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Immediate Openings on SYNON 2E RPG AS400_Pan India_Contract Experience 7+ Years Skills Oracle Apps Techno Functional Location Chandigarh,Dadra & Nagar Haveli , Daman , Diu , Goa , Haveli , Hyderabad , Jammu , Lakshadweep , Nagar , New Delhi,Puducherry,Sikkim, Pan India Notice Period Immediate . Employment Type Contract SYNON 2E, RPG AS 400 1. CL programming 2. RPGLE and RPG programming 3. Screen Design Aid Subfiles 4. Printer Files 5. AS/400 Query skills 6. AS400 Database Skills - creating files understanding relationship between logical & physical files 7. Experience of ERP systems 8. Legacy interfacing with other systems

RPG Developer Basic knowledge of DB2 400 database. Experience of working on Healthcare Provider and Payer applications Advanced knowledge of RPGLE concepts as well as practical programming knowhow Working knowledge of the CL environment. A sound understanding of the basics of ILE Advanced Concepts especially the Service Programs/Binding gdirectory, etc. Well versed Batch Job handling, debugging and Job servicing. A good knowledge of Job scheduling. Knowledge of Job schedulers/RBO schedulers A basic knowledge of the concept of FTP methodology and its working An expert understanding of running queries and fetching relevant SQL results. A basic understanding of Triggers/Stored procedures. - Knowledge of Java would be looked forward to A sound understanding of the HAWKEYE tool would be a great advantage . Hands on experience of ServiceNow, JIRA, ITSM/ITIL Process framework, workflows and methodologies in application support environment. Work Timings2:30 PM to 12:30 am IST.

Write clean, well-engineered code that is readable, adequately commented, robust, and adheres to standards.Develop and test programming modifications.Integrate software with existing systems.Analyze performance of programs and take action to correct deficiencies based on consultation with Client and approval of Technical Lead.Create and maintain programming documentation.Adaptability for different Technologies.Added Advantage for having experience in Banking/Financial Domain Excellent knowledge and experience in AS400 System.Good Knowledge in DB2/400, SQL.Efficient Programming in CLP / ILE concepts / SQLRPGLE

Your Role Design, develop, and maintain applications on the AS400 (iSeries) platform using RPG, RPGLE, CL, COBOL, andSQL. Analyze business requirements and translate them into technical specifications. Modify and enhance existing AS400 programs to meet evolving business needs. Perform unit testing, debugging, and troubleshooting of AS400 applications. Collaborate with cross-functional teams to ensure timely and high-quality project delivery. Your Profile 49 years of experience in AS400/iSeries development. Strong command overRPGLE, CLLE, COBOL, SQL, andDB2. Experience with tools likeSEU, PDM, RDi, orTurnover. Good understanding ofmodular programmingandservice programs. Ability to work independently and in a team environment.

Nalashaa Solutions India Pvt Ltd is looking for AS400 Administrator to join our dynamic team and embark on a rewarding career journeyOffice Management:Oversee general office operations, including maintenance of office supplies, equipment, and facilities.Manage incoming and outgoing correspondence, including mail, email, and phone calls.Coordinate meetings, appointments, and travel arrangements for staff members as needed.Administrative Support:Provide administrative support to management and staff, including scheduling meetings, preparing documents, and organizing files.Assist with the preparation of reports, presentations, and other materials for internal and external stakeholders.Maintain accurate records and databases, ensuring data integrity and confidentiality.Communication and Coordination:Serve as a point of contact for internal and external stakeholders, including clients, vendors, and partners.Facilitate communication between departments and team members, ensuring timely and effective information flow.Coordinate logistics for company events, meetings, and conferences.Documentation and Compliance:Assist with the development and implementation of company policies, procedures, and guidelines.Maintain compliance with regulatory requirements and industry standards.Ensure proper documentation and record-keeping practices are followed.Project Support:Provide support to project teams by assisting with project coordination, documentation, and tracking of tasks and deadlines.Collaborate with team members to ensure project deliverables are met on time and within budget.

Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Master Of Technology,Master Of Science Service Line Application Development and Maintenance Responsibilities Responsibilities: Lead and mentor a team of AS/400 Developers in the design, development, and maintenance of web applications. Work with business stakeholders and technical teams to gather and analyze requirements for AS/400 applications. Design, develop, and enhance software solutions using AS/400 programming languages, including RPG IV, RPG Free, CL, and DDS. Write efficient and well-structured code to implement business logic and functionality on the AS/400 platform. Perform unit testing and debugging to ensure the quality and reliability of developed applications. Maintain and enhance existing AS/400 applications by troubleshooting issues, implementing bug fixes, and optimizing performance. Collaborate with other developers, database administrators, and system administrators to integrate AS/400 applications with other systems and databases. Develop and maintain technical documentation, including system design, coding standards, and user manuals. Stay updated with the latest AS/400 technologies and industry trends and recommend improvements or alternative solutions to enhance system performance and efficiency. Collaborate with cross-functional teams to support system integration, data migration, and software deployment activities. Participate in code reviews and provide constructive feedback to ensure adherence to coding standards and best practices. Proactively identify and address potential risks or issues related to AS/400 applications and propose appropriate solutions.: Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of experience as an AS/400 Developer, working on RPG IV, RPG Free, CL, and DDS, with at least 3 years of team handling experience Strong understanding of AS/400 programming concepts, including file handling, program flow control, and data manipulation. Proficiency in debugging and troubleshooting AS/400 applications to identify and resolve issues effectively. Experience with AS/400 development tools, such as SEU, PDM, and RDi. Familiarity with relational databases, particularly DB2 on the AS/400 platform. Knowledge of AS/400 performance tuning and optimization techniques. Ability to work independently and collaboratively in a team environment, with excellent problem-solving and analytical skills. Technical and Professional : Primary skills:Technology-AS,400 technologies-AS400 hardware setup Preferred Skills: Technology-AS/400 technologies-MQ Series with AS400

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : IBM AS/400 RPG III Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be involved in designing, building, and configuring applications to meet business process and application requirements. Your typical day will revolve around creating innovative solutions to address business needs and ensuring seamless application functionality. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the development and implementation of new applications- Conduct code reviews and provide technical guidance to team members- Stay updated on industry trends and best practices to enhance application development processes Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM AS/400 RPG III- Strong understanding of RPG IV and RPG Free- Experience in developing and maintaining applications on IBM AS/400 platform- Knowledge of DB2/400 database management system- Hands-on experience in debugging and troubleshooting RPG programs Additional Information:- The candidate should have a minimum of 5 years of experience in IBM AS/400 RPG III- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education

We are looking for skilled AS/400 COBOL 400 Developers with 5 to 9 years of experience to join our team in Hyderabad. The selected candidate will be working on a 6-month to 1-year contractual basis. Roles and Responsibility Design and develop applications based on business requirements using AS/400 COBOL 400. Collaborate with cross-functional teams to ensure successful implementation of applications. Perform coding and testing of applications to ensure high-quality deliverables. Provide solutions to problems for the immediate team and across multiple teams. Engage with multiple teams and contribute to key decisions. Provide technical support and troubleshooting for application issues. Stay updated with the latest industry trends and technologies to enhance application development processes. Job Proficiency in AS/400 COBOL 400 is mandatory. Strong understanding of software development principles and methodologies. Experience in designing and developing applications using AS/400 COBOL 400. Knowledge of database management systems and SQL. Familiarity with version control systems and bug tracking tools. Good to have skills include experience with RPG programming language and modernizing legacy applications. Knowledge of web development technologies such as HTML, CSS, and JavaScript is beneficial.

company name=Apptad Technologies Pvt Ltd., industry=Employment Firms/Recruitment Services Firms, experience=4 to 7 , jd=Job Title:- AS400Job Location:- NoidaJob Type:- 06 months ContractualExp:- Min 4 to 7 MaxClient:- GenpactNo. of positions:- 2DurationImmediate:- Apptad is looking for a AS400 Developer Profile. It is a long-term job opportunity with us., Title=AS400 Developer, ref=6566441

Educational Bachelor of Engineering Service Line Application Development and Maintenance Responsibilities Responsibilities: Lead and mentor a team of AS/400 Developers in the design, development, and maintenance of web applications. Work with business stakeholders and technical teams to gather and analyze requirements for AS/400 applications. Design, develop, and enhance software solutions using AS/400 programming languages, including RPG IV, RPG Free, CL, and DDS. Write efficient and well-structured code to implement business logic and functionality on the AS/400 platform. Perform unit testing and debugging to ensure the quality and reliability of developed applications. Maintain and enhance existing AS/400 applications by troubleshooting issues, implementing bug fixes, and optimizing performance. Collaborate with other developers, database administrators, and system administrators to integrate AS/400 applications with other systems and databases. Develop and maintain technical documentation, including system design, coding standards, and user manuals. Stay updated with the latest AS/400 technologies and industry trends and recommend improvements or alternative solutions to enhance system performance and efficiency. Collaborate with cross-functional teams to support system integration, data migration, and software deployment activities. Participate in code reviews and provide constructive feedback to ensure adherence to coding standards and best practices. Proactively identify and address potential risks or issues related to AS/400 applications and propose appropriate solutions.: Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of experience as an AS/400 Developer, working on RPG IV, RPG Free, CL, and DDS, with at least 3 years of team handling experience Strong understanding of AS/400 programming concepts, including file handling, program flow control, and data manipulation. Proficiency in debugging and troubleshooting AS/400 applications to identify and resolve issues effectively. Experience with AS/400 development tools, such as SEU, PDM, and RDi. Familiarity with relational databases, particularly DB2 on the AS/400 platform. Knowledge of AS/400 performance tuning and optimization techniques. Ability to work independently and collaboratively in a team environment, with excellent problem-solving and analytical skills. Technical and Professional : Primary skills:Technology-AS,400 technologies-AS400 hardware setup Preferred Skills: Technology-AS/400 technologies-AS400 hardware setup

Educational Bachelor of Engineering Service Line Application Development and Maintenance Responsibilities Responsibilities: Lead and mentor a team of AS/400 Developers in the design, development, and maintenance of web applications. Work with business stakeholders and technical teams to gather and analyze requirements for AS/400 applications. Design, develop, and enhance software solutions using AS/400 programming languages, including RPG IV, RPG Free, CL, and DDS. Write efficient and well-structured code to implement business logic and functionality on the AS/400 platform. Perform unit testing and debugging to ensure the quality and reliability of developed applications. Maintain and enhance existing AS/400 applications by troubleshooting issues, implementing bug fixes, and optimizing performance. Collaborate with other developers, database administrators, and system administrators to integrate AS/400 applications with other systems and databases. Develop and maintain technical documentation, including system design, coding standards, and user manuals. Stay updated with the latest AS/400 technologies and industry trends and recommend improvements or alternative solutions to enhance system performance and efficiency. Collaborate with cross-functional teams to support system integration, data migration, and software deployment activities. Participate in code reviews and provide constructive feedback to ensure adherence to coding standards and best practices. Proactively identify and address potential risks or issues related to AS/400 applications and propose appropriate solutions.: Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of experience as an AS/400 Developer, working on RPG IV, RPG Free, CL, and DDS, with at least 3 years of team handling experience Strong understanding of AS/400 programming concepts, including file handling, program flow control, and data manipulation. Proficiency in debugging and troubleshooting AS/400 applications to identify and resolve issues effectively. Experience with AS/400 development tools, such as SEU, PDM, and RDi. Familiarity with relational databases, particularly DB2 on the AS/400 platform. Knowledge of AS/400 performance tuning and optimization techniques. Ability to work independently and collaboratively in a team environment, with excellent problem-solving and analytical skills. Technical and Professional : Primary skills:Technology-AS,400 technologies-AS400 hardware setup Preferred Skills: Technology-AS/400 technologies-AS400 hardware setup

Educational Bachelor of Engineering Service Line Application Development and Maintenance Responsibilities Responsibilities: Lead and mentor a team of AS/400 Developers in the design, development, and maintenance of web applications. Work with business stakeholders and technical teams to gather and analyze requirements for AS/400 applications. Design, develop, and enhance software solutions using AS/400 programming languages, including RPG IV, RPG Free, CL, and DDS. Write efficient and well-structured code to implement business logic and functionality on the AS/400 platform. Perform unit testing and debugging to ensure the quality and reliability of developed applications. Maintain and enhance existing AS/400 applications by troubleshooting issues, implementing bug fixes, and optimizing performance. Collaborate with other developers, database administrators, and system administrators to integrate AS/400 applications with other systems and databases. Develop and maintain technical documentation, including system design, coding standards, and user manuals. Stay updated with the latest AS/400 technologies and industry trends and recommend improvements or alternative solutions to enhance system performance and efficiency. Collaborate with cross-functional teams to support system integration, data migration, and software deployment activities. Participate in code reviews and provide constructive feedback to ensure adherence to coding standards and best practices. Proactively identify and address potential risks or issues related to AS/400 applications and propose appropriate solutions.: Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of experience as an AS/400 Developer, working on RPG IV, RPG Free, CL, and DDS, with at least 3 years of team handling experience Strong understanding of AS/400 programming concepts, including file handling, program flow control, and data manipulation. Proficiency in debugging and troubleshooting AS/400 applications to identify and resolve issues effectively. Experience with AS/400 development tools, such as SEU, PDM, and RDi. Familiarity with relational databases, particularly DB2 on the AS/400 platform. Knowledge of AS/400 performance tuning and optimization techniques. Ability to work independently and collaboratively in a team environment, with excellent problem-solving and analytical skills. Technical and Professional : Primary skills:Technology-AS,400 technologies-AS400 hardware setup Preferred Skills: Technology-AS/400 technologies-AS400 hardware setup

Educational Bachelor of Engineering Service Line Application Development and Maintenance Responsibilities Responsibilities: Lead and mentor a team of AS/400 Developers in the design, development, and maintenance of web applications. Work with business stakeholders and technical teams to gather and analyze requirements for AS/400 applications. Design, develop, and enhance software solutions using AS/400 programming languages, including RPG IV, RPG Free, CL, and DDS. Write efficient and well-structured code to implement business logic and functionality on the AS/400 platform. Perform unit testing and debugging to ensure the quality and reliability of developed applications. Maintain and enhance existing AS/400 applications by troubleshooting issues, implementing bug fixes, and optimizing performance. Collaborate with other developers, database administrators, and system administrators to integrate AS/400 applications with other systems and databases. Develop and maintain technical documentation, including system design, coding standards, and user manuals. Stay updated with the latest AS/400 technologies and industry trends and recommend improvements or alternative solutions to enhance system performance and efficiency. Collaborate with cross-functional teams to support system integration, data migration, and software deployment activities. Participate in code reviews and provide constructive feedback to ensure adherence to coding standards and best practices. Proactively identify and address potential risks or issues related to AS/400 applications and propose appropriate solutions.: Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of experience as an AS/400 Developer, working on RPG IV, RPG Free, CL, and DDS, with at least 3 years of team handling experience Strong understanding of AS/400 programming concepts, including file handling, program flow control, and data manipulation. Proficiency in debugging and troubleshooting AS/400 applications to identify and resolve issues effectively. Experience with AS/400 development tools, such as SEU, PDM, and RDi. Familiarity with relational databases, particularly DB2 on the AS/400 platform. Knowledge of AS/400 performance tuning and optimization techniques. Ability to work independently and collaboratively in a team environment, with excellent problem-solving and analytical skills. Technical and Professional : Primary skills:Technology-AS,400 technologies-AS400 hardware setup Preferred Skills: Technology-AS/400 technologies-AS400 hardware setup

1.Prepare Technical design/ impact analysis 2. Conduct review of code/test plan and test results 3. Coding & unit testing 4. Testing Support in system integration & User acceptance testing. 5. Release preparation 6. Contribute in Non Functional requirement Performance testing, Security testing 7. Post implementation Support 8. Backup for Technical lead at project level meeting & discussions with stakeholder & other IT team 9. Guide Junior team member 10. Worked on multiple projects simultaneously Between 5-8 years of IT experience Must have Software development & maintenance using SDLC & AGILE methodology Experienced in doing Technical design (program level) Experienced on ISeries platform using CLLE, RPGLE, DB2/400, SQL Worked on programming using SQL RPG and Free format RPG Worked on tools JIRA, RDI (coding), RTC & ARCAD (software change control), Jenkins, HP Quality Centre, GSD Worked on programming using MQ Strong Analytical skills Self starter, take ownership and flexible Able to work under tight deadline and do multi tasking Team player Good in interpersonal and communication skills Prefer to have Worked on Restful API development using IWS on ISeries platform Worked on test automation tools (RPGunit, Xframework, TOSCA etc) Worked on programming using Connect Direct or SFTP Worked on Banking application

Immediate Openings on SYNON 2E RPG AS400_Pan India_Contract Experience 7+ Years Skills Oracle Apps Techno Functional Location Chandigarh,Dadra & Nagar Haveli , Daman , Diu , Goa , Haveli , Hyderabad , Jammu , Lakshadweep , Nagar , New Delhi,Puducherry,Sikkim, Pan India Notice Period Immediate . Employment Type Contract SYNON 2E, RPG AS 400 1. CL programming 2. RPGLE and RPG programming 3. Screen Design Aid Subfiles 4. Printer Files 5. AS/400 Query skills 6. AS400 Database Skills - creating files understanding relationship between logical & physical files 7. Experience of ERP systems 8. Legacy interfacing with other systems

Working Mode : Hybrid Payroll: IDESLABS Location : Pan India PF Detection is mandatory Job Description: Key Responsibilities: Work on AS400 with expertise in I5250 and Presto for inventory and order fulfillment. Utilize modern RPG techniques including RPG, RPGLE , and Embedded SQL . Design and develop applications using RPG, RPGLE, CL400, and CLLE . Perform database design and development on DB2/400 , ensuring efficient query execution and optimization. Develop and troubleshoot applications using AS400 tools like SDA, RLU, and PDM . Write and optimize complex SQL queries for embedded and interactive sessions. Perform end-to-end unit testing , debug interactive and batch jobs, and ensure seamless functionality of applications. Collaborate directly with client teams to gather business requirements and deliver appropriate solutions. Maintain and enhance existing applications, ensuring smooth operations and performance. Work with one or more change management tools such as Aldon, Turnover, or Thenon (preferred). Be adaptable to switching between tasks, handling both development and maintenance activities.

Key Responsibilities Work on AS400 with expertise in I5250 and Presto for inventory and order fulfillment. Utilize modern RPG techniques including RPG, RPGLE , and Embedded SQL . Design and develop applications using RPG, RPGLE, CL400, and CLLE . Perform database design and development on DB2/400 , ensuring efficient query execution and optimization. Develop and troubleshoot applications using AS400 tools like SDA, RLU, and PDM . Write and optimize complex SQL queries for embedded and interactive sessions. Perform end-to-end unit testing , debug interactive and batch jobs, and ensure seamless functionality of applications. Collaborate directly with client teams to gather business requirements and deliver appropriate solutions. Maintain and enhance existing applications, ensuring smooth operations and performance. Work with one or more change management tools such as Aldon, Turnover, or Thenon (preferred). Be adaptable to switching between tasks, handling both development and maintenance activities.

Skills AS400 Developer Experience 5+ Years Location PAN INDIA Job type Contract to Hire Pay roll company Work Model Hybrid - 1.AS400 Developer , Cobol , Rpgle , SQLExperience. Must to Have 5 to 6 years Hands on Experaince in AS400 using the below skills - Programming Background in IBM iSeries (AS400), Cobol/400, RPG ILE, RPGLE & SQLRPG - Excellent Skills in DB2 SQL/query language and debugging - Have the knowledge of writing complex queries - Good analytical and communication skills - Must have strong team and interpersonal Skills and the ability to multi task when required - Adept at delivering high quality software documentation with high attention to detail required - High analytical Skills and a high degree of initiative and flexibility - High customer orientation and quality awareness - Excellent verbal and written communication skills Nice to Have Core Banking Experience

Immediate Openings on # AS400 Developer _ Pan India_ Contract #Skill:AS400 Developer #Notice Period:Immediate #Employment Type: Contract Work on AS400 with expertise in I5250 and Presto for inventory and order fulfillment. Utilize modern RPG techniques including RPG, RPGLE , and Embedded SQL . Design and develop applications using RPG, RPGLE, CL400, and CLLE . Perform database design and development on DB2/400 , ensuring efficient query execution and optimization. Develop and troubleshoot applications using AS400 tools like SDA, RLU, and PDM . Write and optimize complex SQL queries for embedded and interactive sessions. Perform end-to-end unit testing , debug interactive and batch jobs, and ensure seamless functionality of applications. Collaborate directly with client teams to gather business requirements and deliver appropriate solutions. Maintain and enhance existing applications, ensuring smooth operations and performance. Work with one or more change management tools such as Aldon, Turnover, or Thenon (preferred). Be adaptable to switching between tasks, handling both development and maintenance activities.

Develop and maintain applications using RPG ILE, RPGLE, and CLLE programming languages on the AS400 platform. You will work with DB2 databases, write queries, and ensure system optimization. Expertise in AS400 systems, RPG programming, and DB2 is essential for this role.

Develop and maintain AS400 applications using Synon. Optimize legacy systems, enhance database interactions, and ensure system stability.

Develop, maintain, and troubleshoot AS/400 applications using Control Language Programming (CLP) to ensure optimal system performance. This role requires experience in RPG, CLP, and AS/400 system administration for efficient application support and maintenance.

Write clean, well-engineered code that is readable, adequately commented, robust, and adheres to standards.Develop and test programming modifications.Integrate software with existing systems.Analyze performance of programs and take action to correct deficiencies based on consultation with Client and approval of Technical Lead.Create and maintain programming documentation.Adaptability for different Technologies.Added Advantage for having experience in Banking/Financial Domain Excellent knowledge and experience in AS400 System.Good Knowledge in DB2/400, SQL.Efficient Programming in CLP / ILE concepts / SQLRPGLE

RPG Developer Basic knowledge of DB2 400 database. Experience of working on Healthcare Provider and Payer applications Advanced knowledge of RPGLE concepts as well as practical programming knowhow Working knowledge of the CL environment. A sound understanding of the basics of ILE Advanced Concepts especially the Service Programs/Binding gdirectory, etc. Well versed Batch Job handling, debugging and Job servicing. A good knowledge of Job scheduling. Knowledge of Job schedulers/RBO schedulers A basic knowledge of the concept of FTP methodology and its working An expert understanding of running queries and fetching relevant SQL results. A basic understanding of Triggers/Stored procedures. - Knowledge of Java would be looked forward to A sound understanding of the HAWKEYE tool would be a great advantage . Hands on experience of ServiceNow, JIRA, ITSM/ITIL Process framework, workflows and methodologies in application support environment. Work Timings2:30 PM to 12:30 am IST.

AS 400 Developer Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Candidate should be strong in AS400. Good customer interaction skills. Ability to individually handle multiple modules and complicated projects. 8+ Years of Development experience on core AS/400 technologiesDB2400, CL, RPG III/RPG IV/RPG LE. In-depth knowledge on SQL/400, QUERY/400, and other AS/400 utilities. Excellent understanding of Database TechnologiesDDS Physical and Logical files, SQL files, Stored Procedures and Complex SQLs. Experience with Advanced ILE concepts Procedures, Service programs, Functions. Good knowledge on RPG Upgrade / Migration from Fixed Format to Free Format. Good understanding of Application and Database Performance Best Practices and Tuning. Rich experience in creating Design and Estimation Document needed for a development change proposed by Business Users. Interact with business stake holders to get clarity on queries and prepare Technical Specification Document. Design and develop applications to the given Specifications using the Technical Specification document. Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: AS400. Experience5-8 Years.