Responsible for system data gathering & analyzing business requirements to be developed in SNOW. Work with Product Owner and IT team for system enhancements and improvements. Work with Program Manager and Transition Managers/Local for global system implementation. Provide day-to-day support and assistance to end-users, agents and business partners. Support the GBS organization s goal and overall direction.

Duties and Responsibilities:

Works closely with different stakeholders for system enhancement (requirements gathering, requirements signoff, build test plan, ensure UAT signoff, ensure sprint signoff and hypercare support)
Ability to apply the agile methodology for Software Development Life Cycle (SDLC)
Perform in-depth system testing and analysis that are consistent with business requirements
Works closely with Program Manager and Transition Managers/LO for global system implementation
Conduct SNOW trainings for different stakeholders (end-users, agents and managers)
Create and update SNOW training materials, How-To guides/SOPs for end-users and agents
Support the routine system upgrade that will ensure no major impact to operations
Support the GBS Business Intelligence & Reporting team for any SNOW requirements and report development
Ensures that SNOW reporting is timely and accurate
Assist in developing SNOW visual dashboards to report KPIs and specific metrics
Ensures that automation/RPA in SNOW are functioning correctly and efficiently
Provide analytical and technical support for any SNOW issues and concerns (solution mindset)
Act as a liaison (gatekeeper) between IT, Operations team and other business partners
Ensure system stability by escalating defects and bugs to PO and IT team
Works closely with Product Owner, IT and Operations for system improvements
Recommend system improvements that are compliant, sustainable and effective
Participate in team discussions to continuously improve the SNOW system and/or process resulting in improved efficiency
Provide guidance and mentorship to different stakeholders as applicable
Other special duties as assigned

Experience & Required Skills:

5+ years of experience in SNOW supporting Finance, Accounting, Procurement and/or other financial transformation
Knowledgeable with up-to-date technology such as AI, chat bot, virtual agent, RPA and automation
Experience working with Knowledge Base management
Experience and familiarity with SAP, Celonis, Basware, Ariba and Concur a plus
Exposure with OKTA, Workday and active directory
Knowledgeable in project management and change management
Effective communication skills for dealing with Finance, IT and other business partners
Prior experience working in the field of Finance, Accounting and/or Procurement
High energy level with the ability to work on multiple assignments at one time
Ability to be self-managed, as required

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