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2.0 - 6.0 years
0 Lacs
jaipur, rajasthan
On-site
As a Care Manager (Guest Engagement Manager) at SoulBol in Jaipur, you will play a crucial role in making mental health accessible, empathetic, and stigma-free through a unique blend of human care and technology. Our HealthTech platform connects individuals with verified psychologists, therapists, and mental wellness professionals to offer timely, judgment-free, and personalized support. Your contribution will go beyond therapy sessions as we focus on creating a safe digital ecosystem for healing, growth, and preventive care. With a team of dedicated professionals and innovative leadership, SoulBol is reshaping the landscape of mental wellness delivery in today's fast-paced world. Your key responsibilities will revolve around being the primary point of contact for guests post their initial platform interaction, building and nurturing long-term relationships by providing consistent support, and facilitating follow-up sessions. You will ensure that guests have a seamless experience on the platform and monitor their progress regularly to address their wellness needs effectively. Collaborating with mental wellness consultants and internal teams will be essential to ensure continuity of care. Handling guest queries and concerns with empathy, discretion, and efficiency while maintaining accurate records in CRM systems will be part of your daily routine. Your insights and feedback will help enhance the overall service quality. To excel in this role, you should possess excellent interpersonal and communication skills, both verbal and written. Strong empathy, patience, and a service-oriented mindset are key attributes required. Previous experience in client servicing, relationship management, or healthcare/wellness support will be advantageous. Being able to handle sensitive information with confidentiality, staying organized and detail-oriented, and having proficiency in CRM tools, spreadsheets, and virtual meeting platforms are essential. Fluency in English and Hindi is a must, and knowledge of additional languages is a definite plus. If you are passionate about making a tangible impact at the convergence of healthcare, technology, and empathy, SoulBol offers an exciting opportunity for you to contribute significantly towards redefining mental wellness delivery.,
Posted 5 days ago
2.0 - 6.0 years
0 Lacs
chandigarh
On-site
As a valuable member of our team, you will be responsible for providing support and coordination to psychiatrists and psychologists in order to motivate patients towards recovery. Your role will involve assisting patients in preparing for abstinence and long-term rehabilitation, as well as engaging in regular follow-up visits to detoxified patients through OPD. Additionally, you will perform domiciliary visits to aid in the reintegration and rehabilitation of patients in society. You will also be expected to coordinate with NGOs and external support systems to ensure the welfare of patients, provide emergency assistance, and offer follow-up support services. Furthermore, you will be required to undertake any additional duties as assigned by senior officers. To excel in this role, you must possess strong interpersonal and motivational skills. An understanding of mental health issues and community-based treatment approaches is crucial. Field work readiness, including home visits, is a key requirement for this position. You should also demonstrate empathy and maintain a service-oriented mindset at all times. This is a full-time position with benefits such as health insurance and Provident Fund. The job involves day shift work and is based in person at the designated work location. If you are passionate about making a difference in the field of mental health and possess the necessary skills and qualities, we encourage you to apply for this rewarding opportunity.,
Posted 6 days ago
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