Servicing & Claims Manager

The main focus of this position is to oversee and manage Group Personal Accident (GPA) claims, ensuring that they are processed efficiently, documented accurately, and resolved promptly. Your responsibilities will include maintaining an up-to-date claims database, communicating with claimants, addressing inquiries, and ensuring compliance with claim settlement deadlines. You will be tasked with reviewing claim documents to verify completeness and correctness, updating claim status on the ARIBL Claim Portal based on received documents, and identifying any discrepancies or missing information for prompt resolution. It will be your duty to maintain a comprehensive Management Information System (MIS) for all claims to guarantee data integrity and to generate analytical reports for monitoring claim patterns and performance indicators. You will be responsible for managing the Turnaround Time (TAT) for claim clearance, making sure that all claims are processed within the stipulated time frame, and collaborating with internal departments and external parties to accelerate settlements. Your role will also involve addressing email queries from claimants, clients, and other stakeholders, as well as meeting claimants in person at the desk to provide necessary assistance and support. Furthermore, you will be required to create PowerPoint presentations for seminars, awareness programs, and training sessions, and to conduct workshops or training sessions to educate stakeholders on the GPA claim process. Occasionally, as needed, you may need to travel across India to meet with claimants, raise awareness about the policy, and resolve any outstanding issues. Additionally, you will collaborate with regional and corporate SBI offices to ensure smooth claim processing.,