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Symphoni Hr
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Servicenow Developer - HRSD / CSM / FSM

Servicenow Developer - HRSD / CSM / FSM

Symphoni Hr

5 - 10 years

22 - 32 Lacs

Pune

Posted:3 days ago| Platform:

Apply

Skills Required

Integration Servicenow ITSM Scripting Servicenow Itsm Change Management Servicenow Development Soup Ui inbound integration Problem Management Outbound Integration Incident Management Service Catalog

Work Mode

Hybrid

Job Type

Full Time

Job Description

Locations:

Pune

interviews:

3 Rounds

1st and 2nd round will be technical round

3rd will be HR / Managerial round

ServiceNow Developer

1) ITSM (Incident, Problem and Change Management)

2) Scripting (Client side and server side)

3) Integration (Inbond and Outbond Integration), Rest, SOUP or Soup UI

Below are the Modules of ServiceNow

HRSD

CSM

FSM

TSM

CMDB

Portal

Catalog

ITOM

ITAM (SAM and HAM)

ServiceNow Developer with any combination of modules is fine.

HRSD

Experience with the ServiceNow HR Service Delivery (HRSD) application
Knowledge of HR functions, processes, and best practices
Knowledge of Case Management, Knowledge Management best practices and design
Experience designing and/or implementing an HR Shared Services center
Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.

CSM

Must have hands on standard CSM process implementation
ServiceNow in depth Process knowledge (CSM Process, integrations etc.)
Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.)
Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management

FSM

Working experience with FSM application on Work Order management, scheduling and dispatch
Configuring Field Agent activities ( Mobile & Desktop)
Configuring Field Service Business Process, Assignment, and Add-ons
Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording
Integrations with Applications and Data Sources. Process Integrations
Good Knowledge on Field Service Industry good practice

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