other related matters. Desired Candidate Profile Strong understanding of concrete shuttering systems and BBS regulations. Proficiency in preparing BOQs, estimating costs, and managing client billing processes. Diploma/B.Tech/B.E. degree in Civil from a recognized institution. 5-10 years of experience in civil engineering or a related field.

Job description The Energy business line of Vaisala is working to speed the adoption of wind and solar power around the world through better and more cost effective measurement technologies and information services. We are now looking for a Sales Manager for Renewable Energy Business. In this position the focus region is India and you would be working from our New Delhi India location. Your main responsibility is to be part of the team tasked with developing and growing the sales of Vaisala Renewable Energy business in your region. This role includes prospecting, investigation, consultative selling and assisting our development teams in creating a better offering for our customers. This role requires a highly motivated self-driven person who is willing to work in fast changing conditions. Key responsibilities of the role include: Sell Vaisala suite of Weather Resource Data Tools, Consulting Services and Measurement Equipment to the Renewable Energy market comprised of OEM, IPP and Financial Institutions. Manage assigned Key Accounts in your territory Create and Implement the sales strategy to win new customers Achieving sales budget and Gross Margin targets. To be successful in this role, we re seeking for a candidate with the following qualifications: Strong knowledge of the Renewable Energy (wind and solar) market specifically in the areas of Resource Assessment, Resource Measurement and Renewable Energy production forecasting. 8 years of consultative selling experience with minimum 5 years of successful sales track record in the Renewable Energy sector Knowledge of contract practices for consulting services and capital equipment sales. Good networking and influencing skills Willingness to travel Fluent English You are an outstanding Sales Manager with unstoppable drive. You are competitive by nature with ability to win. You always put the customer first. You also understand that the good co-operation with different stakeholders is a must. Further Information: We offer a challenging work environment in a growing business with competitive compensation and benefits. At Vaisala the successful candidate will have the opportunity to work with interesting, motivated, and professional people within an organization that strongly supports personal growth and continued development. Please submit your application with cover letter, resume/CV and salary request by filling the online application form by June 20, 2017. Industry Electrical/Electronic Manufacturing and Renewables & Environment Employment type Full-time Experience Mid-Senior level Job function Sales Meet Vaisala Media Company Vaisala has been predicting the unpredictable for over 80 years. We are a global leader in weather and industrial measurements, and our technologies can be found in demanding environments from hospitals, national parks and data centers to airports and wind farms all over the world, and beyond, as even the Mars Rover Curiosity is equipped with our sensors. Vaisala plays an invisible yet indispensable role in people s lives worldwide by providing a range of innovative, high-quality solutions and services we simply could not do without. Headquartered in Finland, the company employs 1,600 professionals worldwide and is listed on the NASDAQ OMX Helsinki. Related posts: 35 0 0 Editor - EQ Int'l Media Network Related Posts

Job Description: Responsible for framing Solutions for EISBG Design and develop EISBG solution prepositions Developing new Applications and Solution pitch for Business Team Provide up to date technical information , Sales collaterals and Product information to Solution Sales team Responsible for all technical aspects of infrastructure Sales cycle from pre sales discussion , solution design ,pricing and proposals to handover to support & Projects implementation department Resolve Level 3 infrastructure support issues related to design Focusing on meeting the customer s needs Provide the design and cost structure to Business Liaison with industry consultants to understand the technology trends Interact with Product teams to understand Road map and guide in requirement of the region in consultation with Business team Interact with Supply chain to provide specs for cost structure for outsource products Skill Sets & Expertise: Go getter and early opportunity spotter Innovation and creativity Strong Business analysis skills Strong interpersonal skills Team player and good leadership, communication qualities Experience: Around 12~15 Years of total experience in framing Solutions , Min 8 years experience Energy Sector Strong knowledge of Power electronics Hardware and software s Education: Bachelor Degree in Electrical or Electronics Engineering

1.Should be from building material preferably shuttering plywood or should be civil engineer working with any contractor. 2.Combination of civil engineering with sale experience in building line will be best suited. 3.Minimum experience should be 2-3 years. 4.Salary no bar depending on the suitable candidate.

Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible wa Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements and skills Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively

Location: Noida, Uttar Pradesh, India Posted Date: 05/01/2025 Were excited youve considered to Be More with iQor From Customer Interactions to Product Support, well help you reach, stretch and realize your potential Grow More with your own customized career path Learn More with award-winning training Earn More with industry-leading compensation And Care More in a culture that treats you like family and gives back to your community A world of opportunity is waiting Lets get started! Job Summary Directly assists the Call Center Manager in organizing and directing the day-to-day activities related to the operation of the Call Center Assists in managing, training & guiding call center supervisors in performing their duties Collects and analyze call-center statistics Responsibilities Assists in determining call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews Assists in maintaining and improving call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs Assists in accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Assists in driving improvements in overall service levels, transactional efficiencies and cost management Provide leadership to front line Supervisors, ensuring operational and coaching practices are implemented and updated as needed to drive performance results and employee development Assists in identifying creative ways to reduce cost by streamlining processes and systems (i e modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems) Assists in driving continuous improvement through trend reporting analysis and metrics management Offers new ideas and suggestions for improvement Assists in identifying and implementing new practices and processes that are ?best in field" Demonstrates a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority Confers with reporting manager on complex or unusual situations Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization Ensures 100% adherence to all company policies and procedures (i e Security, Health, Safety and Quality) Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to iQor or customer specific Interprets a variety of instructions furnished in written, oral, diagram or schedule form Understands and embraces the business and call center operations strategic direction Performs other duties as assigned Skills Requirements 3 or more years of call center experience in collections/sales/customer service/technical support 1 or more years of managing supervisors experience Education Requirements High school diploma, G E D , Trade/Vocational School certificate or equivalent required Physical Requirements Occasionally exert up to 10 lbs of force to push, pull, lift or otherwise move objects Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal Speak, type and/or sit for extended periods of time Consistent attendance is an essential function of the job iQor com

Key Responsibilities: Outbound Sales Calls: Initiate outbound calls to prospective customers with the goal of promoting and selling various financial products. Product Knowledge: Develop a strong understanding of the financial products offered by the company, including but not limited to loans, insurance, investment plans, and credit cards. Customer Engagement: Build rapport with customers, understand their financial needs, and provide personalized solutions. Sales Targets: Meet or exceed daily and monthly sales targets by effectively pitching financial products and closing deals. Compliance: Adhere to all regulatory guidelines and internal policies while communicating information about financial products. Documentation: Ensure accurate and complete documentation for all sales transactions, adhering to company standards and procedures. Customer Follow-up: Conduct follow-up calls to ensure customer satisfaction, address any concerns, and explore opportunities for additional products or services. Market Research: Stay informed about industry trends, competitor products, and market conditions to provide valuable insights and enhance sales strategies. Qualifications and Skills: Education: Minimum of a Bachelor's degree in Business, Finance, or a related field.

Under minimal supervision, the Technical Support Specialist provides voice-based technical assistance to technicians across the North America region. This includes evaluating and processing warranty claims, supporting engine diagnostics, and ensuring compliance with Cummins warranty policies and regional standards. The role involves multi-channel communication (phone, email, chat) and requires strong technical knowledge, customer service skills, and attention to detail.. Key Responsibilities Provide real-time technical repair assistance to field technicians via voice and digital channels. Evaluate and process warranty claims for parts, labor, and services in accordance with Cummins Warranty Administration Manual (WAM). Communicate with dealerships and vendors to resolve discrepancies or request additional documentation. Ensure all claims and support activities comply with manufacturer guidelines and regional policies. Document customer interactions and technical information accurately in Cummins systems. Support continuous improvement initiatives to enhance customer experience and operational efficiency. Deliver training to new hires and contribute to knowledge base content as a Subject Matter Expert (SME). Escalate complex issues with appropriate documentation and follow-up. Maintain up-to-date knowledge of Cummins systems, processes, and service practices. External Qualifications and Competencies Qualifications Requirement Description Education Bachelors degree in any stream (Preferred: Mechanical / Automobile) Licenses/Certifications May require licensing for compliance with export controls or sanctions regulations Language Proficiency in English (spoken and written) Skills and Competencies Technical Knowledge: 2+ years of experience in engine diagnostics, claims analysis, repair assistance, and part support. Understanding of Cummins engine systems and warranty processes. Familiarity with service documentation and technical troubleshooting. Customer Service: Strong communication skills across phone, email, and chat. Ability to manage customer expectations and resolve issues efficiently. Core Competencies: Action Oriented Tackles challenges with urgency and enthusiasm. Collaborates Works effectively with internal and external stakeholders. Communicates Effectively Tailors communication to audience needs. Customer Focus Builds strong relationships and delivers customer-centric solutions. Manages Complexity Analyzes and resolves multifaceted issues. Manages Conflict Handles disagreements constructively. Directs Work Delegates and removes obstacles to ensure task completion. Values Differences Embraces diverse perspectives and cultures. Process Expertise: Service Capability & Coverage Understands service network capabilities and customer expectations. Service Documentation Accurately captures and verifies technical and customer data. Service Information Process Organizes and delivers technical content effectively. Warranty Process Analyzes failures, determines eligibility, and processes claims accurately. Additional Responsibilities Unique to this Position Experience Total Experience: 3-4 years Relevant Experience: Minimum 2 years in automotive/engine diagnostics, warranty management, or technical support Preferred Background: Prior experience in a voice-based technical support or customer service role.

Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Bachelor Of Comp. Applications,Master Of Technology,Master Of Comp. Applications,Master Of Engineering,Master Of Science Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : Primary skillsTechnology-Functional Testing-IVR Testing, Technology-Infrastructure-Contact Center-IVR Concepts Preferred Skills: Technology-Infrastructure-Contact Center-IVR Concepts Technology-Functional Testing-IVR Testing Technology-Communication-IVR/CCT-Genesys

Key Skills Required: UX Design & Strategy Strong understanding of user-centered design principles Experience in end to end UX design (research, wireframes, flows, high-fidelity mockups) Ability to lead UX conversations with cross-functional teams and stakeholders Data Visualization Expertise Experience designing dashboards, reports, and data-heavy interfaces Creative and analytical mindset to simplify complex data into intuitive visual formats Proficiency in designing for scalability and responsiveness across devices Presentation & Communication Ability to create compelling pitch decks and demo videos for internal and external stakeholders Excellent storytelling through design and visuals Confidence in client-facing discussions and design walkthroughs Technical Collaboration Basic knowledge of HTML & CSS to better communicate with developers Understanding of design feasibility in a development context Independent Execution & Decision-Making Ability to drive projects independently from discovery to delivery Decision-making on design direction, interactions, and user flows Mentorship or guidance to junior team members, if applicable Tools & Software Proficient in Figma, Sketch, or similar tools Familiarity with prototyping and motion tools is a plus

Role Objective: We are looking for an Energetic Civil Engineer with an experience of 5-10 years for managing our ongoing and upcoming construction projects . The job responsibility will include on-site supervision, management and daily coordination with Project Teams. Strong understanding of Engineering Principles and Construction Processes based on prior experience with large- scale construction projects is desirable. The ability to adhere to construction specifications, standards and timeline is essential. Designation: Project Engineer Civil Exp 5-10 Years Location: Manesar / Gurugram Academic: BE/B Tech Civil Engineering Key Job Responsibilities: 1. Assist Project Manager in Project Planning and Design of Stage-wise Schedule of large-scale Building Construction Projects. 2. Sound experience in Project execution of Civil-Structure-Finishing Work using conventional and specialized methodology. 3. Cross check all drawings, prepare BBS. 4. Site supervision and coordination with external contractors. 5. Prepare Engineering Drawings, Material Specifications and Quantity Cost Estimates for Projects. 6. On-site Supervision of all Project Stages from preliminary layouts to final execution. 7. Estimate quantities and cost of materials, equipment, or labor to determine project feasibility. 8. Coordinate with Project and Construction teams and Subcontractors 9. Regular maintenance o f Stock Registers and other Documents on-site; Regular reporting to Senior Team Lead and Head office 10. Ensure project compliance with safety and environmental regulations in prescribed Time and Budget 11. Responsibl e for Security of Site and Material Stock along with Safety of Labour deputed on site Qualification and Skill Requirements: 1. BE/ B Tech in Civil Engineering 2. Proficiency in civil engineering project management software, such as Civil 3D, City Engine, CAD along with BIM and GIS is desirable 3. In-depth knowledge of civil engineering and construction specifications, standards, and codes. 4. Experience in Finishing Work including External Faade Development, Interior Design and Civil Work related to Services [Plumbing, Fire Fighting, HVAC, High End Interior Finishes]. 5. Superb Team Spirit, Decision-Making, and Problem-Solving skills. 6. Excellent communication and collaboration skills. Keen to explore for this opportunity, Please write back along with the following details at Ablehunt.in@gmail.com 1. Updated CV 2. Current Salary pm 3. Exp Salary pm 4. Min Notice Period 5. Academic and Professional Qualification: 6. Availability for an Interview in person at Gurgaon in this Week Role & responsibilities

Manage Cisco Contact Center environments, providing technical support and optimizing contact center performance and functionality.

Implement and manage Avaya Aura and Cisco contact center solutions. Ensure seamless customer interactions.

Assisting in the setting of targets/goals for individuals as well as for teams. Answering the queries of staff and providing guidance and timely feedback. Hiring and onboarding new employees. Reporting upper management on problems and issues. Preparing performance reports on a monthly and annual basis. Good Communication Skills Energetic, confident 70%-Email Communication 30%-Calling English Speaking English Writing Anticipating escalation and taking over calls whenever needed

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : Java, AWS Architecture, React.jsMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationAWS Connect DeveloperLevel:- AMExperience:- Above 9 Years (AM) Summary :As an AWS Connect Developer you should Design, develop, and deploy contact center solutions using AWS Connect. You should be aware of cloud contact center operations and customer service processes.Desired Responsibilities:Design, develop, and deploy contact center solutions using AWS Connect.Customize and configure AWS Connect to meet the specific requirements of various projects.Integrate AWS Connect with other AWS services such as Lambda, DynamoDB, and S3.Develop and maintain Interactive Voice Response (IVR) systems and other customer service workflows.Implement security best practices to ensure data protection and compliance.Troubleshoot and resolve issues related to AWS Connect deployments.Collaborate with business stakeholders to gather requirements and translate them into technical specifications.Monitor and optimize the performance of AWS Connect solutions.Create and maintain documentation for system configurations, processes, and procedures.Stay updated with the latest AWS services and best practices. Technical Experience:3+ years of experience in developing solutions with AWS services.Hands-on experience with AWS Connect, including setup, configuration, and troubleshooting.Proficiency in programming languages such as Python, JavaScript, or Node.js.Experience with AWS Lambda, DynamoDB, S3, and other AWS services.Knowledge of contact center operations and customer service processes.Professional AttributeMinimum 9 years of hands-on experience on one or more products mentioned above.Team handling / people management, good communication skills.Excellent communication skills.Previous experience working with cross geography teams.Ready to work in shifts including night.Education15 years of full-time education-Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. Bachelors degree in engineering preferred. Qualification 15 years full time education

Mandatory skills : VMWare, Active Directory, DCM migration. Shift Timings ; current evening shift only. POSITION GENERAL DUTIES AND TASKS : Proven experience in data center migration required. Strong VMWare skills to create VMs from scratch.

Main Responsibilities Responsible for working with business/product owner and gathering requirements Define HOOs, Skills, IVR prompts, priorities and other configuration details Define requirements around WFM and QM Consolidate and simplify IVR flows by optimizing flows Define best practices for prompts for chat and self-service Creating stories and sub tasks in Jira, attach documentation to stories Obtain approvals from product owners in timely manner Work with offshore developers and get requirements built Conduct workshops and present demos of work completed, gather feedback and update stories Work with SMEs and architects to document dependencies Work closely with the internal teams to understand current needs, identify the desired process models and solution architecture Lead, facilitate and provide business expertise Contribute to project plans, to obtain approval for detailed plans and resource estimates Present weekly status reports to leadership Must Have: 5+ years of experience in leading CCaaS platform such as Genesys , NICE or Avaya 2+ years of extensive hands-on experience on WFM, Reports, Dashboards, Contact center SLAs Knowledge of Jira and Scrum Must have overview of integrations such as I/P output parameters, real time/batch integrations etc. Good understanding of SDLC Nice to have o Hands on development experience on any leading contact center platform