Job Title : Care Manager (Guest Engagement Manager) Location : Jaipur Industry : HealthTech | Mental Health & Wellness Type : Full-time About Us – At SoulBol, we are on a mission to make mental health accessible, empathetic, and stigma-free through a powerful blend of human care and technology. As a growing HealthTech platform, we connect individuals with verified psychologists, therapists, and mental wellness professionals to provide timely, judgment-free, and personalized support. Our work goes beyond therapy sessions—we focus on building a safe digital ecosystem for healing, growth, and preventive care. Backed by a team of passionate professionals and forward-thinking leadership, SoulBol is redefining how mental wellness is delivered in today’s fast-paced world. If you're looking to make a real impact at the intersection of healthcare, technology, and empathy, SoulBol is the place to be. Key Responsibilities: Act as a dedicated point of contact for guests post their initial interaction with the platform. Build and maintain trusting, long-term relationships with guests by offering consistent support and communication. Coordinate with guests to help them schedule follow-up sessions and manage rescheduling or cancellations smoothly. Ensure guests have a seamless experience on the platform — from logging in to accessing sessions. Track guest progress and check in periodically to ensure their wellness needs are being met. Collaborate with mental wellness consultants and internal teams to ensure continuity of care. Handle queries or concerns with empathy, discretion, and efficiency Maintain accurate records of guest interactions and feedback in CRM systems , Share insights or feedback from guests with the product and operations teams to improve service quality. What We’re Looking For: Excellent interpersonal and communication skills (both verbal and written). Strong empathy, patience, and a service-oriented mindset. Prior experience in client servicing, relationship management, or healthcare/wellness support preferred. Ability to handle sensitive information with confidentiality. Organized and detail-oriented with good follow-up skills Proficiency in using CRM tools, spreadsheets, and virtual meeting platforms. Fluency in English and Hindi (additional languages are a plus)

As a Care Manager (Guest Engagement Manager) at SoulBol in Jaipur, you will play a crucial role in making mental health accessible, empathetic, and stigma-free through a unique blend of human care and technology. Our HealthTech platform connects individuals with verified psychologists, therapists, and mental wellness professionals to offer timely, judgment-free, and personalized support. Your contribution will go beyond therapy sessions as we focus on creating a safe digital ecosystem for healing, growth, and preventive care. With a team of dedicated professionals and innovative leadership, SoulBol is reshaping the landscape of mental wellness delivery in today's fast-paced world. Your key responsibilities will revolve around being the primary point of contact for guests post their initial platform interaction, building and nurturing long-term relationships by providing consistent support, and facilitating follow-up sessions. You will ensure that guests have a seamless experience on the platform and monitor their progress regularly to address their wellness needs effectively. Collaborating with mental wellness consultants and internal teams will be essential to ensure continuity of care. Handling guest queries and concerns with empathy, discretion, and efficiency while maintaining accurate records in CRM systems will be part of your daily routine. Your insights and feedback will help enhance the overall service quality. To excel in this role, you should possess excellent interpersonal and communication skills, both verbal and written. Strong empathy, patience, and a service-oriented mindset are key attributes required. Previous experience in client servicing, relationship management, or healthcare/wellness support will be advantageous. Being able to handle sensitive information with confidentiality, staying organized and detail-oriented, and having proficiency in CRM tools, spreadsheets, and virtual meeting platforms are essential. Fluency in English and Hindi is a must, and knowledge of additional languages is a definite plus. If you are passionate about making a tangible impact at the convergence of healthcare, technology, and empathy, SoulBol offers an exciting opportunity for you to contribute significantly towards redefining mental wellness delivery.,