10 Customer Focused Jobs

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. Position is for HCM Workforce Management Functional Senior Technical Analyst with implementation/Support background in Oracle HCM Cloud Applications. As an Oracle HCM Cloud Workforce Management Functional specialist, you will be working both at offshore and onshore client engagements which involves Support/implementation of Oracle HCM Cloud modules Time and Labor, Absence Management, Workforce Scheduling and Employee Health and Safety. You will be interacting with the customer to understand their business processes and map them to HCM Cloud Modules. You will be expected to Design, develop solution and Support using Oracle HCM Cloud tools and technology to meet business requirement. Create comprehensive technical design document. Unit testing of the solution keeping end to end business flow in mind. Work as part of an existing team and communicate effectively with all the team member and business stakeholders. Education & Experience: BE, BTech, MCA or equivalent preferred. Other qualifications with adequate experience may be considered. 6+ years relevant working experience Functional/Technical Knowledge & Skills: At least 6+ years of Oracle Fusion HCM implementations or Support exposure with module-leading hands on Functional experience in following Workforce Management modules Exposure to HCM modules Core HR, Time and Labor, Absence Management, Workforce Scheduling and Employee Health and Safety. Should have good knowledge of Fast Formula, BI & OTBI Reports, Value Set, UDT and Personalization. Should have experience in workflow configuration using BPM. Strong technical knowledge in Oracle HCM Cloud security setup is desired. Should have experience in client-facing role and must have worked on Requirement Gathering, Product Workshop & Demo, CRP, UAT etc. Should have excellent communication, Project/stakeholder/team management skills and experience. Should have excellent documentation, presentation, customer handling, problem-solving, solution design skills, and experience. Exposure to personalization Strong customer focus, excellent problem-solving and analytical skills. Personal Attributes: Self-driven and result-oriented Strong problem-solving/analytical skills Strong customer support and relation skills Effective communication (verbal and written) Focus on relationships (internal and external) Strong willingness to learn new things and share them with others Influencing/negotiating Team player Customer focused Confident and decisive Values Expertise (maintaining professional expertise in own discipline) Enthusiasm Flexibility Organizational skills Values and enjoys coaching/knowledge transfer ability Values and enjoys teaching technical courses Note: Should be flexible to work in rotational shifts. Career Level - IC3+,

You have an excellent opportunity for the profile of System Support Engineer in Bandra BKC with a salary range of 3-4 LPA. As a System Support Engineer, you will be responsible for handling and addressing daily L1/L2 and technical support calls from client users. Your duties will include basic troubleshooting of the application, monitoring for performance-related issues, installing and configuring application updates, developing professional relationships with co-workers and clients, logging and updating issues in the support ticketing system, and addressing user tickets within the given SLA. To excel in this role, you should have the ability to understand the application and related business processes and user requirements. You must possess good working knowledge of IIS, SQL queries (SQL Server), Windows services, console applications, .Net application settings, configurations, operating systems, database operations with SQL Server, T-SQL, stored procedures, and Web APIs. Being customer-focused with good written and spoken English communication skills, a learning attitude, and flexibility to work on Sundays, holidays, and rotational shifts are essential for this position. Additionally, Arabic speaking skills will be considered an added advantage. If you are interested in learning more about this opportunity, please contact us at 7039030614 or email us at sbs.hraarti@gmail.com. Thank you.,

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. The role of Global Customer HUB (HUB) engineer is to receive incoming calls for assistance, manage service requests, monitor specific queues, provide assistance to customers, and perform translations in accordance with service standards and perform other administrative work. The HUB engineer will establish relationships with other departments within Oracle to resolve problems and transfer knowledge to both internal and external customers. Working hours will be determined by a shift pattern, Work shift might be adjusted if 24*7 support is required for business needs. The HUB engineer's responsibilities include but are not limited to the following: - Ensures that HUB tasks are handled during an active shift. - For engineers responsible for translations, provide verbal and/or written translations when a customer requires local language support. - Uses required systems to research/troubleshoot customer entitlement and My Oracle Support issues. - Uses SR quality guidelines when updating and managing SRs. - Monitors specific queues for unassigned, local language, route failures, and exception SRs, routing or assigning as necessary. - Responds quickly to customer requests for escalations by using the documented escalation process. - Encourages customers to use English versus local language for SR resolution. - Encourages customers to use the customer portal versus phone. - Contributes to continuous process improvement initiatives. - Reacts to system or process issues by contacting responsible technical contacts or reports problems to the Global Customer HUB manager. - Contributes to process and system development and knowledge management. Minimum requirements for the candidate: - Bachelor's degree or above. - Proficient with English. Any other language will be a plus. - At least one year of customer support experience, Call Center experience is preferred. - Attentive to details and accuracy. SKILLSET Essential: - Strong and confident communicator. - Excellent telephone manner. - Ability to write clear and concise email responses. - Customer-focused with excellent customer care skills. - Competent user of Microsoft Office applications. - Excellent problem-solving skills. - Good attention to detail. - Proactive attitude. In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real-time with follow-up for more complex matters.,

You have outstanding development skills with a proven track record of delivering exceptional solutions for product delivery and clients. Your strong organizational skills and keen attention to detail ensure that tasks are completed efficiently and accurately. Your excellent collaboration skills enable you to work effectively within diverse project teams, showing a genuine commitment to achieving team goals. You are proactive and take ownership of tasks, demonstrating a results-oriented approach and a can-do attitude to meet critical deadlines. You thrive in fast-paced and sometimes ambiguous work environments, adapting quickly to changing priorities. Your customer-focused mindset drives you to create outstanding outcomes for users and implementation partners. Having prior experience in financial system implementation or product development is a plus. Exposure to the banking or financial services sector is highly desirable. Familiarity with Billing, A/R, or Accounting systems and processes would be advantageous. Experience with ORMB or other OUAF products is highly desirable. Proficiency in OJet, OUAF UI tools, and JavaScript is essential for this role. Your experience in implementing Accessibility Standards and knowledge of browser specifics will be beneficial in this position.,

As a member of the Support organization, your main focus will be to provide post-sales support and solutions to Oracle's customer base while acting as an advocate for customer needs. Your responsibilities will include addressing post-sales non-technical customer inquiries through phone and electronic channels, as well as handling technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. Serving as a primary point of contact for customers, you will play a crucial role in building and maintaining strong customer relationships with Support. Additionally, you will offer guidance and support to internal Oracle employees in various customer situations and escalated issues. In the role of a Sr. Support Engineer, you will serve as the technical interface for customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) to resolve issues pertaining to the installation, recommended maintenance, and utilization of Oracle products. A comprehensive understanding of all Oracle products within your competencies is essential, along with in-depth knowledge of multiple products and platforms. You should possess significant experience across various platforms and be capable of executing assigned tasks with minimal supervision from management. In this position, you will frequently work independently to research and develop solutions to address customer issues effectively. Your primary job responsibilities as a Support Engineer will involve troubleshooting and resolving complex techno-functional problems on a daily basis. Key skills that you will utilize include a high level of techno-functional expertise, comprehensive knowledge of Oracle products, strong problem-solving abilities, and excellent customer interaction and service skills. The position available is for an HCM Workforce Management Functional Senior Technical Analyst with a background in supporting and implementing Oracle HCM Cloud Applications. As an Oracle HCM Cloud Workforce Management Functional specialist, you will engage in client engagements both offshore and onshore, focusing on supporting and implementing Oracle HCM Cloud modules such as Time and Labor, Absence Management, Workforce Scheduling, and Employee Health and Safety. Your role will involve interacting with customers to understand their business processes and align them with HCM Cloud Modules. You will be responsible for designing, developing solutions, and providing support using Oracle HCM Cloud tools and technology to meet business requirements. In addition to the technical aspects, you will be required to create comprehensive technical design documents and conduct unit testing of solutions while considering the end-to-end business flow. Collaboration within the existing team and effective communication with all team members and business stakeholders will be crucial aspects of your role. To qualify for this position, a preferred educational background includes a BE, BTech, MCA, or equivalent qualification. Candidates with other relevant qualifications and substantial experience will also be considered. A minimum of 6 years of relevant working experience is required for this role. For this position, you should have at least 6 years of experience in Oracle Fusion HCM implementations or support exposure, with hands-on functional expertise in Workforce Management modules. Exposure to HCM modules such as Core HR, Time and Labor, Absence Management, Workforce Scheduling, and Employee Health and Safety is necessary. Proficiency in areas like Fast Formula, BI & OTBI Reports, Value Set, UDT, Personalization, workflow configuration using BPM, and Oracle HCM Cloud security setup is desired. Experience in client-facing roles, including Requirement Gathering, Product Workshop & Demo, CRP, UAT, excellent communication, project/stakeholder/team management skills, documentation, presentation, customer handling, problem-solving, and solution design skills are essential. Personal attributes like being self-driven, result-oriented, a strong problem solver with analytical skills, effective communication skills, focus on relationships, willingness to learn, influencing/negotiating abilities, being a team player, customer-focused, confident, values expertise, enthusiastic, flexible, organizational skills, and enjoying coaching/knowledge transfer and teaching technical courses are highly valued. Flexibility to work in rotational shifts is required for this role, and the career level is designated as IC3 or higher. Oracle is a world leader in cloud solutions that utilizes cutting-edge technology to address current challenges. With a rich history of over 40 years, Oracle partners with industry leaders in various sectors and continues to thrive by operating with integrity. At Oracle, we believe that true innovation flourishes when everyone is empowered to contribute. We are dedicated to fostering an inclusive workforce that provides opportunities for all. Oracle careers offer global opportunities where work-life balance is prioritized. We provide competitive benefits based on parity and consistency, support our employees with flexible medical, life insurance, and retirement options, and encourage giving back to communities through volunteer programs. We are committed to including people with disabilities in all stages of the employment process. If you require accessibility assistance or accommodation due to a disability, please reach out to us at accommodation-request_mb@oracle.com or call +1 888 404 2494 in the United States.,

What youll do: Collaborate in office two days a week with team Produce code and graphics for web intake sites Evaluate project requests based on system requirements Analyze and upload customer data to support web reporting environments Review and upload text in multiple languages Manage multiple work tasks, prioritizing responsibilities, and executing against deliverables Provide technical support for Services teams Maintain individual Key Performance targets Follow instructions and establish guidelines assigned by your manager What youll need: 2+ years of experience in web development Basic JavaScript knowledge required, experience with JSON desirable Basic HTML, CSS, and web page layout skills Graphic design skills with a good eye for layout, color, and usability Familiarity with popular web browsers and principles of accessibility Basic understanding of database structures and functionality as they affect interface design The ability to interpret instructions from diverse sources The ability to manage multiple tasks simultaneously and work within fixed deadlines The ability to learn and assimilate new information quickly Proficiency in Microsoft Office Ability to drive results through your job competencies of product and industry knowledge (service), collaboration, and web programming and development Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust Our side of the deal: We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. The starting pay rate for this role is 1,000,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Pay progression based on your performance.

Branch Manager, Broking QuickTurtle is looking for a dynamic and experienced Branch Manager to lead our Broking operations. If you have comprehensive knowledge across broking products, sales, operations, and team leadership, with a strong focus on achieving business targets and fostering growth, we invite you to take charge of one of our key branches. Key Responsibilities Oversee all facets of branch operations , demonstrating strong knowledge in distribution, operations, customer service, human resources, administration, and sales. Utilize your expertise in Broking Products, Insurance, and Investment products like Mutual Funds, PMS (Portfolio Management Services), and AIF (Alternative Investment Funds) to drive comprehensive business growth. Develop robust forecasts, financial objectives, and strategic business plans for the branch. Consistently meet and exceed business goals and metrics . Manage the branch budget effectively and allocate funds appropriately to maximize profitability and efficiency. Provide branch personnel with continuous training, coaching, development, and motivation , fostering a high-performing and engaged team. Adhere to the highest ethical standards and ensure full compliance with all relevant regulations and applicable laws. Network strategically to enhance the presence and reputation of both the branch and QuickTurtle within the market. What We're Looking For Proven experience in managing a broking branch or a similar leadership role. Comprehensive knowledge of broking products, insurance, and investment products (MF, PMS, AIF). Strong understanding of modern management techniques and organizational skills. A results-driven and customer-focused approach. Excellent leadership, team development, and motivation skills. A commitment to high ethical standards and regulatory compliance.

The Key Accounts Manager (KAM) builds strong client relationships, ensures key account needs are met, and drives business growth through strategic management and cross-functional collaboration.

URGENT HIRING !!! location's : Canada , Australia , New Zealand ( Not In India ) Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc For more information call or whatsapp +91 9220850077 Key Responsibilities: 1. Customer Relationship Management Develop and nurture long-term relationships with existing and potential customers. Understand customer needs, preferences, and challenges to offer personalized solutions. Act as the primary point of contact for key clients. 2. Customer Support & Issue Resolution Address customer complaints, queries, and concerns in a timely manner. Collaborate with internal teams (sales, support, product) to resolve customer issues effectively. Ensure high levels of customer satisfaction and retention. 3. Sales & Business Growth Identify upselling and cross-selling opportunities to maximize customer value. Work closely with the sales team to drive customer acquisition and revenue growth. Conduct follow-ups on renewals, subscriptions, and contract negotiations. 4. Customer Engagement & Feedback Gather and analyze customer feedback to improve products/services. Organize customer surveys, feedback sessions, and loyalty programs. Develop and implement strategies to enhance the customer experience. 5. Reporting & CRM Tools Management Maintain and update customer records in CRM software (Salesforce, HubSpot, Zoho, etc.). Track and analyze customer behavior, trends, and satisfaction levels. Prepare weekly/monthly reports on customer interactions and improvements.

URGENT HIRING !!! location's : Canada , Australia , New Zealand ( Not In India ) Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc For more information call or whatsapp +91 9220850077 Key Responsibilities: 1. Customer Relationship Management Develop and nurture long-term relationships with existing and potential customers. Understand customer needs, preferences, and challenges to offer personalized solutions. Act as the primary point of contact for key clients. 2. Customer Support & Issue Resolution Address customer complaints, queries, and concerns in a timely manner. Collaborate with internal teams (sales, support, product) to resolve customer issues effectively. Ensure high levels of customer satisfaction and retention. 3. Sales & Business Growth Identify upselling and cross-selling opportunities to maximize customer value. Work closely with the sales team to drive customer acquisition and revenue growth. Conduct follow-ups on renewals, subscriptions, and contract negotiations. 4. Customer Engagement & Feedback Gather and analyze customer feedback to improve products/services. Organize customer surveys, feedback sessions, and loyalty programs. Develop and implement strategies to enhance the customer experience. 5. Reporting & CRM Tools Management Maintain and update customer records in CRM software (Salesforce, HubSpot, Zoho, etc.). Track and analyze customer behavior, trends, and satisfaction levels. Prepare weekly/monthly reports on customer interactions and improvements.