Servicenow Architect

Job Title: ServiceNow Solution Architect

Location: Bengaluru

Job Type: Full-time

Experience: 8-20 years total experience, including 5+ years on the ServiceNow

platform

Reports To: ServiceNow Practice Head

About the Role:

We are looking for a proactive and technically strong ServiceNow Solution

Architect to lead design, development, and delivery of enterprise-grade ServiceNow

implementations. As part of a growing ServiceNow practice serving multiple clients,

you will play a critical role in crafting robust solutions that are scalable, secure, and

aligned with client needs and platform best practices.

Key Responsibilities:

• Lead the architecture and design of ServiceNow solutions across one or

more modules such as ITSM, ITOM, HRSD, CSM, SecOps, or GRC.

• Conduct requirement analysis, process reviews, and technical

workshops with customer stakeholders.

• Translate business requirements into well-architected technical solutions,

including integrations and automation flows.

• Design data models, ACLs, custom applications, and workflows in

adherence with ServiceNow development standards.

• Serve as the technical lead for project delivery teams, supporting developers

and consultants throughout the implementation lifecycle.

• Review technical designs, custom scripts, and integrations to ensure

maintainability and performance.

• Build and promote reusable components, frameworks, and accelerators to

increase delivery efficiency.

• Provide technical leadership during presales, PoCs, and estimation

exercises, as needed.

• Keep up to date with ServiceNow features and advise clients on upgrade

paths and enhancement opportunities.

Required Skills & Experience:

• 815 years of total IT experience with at least 5+ years of hands-on

ServiceNow architecture and implementation experience.

• Expertise in ServiceNow core platform, custom app development, Flow

Designer, Business Rules, Script Includes, and Service Portal.

• Experience with at least two ServiceNow modules (e.g., ITSM, ITOM,

HRSD, or CSM).

• Strong understanding of Glide APIs, Scoped Applications, and data

security (ACLs, roles).

• Proven experience with REST/SOAP integrations, OAuth2, MID Servers,

and external system communication.

• Ability to lead discussions with technical and business stakeholders.

• Familiarity with Agile delivery models, DevOps tools, and CI/CD in

ServiceNow is a plus.

Certifications:

• Mandatory: ServiceNow Certified System Administrator (CSA)

• Preferred:

• Certified Implementation Specialist (CIS – ITSM, ITOM, HRSD, or

others)

• Certified Application Developer (CAD)
• Architect-level certification (CTA or in progress)

Soft Skills:

• Excellent written and verbal communication.

• Strong analytical and troubleshooting abilities.

• Ability to mentor developers and lead by example.

• Comfortable working in multi-project, multi-customer environments.

If Interested please apply or reach out to below.

1. GANESH Moorthy - 7397124478

2. Vineet - 8553832951