Service desk

Job Description

Must-Have Need to have good communication skill in English without slang influence. Respond to incoming requests via phone, chat, or ticketing system. Diagnose and resolve technical issues related to hardware, software, and network. Escalate complex issues to appropriate IT teams as needed. Document all interactions and solutions in the ticketing system. Maintain knowledge base articles and user documentation. Assist in the onboarding of new employees with IT equipment setup. Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction Good-to-Have Ability to work in 24X7 shift model. Excellent English written and verbal communication skills. Ability to interact with multiple stakeholders. Ability to take decisions in a hostile environment. Exp Range: 4 TO 6 Location: Chennai Interview Type: Weekday Virtual Drive Date: 27-Jun-2025 Day: Friday