Service Desk Team Lead

Ghrs Training

Key Responsibilities:

• Lead and mentor a team of service desk professionals, ensuring high performance and continuous improvement.
• Oversee daily service desk operations, manage ticket queues, and ensure timely resolution of issues.
• Provide expert support and guidance for

  Windows Troubleshooting

  ,

  Outlook configuration

  , and

  Microsoft Application Troubleshooting

  .
• Act as an escalation point for complex technical issues, ensuring effective problem-solving and customer satisfaction.
• Monitor team performance against key metrics and implement strategies to enhance service quality.
• Foster a collaborative and positive team environment within an

  International Voice Process

  setting.
• Conduct regular team meetings, performance reviews, and training sessions.

About You:

• You have

  4 years of experience as a Team Lead

  in a service desk environment.
• You possess strong skills in

  Service Desk operations

  , including incident management and problem resolution.
• You have hands-on expertise in

  Windows Troubleshooting

  ,

  Outlook configuration

  , and

  Microsoft Application Troubleshooting

  .
• You are highly proficient in an

  International Voice Process

  setting, with excellent communication and leadership abilities.
• You are customer-focused, with a proven ability to motivate and develop a team.