Service Engineer Mobile Laptop

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Summary:

The iOS Service Technician is responsible for diagnosing, troubleshooting, and repairing iOS

devices, including iPhones, iPads, and other Apple products. This role requires technical

expertise, excellent problem-solving skills, and a commitment to providing exceptional

customer service.

Key Responsibilities:

1. Device Diagnosing and Troubleshooting:

• Analyse and diagnose hardware and software issues in iOS devices.

• Conduct thorough troubleshooting to identify root causes of problems.

2. Repair and Maintenance:

• Perform repairs on iOS devices, including screen replacements, battery

replacements, and other hardware repairs.

• Conduct software updates, installations, and configurations.

3. Quality Assurance:

• Ensure that all repairs meet quality standards and are conducted according to

company guidelines.

• Perform thorough testing of repaired devices to verify functionality.

4. Customer Interaction:

• Interact with customers to gather information about device issues and

provide clear explanations of repair options.

• Provide estimates for repair costs and turnaround times.

5. Inventory Management:

• Maintain accurate records of parts and inventory used for repairs.

• Order and restock necessary parts and supplies.

6. Documentation and Reporting:

• Document all repair activities, including detailed descriptions of issues,

actions taken, and parts used.

• Generate reports on repair activities and maintain records for future

reference.

7. Stay Updated on iOS Technology:

• Keep abreast of the latest iOS updates, features, and technical specifications.

• Continuously develop technical skills through training and self-study.

Qualifications:

• Qualification SSLC / PUC / ITI / Diploma / Any Graduation.

• Proven experience in repairing iOS devices (e.g., iPhones, iPads, Android).

• Proficiency in using specialized tools and equipment for repairs.

• Strong technical knowledge of iOS operating systems and applications.

• Excellent problem-solving and diagnostic skills.

• Customer-focused with strong communication and interpersonal skills.

• Detail-oriented and organized, with the ability to manage inventory

effectively.