Service Engineer - After Sales Support

Job Description

Company Description: We see ourselves as a bunch of crazy maniacs who refuse to understand "It Can Not Happen". People know us for building the most awesome e-bikes (electric bicycles) but, how we see it is "We believe we are changing the world, one e-bike at a time, and playing a part in bringing India to the Global map for EVs." The company aims to bring across top-quality eBikes which would currently cost way more in the Indian market at an affordable price utilizing its local sourcing and manufacturing capabilities. Let's talk numbers We are currently the market leader in India across the e-bike category and are just on the verge of announcing our series C. Having grown from a team of 5 to 150+ across the globe, from a small garage to offices across 15 countries and clocking in INR 300+ Cr revenue in first three years of operations. We have raised series B from global investors. We think this is a great start to our exciting journey. We think this is a great start to our exciting journey. Job Purpose: To provide technical service, maintenance, installation, and support for diagnosing the issues virtually, ensuring high customer satisfaction and maintaining TAT. Key Responsibilities: Install, commission, and E-Cycle equipment at customer sites. Troubleshoot mechanical, electrical, and control system issues. Respond promptly to customer service requests and resolve technical problems. Maintain detailed service records and prepare service reports. Coordinate with internal teams for spare parts, technical documentation, and issue escalation. Ensure adherence to safety standards during service operations. Qualifications & Skills: Diploma or Bachelor's degree in Mechanical / Electrical / Mechatronics Engineering. 2+ years of experience in a service or maintenance role (preferably in after sales service and support). Good understanding of mechanical systems, Electrical system, and basic Electronics. Familiarity with mechanical and electrical control systems is an advantage. Strong problem-solving skills and hands-on aptitude. Good communication skills and customer service orientation. Come, join us, help us transform the world, mobility and have a blast while doing it! Think you are the right fit? Feel free to apply!