Service Management & Operations Sr Associate 1

Responsibilities:

• Provide assistance for time-sensitive and proprietary tasks for Assigned Leadership team members as requested.

• Work with leadership to coordinate communication, and support needs affecting the successful execution of leadership and operational activities.

• Partner with assigned USI leadership and operations team members to develop leadership meeting objectives and agendas, document meeting outcomes, and follow up on related action items.

• Assist with practice management reports, maintaining dashboards, and continuous process improvement.

• Support leadership in execution of strategic or tactical imperatives.

• Liaise with internal organizations (human resources, finance, marketing, sales, etc.) in support of related operational functions, with guidance and instruction from assigned operations leadership.

• Assist with uploading and/or organizing documents in SharePoint or other document management sites.

• Be a resource to USI operations resources, fielding questions.

• In conjunction with assigned leadership, support the definition of project scope and revise as appropriate to meet changing needs and requirements. Support leadership to manage project objectives, schedule, resources, and deliverables.

• Create and update project plans.

• Working with assigned leadership to support response to and resolution of troubled initiatives on an as-needed basis.

• Provide oversight and advocacy for the effective efficient use of internal systems.

• Other duties as assigned.

Required Qualifications:

• Bachelors degree or equivalent experience

• Experience managing multiple projects of low to moderate risk

• Strong Microsoft Office skills including Microsoft Word, PowerPoint, Excel and Outlook, required.

• Ability to prepare PowerPoint presentations including charts, graphics and tables, speaker notes & handouts, etc., required.

• Strong communication skills both written and verbal.

Preferred Qualifications: