48 Service Request Jobs - Page 2

9-10 or more years of service management; ITIL v3 Certified (foundation as a minimum, manager or expert level desirable); Strong verbal and writing skills in order to effectively communicate information to clients and internal team members; Awareness of a number of service management tools such as BMCs IT Service Management (ITSM, Remedy); Time management skills to meet agreed targets; Experience of designing, developing and/or implementing ITIL aligned processes; Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details; Facilitation skills to lead requirements gathering workshops and provide training to clients and internal team members; Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members; Primary Skills They must knowledge/experience with Incident, MIM, Service Request, Problem, Change management and SLA reporting. A Senior Service Management Consultant can be a member of a team, leading the team, assisting the lead or working independently. They lead or work independently designing, developing and implementing deliverables, conducting research and performing analysis. Secondary Skills Apart from these, other critical area is CMDB / Asset Management / SCAM The Service Management Consultant focuses on all of the ITIL service management lifecycle stages and a number of its processes within an outsourcing bid, consulting assignment or an implementation. They will be responsible for aspects of the overall delivery.

Skill required: Next Generation Customer Operations - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? Adaptable and flexible Ability to perform under pressure Written and verbal communication Ability to work well in a team Agility for quick learning Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Social - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for - Good comms skills - Basic Analytical skills - Flexible with Rotational shifts - Basic knowledge of new age Social media platforms Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Agility for quick learningAbility to work well in a teamWritten and verbal communicationCommitment to qualityAdaptable and flexible Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

SUMMARY Opening for AR Caller / Denial Management experience candidates in Kolkata, Salary upto 3.60 lpa Job Title:** AR Caller / Denial Management Executive Location:** Salt Lake, Kolkata (Work from Office) Working Days:** 5 Days a Week Weekly Off:** 2 Rotational Offs Shift Timings:** Rotational Shifts Joining:** Immediate Joiners to Candidates with Max 15 Days’ Notice Note: Only Male candidates are eligible for this role JOB DESCRIPTION: We are hiring for the position of **AR Caller / Denial Management Executive** for a reputed US healthcare BPO in **Salt Lake, Kolkata**. This is a **full-time, outbound calling process**, requiring follow-up with US-based insurance companies to resolve pending or denied claims. Requirements Good command of **spoken and written English**. Prior experience in **AR Calling** or **Denial Management** is preferred. Basic knowledge of US healthcare revenue cycle, CPT/ICD codes is an added advantage. Open to work in **rotational shifts**. Must be ready to **work from office** (Salt Lake, Kolkata). Only **immediate joiners or up to 15 days’ notice** candidates will be considered. Benefits Salary:** Up to 3.60 lpa annual CTC Drop Cab Facility** (as per shift timing and company policy) Work from Office (No WFH) Stable weekday schedule with 2 rotational offs

SUMMARY Opening for service desk role for Bangalore location. Job Title: Service Desk Associate Location: Bangalore (Work from Office) Fresher Salary: 3.5 LPA CTC Exp Sal up-to 7 LPA CTC Experience: Freshers & Experienced Candidates Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Bangalore. We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided. Requirements Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Log incidents, track resolutions, and escalate complex issues as needed. Ensure timely resolution of IT service requests to meet SLAs. Maintain accurate records of technical issues and resolutions. Collaborate with internal teams to enhance user experience. Required Skills & Qualifications: Education: Graduation is mandatory; technical graduation is preferred. Communication: Excellent English communication skills are mandatory. Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting. Availability: Only immediate joiners will be considered. Benefits Benefits: Competitive salary of 3.5 LPA to upto 7 lpa Relocation bonus for candidates moving to Bangalore or Hyderabad Opportunity to work with one of the leading IT companies. Career growth and learning opportunities in IT support.

SUMMARY Opening for experience AR Caller / Denial Management in Kolkata, Salary upto 3.60 lpa Job Title:** AR Caller / Denial Management Executive Location:** Salt Lake, Kolkata (Work from Office) Working Days:** 5 Days a Week Weekly Off:** 2 Rotational Offs Shift Timings:** Rotational Shifts Joining:** Immediate Joiners to Candidates with Max 15 Days’ Notice JOB DESCRIPTION: We are hiring for the position of **AR Caller / Denial Management Executive** for a reputed US healthcare BPO in **Salt Lake, Kolkata**. This is a **full-time, outbound calling process**, requiring follow-up with US-based insurance companies to resolve pending or denied claims. Requirements Good command of **spoken and written English**. Prior experience in **AR Calling** or **Denial Management** is preferred. Basic knowledge of US healthcare revenue cycle, CPT/ICD codes is an added advantage. Open to work in **rotational shifts**. Must be ready to **work from office** (Salt Lake, Kolkata). Only **immediate joiners or up to 15 days’ notice** candidates will be considered. Benefits Salary:** Up to 3.60 lpa annual CTC Drop Cab Facility** (as per shift timing and company policy) Work from Office (No WFH) Stable weekday schedule with 2 rotational offs

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Email Security Good to have skills : Microsoft 365 Security & ComplianceMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will be responsible for creating production and non-production cloud environments using the proper software tools. Your role involves deploying the automation pipeline and automating environment creation and configuration. Roles & Responsibilities:-Deploy and manage Proofpoint Email Security solutions to protect against phishing, malware, and other email threats.-Assist in configuring security policies tailored to individual user needs.-Configure recipient verification processes to ensure the authenticity of email communications.-Manage whitelisting and blacklisting of domains, IP addresses, and email addresses to strengthen security.-Develop and modify security rules based on service requests to address specific threats.-Analyze and refine quarantine policies to enhance threat detection and email filtering.-Diagnose and resolve inbound/outbound email delays and routing issues for seamless communication.-Categorize emails for whitelisting and blacklisting to maintain a secure email environment.-Continuously monitor and analyze email traffic to detect and mitigate potential threats.-Collaborate with Registration, DNS, and M365 teams to integrate new or acquired domains into the existing setup.-Configure external email banners and manage exceptions for vendors/partners.-Expertise in creating and modifying Regular Expressions based on security requirements.-Understand URL rewriting scenarios and manage exceptions as needed.-Hands-on experience in diagnosing and resolving URL isolation issues.-Define and implement email security policies to ensure compliance and protect sensitive data.-Conduct training sessions to educate employees on email security best practices and risk mitigation.-Experience in managing security awareness training platforms and initiate related training and take initiative to train users via email or assigning new training on ongoing threats.-Work closely with relevant teams to integrate email security measures with broader security strategies.-Generate reports on security incidents, trends, and the effectiveness of implemented measures.-Stay updated on emerging email security threats and recommend improvements to strengthen the security posture.-Deep understanding of SPF, DKIM, DMARC, and hands-on expertise with EFD to enhance domain security against phishing and malware threats.- Hands on Experience in TAP, TRAP, CTR, PhishAlarm, Email DLP- Experience in Proofpoint IMD for the protection from Phish, Malware, Spam etc. Professional & Technical Skills: - Must To Have Skills: Proficiency in Email Security.- Good To Have Skills: Experience with Microsoft 365 Security & Compliance.- Strong understanding of cloud security principles.- Knowledge of email security protocols and encryption methods.- Experience in configuring and managing email security solutions.- Ability to analyze and respond to email security incidents. Additional Information:- The candidate should have a minimum of 3 years of experience in Email Security.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : SAP HCM Payroll Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are documented, tracked, and resolved within service level agreements. Your typical day will involve managing the scheduling coverage for the team, setting operational goals, and keeping the team informed with the necessary customer-specific knowledge to maintain efficient service desk operations. You will also engage with various stakeholders to ensure that the service desk meets the needs of the organization and its customers, fostering a collaborative environment that encourages continuous improvement and high-quality service delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team skills and knowledge.- Monitor team performance metrics and implement strategies for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Payroll.- Strong understanding of service desk operations and best practices.- Experience with incident management and ticketing systems.- Ability to analyze and report on service desk performance metrics.- Excellent communication and interpersonal skills to engage with diverse teams. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP HCM Payroll.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Job Summary Azure Cloud Security 3.Experience : 5to8yrs 4.Required Skills : Technical Skills : Security Domain Skills : 5.Nice to have skills : Domain Skills : 6.Technology : Data Security Responsibilities Detailed knowledge of cloud infrastructure cloud networking and infrastructure concepts and various cloud resources like containers kubernetes clusters VMs IaC GitHub Terraform Log analysis and troubleshooting of security tools Troubleshooting testing Complete service requests from SOC GCP Azure console Terraform GitHub Cloud infrastructure knowledgeexperience Security tool health monitoring maintenance updates

About Us Tata Consulting Engineers Limited (TCE) is the largest Indian private sector engineering and project consultancy and an emerging global leader in integrated engineering solutions. With more than 60 years of engineering excellence, TCE has a presence in over 64 countries and over 12000 completed projects, the company operates in 3 core Industry segments -Infrastructure (Water, Environment, Urban Development, Buildings, Manufacturing Facilities, Ports and Harbours, Transportation), Power (Thermal, Hydro, Nuclear, Renewable, Transmission and Distribution) and Resources - Hydrocarbons and Chemicals (Oil, Gas and Refineries, Chemicals, Petrochemicals, Fertilizers, Speciality Chemicals, Pulp and Paper, Cement, Food, Pharmaceuticals and Beverages, Tyre, Glass) as well as Mining and Metallurgy (Mining, Geology, Beneficiation, Steel, Non-ferrous). TCE serves domestic as well as international markets and is known for several first-of-its-kind projects offering Engineering Studies, Design Engineering Services, Project Management Consultancy Services, OPEX and IIOT across all three verticals. A part of Tata Group - India’s most respected group, TCE is a 100 percent subsidiary of Tata Sons Limited Design your Future with us At TCE, you will experience a supportive environment that empowers you to excel, whether you are based in our offices or at a client site. We embrace diversity, equity, and inclusion, fostering a workplace where every individual can thrive by contributing their unique skills and perspectives to deliver exceptional results for our clients. Our comprehensive compensation and benefits packages are designed to meet the diverse needs of our employees and their families, complemented by a robust global well-being program. As a leading global infrastructure firm, we are committed to your growth and success, offering access to cutting-edge technology and impactful projects that offer flexibility and significant professional opportunities. Join us and become part of a global company that values your potential and supports your career development. Purpose & Scope of Position The Project Engineer (PE) will be part of an engineering stream providing engineering services to large and small projects. The PE provides support to the Project Manager (PM) and Engineering Manager (EM) and is responsible for supervising a team of working engineer and designers. The PE provides leadership and assists in the resolution of all technical issues related to the discipline. Experience • 10+ years of experience in relevant design discipline • Experience in engineering and package coordination Qualification • Postgraduate or graduate in an engineering discipline • Registration as a professional engineer with the governing authority (preferable) Key Responsibilities 1. Assist the PM and EM with the delivery of project requirements as they relate to scope, quantities, cost and schedule 2. Prepare Engineering Work Packages (EWPs) in consultation with the Engineering Manager 3. Assist in the compilation and delivery of monthly engineering status reports 4. Participate in and contribute to design reviews 5. Represent the discipline in the project engineering coordination meetings 6. Prepare and/or review project procedures, standard specifications and design criteria 7. Review and evaluate technical work prepared by junior engineers, intermediate engineers, designers, technicians and technologists 8. Ensure relevant technical experts are involved in the design process as required and facilitate the sharing of technical expertise across projects 9. Perform conceptual and detailed engineering design 10. Prepare engineering work (calculations, reports, specifications, evaluations, recommendations etc.) where required 11. Provide and/or coordinate training for resources assigned to the project 12. Work to ensure the implementation of safety in design 13. Ensures measurement of progress on all contracts for reporting and progress claim purposes. 14. Responsible to ensure timely availability of discipline data to other disciplines, and work with fellow PEs and EM on integration of the same and resolution of any issues and challenges 15. Document value additions and best practices and ensure communication of the same to fellow project engineers of other projects and discipline leadership 16. Support technology team/ Project team for development and automation works as required. 17. Ensure compliance to all quality and document management processes within TCE and as agreed with customer. 18. Manage performance data of reportees and provide periodic feedback. 19. Provides resource loading forecast to TL. 20. Keeps records of learning’s during the project and provides inputs to PM during job closure report. 21. Prepare technical specifications/ bid evaluation/ technical recommendation where required 22. Interact with the discipline engineers of customer during entire life cycle of the project and beyond. Competencies Action Oriented Manages Complexity Technical Knowledge Quantity of Work Knowledge

We are looking for "SAP Basis - Service Request" with Minimum 5 years experience Contact- Yashra (95001 81847) Required Candidate profile BASIS working exp in products including SAP S/4, Solman, BTP, Azure & SAP Web applications, Exp in supporting S/4 applications & resolving critical issues related to memory management, performance

SUMMARY Opening for experience AR Caller / Denial Management in Kolkata, Salary upto 3.60 lpa Job Title:** AR Caller / Denial Management Executive Location:** Salt Lake, Kolkata (Work from Office) Working Days:** 5 Days a Week Weekly Off:** 2 Rotational Offs Shift Timings:** Rotational Shifts Joining:** Immediate Joiners to Candidates with Max 15 Days’ Notice JOB DESCRIPTION: We are hiring for the position of **AR Caller / Denial Management Executive** for a reputed US healthcare BPO in **Salt Lake, Kolkata**. This is a **full-time, outbound calling process**, requiring follow-up with US-based insurance companies to resolve pending or denied claims. Requirements Good command of **spoken and written English**. Prior experience in **AR Calling** or **Denial Management** is preferred. Basic knowledge of US healthcare revenue cycle, CPT/ICD codes is an added advantage. Open to work in **rotational shifts**. Must be ready to **work from office** (Salt Lake, Kolkata). Only **immediate joiners or up to 15 days’ notice** candidates will be considered. Benefits Salary:** Up to 3.60 lpa annual CTC Drop Cab Facility** (as per shift timing and company policy) Work from Office (No WFH) Stable weekday schedule with 2 rotational offs

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Excellent Written and Verbal communication skills to interact with business users, gather requirements and document workflow / integrations. Should have experience Solutioning ITSM deployment Should have experience interacting with Stakeholders for requirements gathering and solutioning the architecture. Strong understanding of BMC Helix SaaS multi-tenancy platform. BMC Helix ITSM customization, administration, and support in the latest version of Helix. Customization of various application in Helix PWA. In depth Knowledge of various workflows in Helix. Issue debugging and fixing of BMC Helix ITSM. BMC Remedy ARS custom application development. Configuration of SLM. Should have experience configuring IM, PM, CM, SRM, Service Catalogue, KM, RM, CMDB modules. Should have experience configuring hardware asset management (HAM) and software asset management (SAM) modules. Knowledge of Integrating with Third-party ITSM tools like ServiceNow, ManageEngine etc. Experience with migrating data from legacy system (Remedy, ManageEngine etc) In depth knowledge on BMC Helix Discovery module. Experience in service mapping and service health dashboard creation using BMC Helix Discovery module. Catalogue item development in DWP 21.3 & above Create and update complex catalogue item in DWPA. Development of catalogue in BMC Helix Business Workflows. Knowledge on UI/UX principles for designing catalogue items and service requests in DWP portal. Integrate catalogue items using REST pallet and other available connectors. Experience in scripting and customization using JavaScript and JSON. Experience in BMC Helix CMDB, Data Model, and various jobs. Experience on integrating CBMD with various data providers like BMC Helix Discovery. Integration using REST API and Webservice. Should have experience in automating workflows, business rules and processes with BMC helix Experience in integration using Atrium Integrator/spoon jobs. Proven track of AD/Ticketing/CMDB integrations. Knowledge in creating solution design. Experience in uploading and managing foundation data. Prepare complex reports based on Helix Dashboards/Smart reporting. Should have experience in creating test cases and validating end-to-end workflows. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: Cloud Azure Admin. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Job TitleTechnology Service Analyst, AS LocationBangalore, India Role Description You will be operating within Production services team of Trade Finance and Lending domain which is a subdivision of Corporate Bank Production Services as a Production Support Engineer. In this role, you will be accountable for the following: to resolve user request supports, troubleshooting functional, application, and infrastructure incidents in the production environment. work on identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Eyes on glass monitoring of services and batch. Preparing and fulfilling data requests. Participation in incident, change and problem management meetings as required. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide hands on technical support for a suite of applications/platforms within Deutsche Bank Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration. Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3. Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time). Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date. Approach support with a proactive attitude, working to improve the environment before issues occur. Update the RUN Book and KEDB as & when required. Participate in all BCP and component failure tests based on the run books Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support Your skills and experience Must Have : Programming Language - Java Operating systems -UNIX, Windows and the underlying infrastructure environments. Middleware - (e.g. MQ, Kafka or similar) WebLogic, Webserver environment - Apache, Tomcat Database - Oracle, MS-SQL, Sybase, No SQL Batch Monitoring - Control-M /Autosys Scripting - UNIX shell and PowerShell, PERL, Python Monitoring Tools Geneos or App Dynamics or Dynatrace or Grafana ITIL Service Management framework such as Incident, Problem, and Change processes. Preferably knowledge and experience on GCP. Nice to Have 3+ years of experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Good analytical and problem-solving skills ITIL / best practice service context. ITIL foundation is plus. Ticketing Tool experience Service Desk, Service Now. Understanding of SRE concepts (SLA, SLOs, SLIs) Knowledge and development experience in Ansible automation. Working knowledge of one cloud platform (AWS or GCP). Excellent communication skills, both written and verbal, with attention to detail. Ability to work in virtual teams and in matrix structures. How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

SUMMARY Opening for service desk role for Hyderabad location for Fresher and Experience both, Salary upto 7 lpa Job Title: Service Desk Associate Location: Hyderabad, (Work from Office) Fresher Salary: 3.5 LPA Experience Salary: Upto 7 lpa Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Hyderabad We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided also Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Log incidents, track resolutions, and escalate complex issues as needed. Ensure timely resolution of IT service requests to meet SLAs. Maintain accurate records of technical issues and resolutions. Collaborate with internal teams to enhance user experience. Required Skills & Qualifications: Education: Graduation is mandatory; technical graduation is preferred. Communication: Excellent English communication skills are mandatory. Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting. Availability: Only immediate joiners will be considered. Benefits: Competitive salary of upto 7 Lpa Relocation bonus for candidates moving to Hyderabad Opportunity to work with one of the leading IT companies. Career growth and learning opportunities in IT support. Interested candidates can apply now! Benefits IJP: Internal job promotion Both way cab facility will be provided

Skill required: Omnichannel - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertically and help us in managing/ resolving customers' queries, handling escalations and complaints of the dissatisfied customers & giving the best resolutions. You will also be responsible for closing the fault and complaints within SLA s. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk Voice Support team, which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat. Roles and Responsibilities In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your team and direct supervisor You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact on your work You will need to be well versed with basic statistics and terms involved in the day-to-day business and use it while discussing with stakeholders You will be required to help in the overall team s workload by managing your deliveries and helping the team when required You will be an individual contributor as a part of a team, with a predetermined focused scope of work. Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? We are looking for individuals who have the following skillset Adaptable and flexible Good to have skills? Workday & ServiceNow NA Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCustomer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? Ability to meet deadlines Adaptable and flexible Collaboration and interpersonal skills Written and verbal communication Process-orientation Customer Service Customer Service Management Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Next Generation Customer Operations - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? Adaptable and flexible Ability to handle disputes Written and verbal communication Ability to work well in a team Problem-solving skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Req ID: 300588 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceDesk Senior Rep - ITIL to join our team in Bangalore, Karnataka (IN-KA), India (IN). Answers the customers' contacts via agreed channels and record reported issues. Identifies issues, apply fixes and investigate root causes using processes & industry knowledge Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance Acts as coach & an escalation point for less experienced colleagues Ideally University education, preferably technical degree or Microsoft certifications Experience working on Microsoft Operating Systems local & Hybrid (Office and Remote) administration and Microsoft Office family applications is a plus Experience of providing Hybrid (Office and Remote) IT support Excellent communication and customer service skills This position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries.) Senior Service Desk Associate English India - Hybrid working (Office and Hybrid (Office and Remote)) Competitive Salary & Benefits Role Overview The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Key Skills Ideally University education, preferably technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Experience of providing Hybrid (Office and Remote) IT support is an advantage Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills Fluency in English language Flexibility to work shifts if required Benefits Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package Working for a top 5 company in the industry worldwide Company culture focused on the employee wellbeing The opportunity to grow a career in Monitoring/Infrastructure Learning & Development platforms About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Job Segment Help Desk, Information Technology, Consulting, Technology

Follow standard service desk operating procedures Manage queries or escalate Incident, service requests ticket is met as per KPI includes Number of Contacts Handled, Call Talk Time & Hold Time, TAT, First Call Resolution Rate, Recurring Incidents