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NTT DATA, Inc.
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Service Management ( IPC ) L2 Professional

Service Management ( IPC ) L2 Professional

NTT DATA, Inc.

4 - 7 years

4 - 7 Lacs

Mumbai

Posted:1 month ago| Platform:

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Skills Required

Service Management Change Management ITIL Framework Compliance Capacity Management Problem Management Incident Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

What you'll be doing Service Management, Incident Management, Problem Management, Capacity Management, Workplace type : On-site Working Incident Management Handle and resolve IT service incidents efficiently, ensuring minimal disruption to business operations. Problem Management Analyze recurring issues, identify root causes, and implement long-term solutions to enhance system reliability. Change Management Oversee IT service changes, ensuring proper documentation, risk assessment, and seamless implementation. Capacity Management Monitor and optimize IT infrastructure capacity to meet business demands and prevent performance bottlenecks. Service Improvement Continuously assess and enhance IT service processes to improve efficiency and customer satisfaction. ITIL Framework Compliance Adhere to ITIL best practices for service management, ensuring alignment with industry standards

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NTT DATA, Inc.

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Service Management ( IPC ) L2 Professional