1547 Service Desk Jobs - Page 6

Requirements: Excellent communications skills (verbal and written) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins Please share your updated profile to process further. Please feel free to reach me directly on my official email : Sachin.Narayankar@wipro.com

Tehnical Support INTERNATIONAL Voice Process Skill-DNS,DHCP,Active Directory,Troubleshooting,O365 1Yr+ Exp inTehnical Support (International Voice Process) PKG Upto-8.4 LPA Loc-Gurgaon NP- Imm Joiner Rashi- 9027310680 or rashibimaginators@gmail.com Required Candidate profile Required Skills- International Voice Process,Technical Support,Service Desk,O-365,Active Directory,Troubleshooting,Technical Helpdesk,DNS,DHCP,APIPA,DORA,Outlook Configuration,IP Address,Ticketing

We are looking for dynamic, self-motivated individuals in Business Development function with good understanding of End User Services, particularly with Service Desk business including business models, pricing models, bidding strategy, solutions strategy etc. The ideal candidate will have experience in designing vertical/Horizontal based solutions with an excellent track record of advanced client relationship skills, strong focus on new business/pre-sales and client solutions. He / She will also be responsible for successful design, development and presentation of new transformation led solutions that aligns with our Next Gen Service Desk, as well as fill in the communication gap between technical and non-technical experts involved in Pursuits. Primary goal will be to provide effective and success-oriented Pre-Sales support with the objective of delivering best-in-class proposals within the company guidelines. Also, actively participate in budget performance, capability development and market surveys & benchmarking initiatives. Responsibilities Design effective and success-oriented RFP/ RFI solution documentation with the objective of delivering winning proposals within the company guidelines for quality and timelines. To ensure conceptualization and development of best-in-class sales collaterals, to position the company in the best way possible and increase traction in the marketplace. To ensure collection and percolation of updated knowledge and information. Manage all task associated with initiating, planning, scheduling, executing and controlling customer workshops and meetings. He / She will also be required to undertake individual consultancy assignments, analysing customer requirements, gathering and analysing data. Required Skills: Graduate with Engineering / MCA / MBA of relevant experience in transformation led solutions for End User Services, particularly with Service Desk. Accredited in ITIL and / or Six sigma. Good understanding of IT Operations including business models, pricing models, bidding strategy, solutions strategy, etc. Experience in end-to-end management of large and complex bids in a dynamic environment. Proven expertise in stakeholder management across medium to top level executives. Ability to withstand pressures and deliver highly creative outputs using out-of-the-box thinking. Excellent communication skills, the ability to present logically and clearly. The tasks require a strong attention to detail and ability to work under tight deadlines. In touch with latest technology developments & Industry best practices, adapting and applying new and appropriate ideas.

We are looking for dynamic, self-motivated individuals in Business Development function with good understanding of End User Services, particularly with Service Desk business including business models, pricing models, bidding strategy, solutions strategy etc. The ideal candidate will have experience in designing vertical/Horizontal based solutions with an excellent track record of advanced client relationship skills, strong focus on new business/pre-sales and client solutions. He / She will also be responsible for successful design, development and presentation of new transformation led solutions that aligns with our Next Gen Service Desk, as well as fill in the communication gap between technical and non-technical experts involved in Pursuits. Primary goal will be to provide effective and success-oriented Pre-Sales support with the objective of delivering best-in-class proposals within the company guidelines. Also, actively participate in budget performance, capability development and market surveys & benchmarking initiatives. Responsibilities Design effective and success-oriented RFP/ RFI solution documentation with the objective of delivering winning proposals within the company guidelines for quality and timelines. To ensure conceptualization and development of best-in-class sales collaterals, to position the company in the best way possible and increase traction in the marketplace. To ensure collection and percolation of updated knowledge and information. Manage all task associated with initiating, planning, scheduling, executing and controlling customer workshops and meetings. He / She will also be required to undertake individual consultancy assignments, analysing customer requirements, gathering and analysing data. Required Skills: Graduate with Engineering / MCA / MBA of relevant experience in transformation led solutions for End User Services, particularly with Service Desk. Accredited in ITIL and / or Six sigma. Good understanding of IT Operations including business models, pricing models, bidding strategy, solutions strategy, etc. Experience in end-to-end management of large and complex bids in a dynamic environment. Proven expertise in stakeholder management across medium to top level executives. Ability to withstand pressures and deliver highly creative outputs using out-of-the-box thinking. Excellent communication skills, the ability to present logically and clearly. The tasks require a strong attention to detail and ability to work under tight deadlines. In touch with latest technology developments & Industry best practices, adapting and applying new and appropriate ideas.

In our always-on world, it is essential to have a genuine connection with the work you do. CommScope, due to continuous growth, is seeking an Analyst, IT Service Desk to join the team based at our site in Hyderabad. As an Analyst, IT Help Desk, you will provide first-level technical support through chat, phone, email, and remote assistance for workstation hardware, software, mobile devices, network connectivity, and audio/video conferencing systems. Your responsibilities will include account administration, software installation, routine IT tasks, resolving basic technical issues, and escalating complex problems to upper-tier support or the IT Service Desk Supervisor. Your role will involve delivering 24x7x365 IT support, working in rotating shifts, diagnosing and troubleshooting hardware, software, network, and application-related issues, managing user accounts, permissions, and access control, and leveraging ITIL best practices for smooth incident and request management. You will utilize Service Desk tools such as ServiceNow, Cisco Finesse, and Bomgar for ticketing and resolution tracking, document service requests and resolutions in the ticketing system, support critical incidents, automation initiatives, and process improvements, assist with onboarding new users, training, and Service Desk knowledge management, participate in problem management, audits, reporting, and quality control efforts, and ensure customer satisfaction through effective communication and problem-solving. Required Qualifications for Consideration: - Bachelors Degree, preferably with 3+ years of experience in IT support or help desk environments. - Experience in IT troubleshooting (hardware, software, networking, mobile devices). - Familiarity with Service Desk and ticketing systems (e.g., ServiceNow, Bomgar). - Strong communication skills, critical thinking, and customer-focused problem-solving. - Understanding of Windows OS, Active Directory, endpoint management, and workstation support tools. - ITIL Foundation certification (preferred) and experience following ITIL best practices. - Ability to work independently and collaboratively in a global IT support team. - Flexible shift rotations to maintain 24x7x365 service coverage. You Will Excite Us If You Have: - Hands-on IT support experience, ticketing tool experience, Strong Analytical & Reporting Skills, and excellent communication. After applying, learn how to prepare for the next steps in the hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/ locale=en_US. CommScope is dedicated to delivering connectivity that empowers how we live, work, and learn. Our employees drive communications technology boundaries to enable groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for all. With expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be prepared for tomorrow's needs. If you are looking to grow your career alongside forward-thinking, hardworking, and caring individuals who strive to create what's next, come connect to your future at CommScope. CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you require an accommodation for the application or interview process, please contact us at talentacquisition@commscope.com.,

Job Summary We are seeking a skilled SPE-Store&Enterprise Helpdesk professional with 1 to 3 years of experience to join our dynamic team. The ideal candidate will have expertise in Unified Service Desk and a strong understanding of POS Software & Hardware. This hybrid role requires excellent English communication skills and involves rotational shifts. Join us to contribute to enhancing customer service and operational efficiency. Responsibilities Provide technical support for Unified Service Desk to ensure seamless operations. Troubleshoot and resolve issues related to POS Software & Hardware efficiently. Collaborate with team members to enhance service desk processes and customer satisfaction. Monitor system performance and proactively address potential issues. Document and maintain accurate records of support requests and resolutions. Assist in the implementation of new service desk tools and technologies. Communicate effectively with stakeholders to understand and address their needs. Ensure compliance with company policies and procedures in all support activities. Participate in training sessions to stay updated with the latest technologies and best practices. Contribute to the development of knowledge base articles for common issues. Support the team in achieving service level agreements and performance targets. Engage in continuous improvement initiatives to enhance service delivery. Adapt to rotational shifts to provide 24/7 support coverage. Qualifications Possess strong technical skills in Unified Service Desk with hands-on experience. Demonstrate knowledge of POS Software & Hardware enhancing troubleshooting capabilities. Exhibit excellent communication skills in English both written and spoken. Show ability to work effectively in a hybrid work model. Display problem-solving skills and attention to detail. Have experience in a customer service or helpdesk environment. Be adaptable to rotational shifts and flexible work hours. Certifications Required ITIL Foundation Certification or equivalent in service management.

Hiring for US based Multinational Company (MNC) We are looking for a skilled and customer-focused Service Desk Engineer to join our IT support team. The successful candidate will provide first and second-line technical support to internal users and external clients, ensuring timely resolution of IT issues and excellent customer service. Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network-related issues on desktops, laptops, mobile devices, and other IT systems. Escalate complex issues to appropriate teams or vendors as necessary, following escalation procedures. Monitor and respond to service desk tickets within agreed SLAs. Install, configure, and maintain IT hardware and software, including operating systems and business applications. Create and update documentation, user guides, and FAQs to assist users and improve knowledge sharing. Set up new user accounts, email configurations, and access permissions in line with security policies. Participate in IT projects, deployments, and upgrades as needed. Maintain asset inventory and ensure accurate record-keeping of hardware and software licenses. Provide excellent customer service and follow up with users to ensure complete issue resolution. Proficiency in Windows and macOS operating systems. Working knowledge of Office 365, Active Directory, and remote desktop tools. Familiarity with basic networking concepts (TCP/IP, DNS, DHCP). Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk, Freshservice).

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 2- 4 years of experience in IT Service Desk to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details. Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email: Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- JD: Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines. Record all End user transactions in Remedy ticketing tool. Responsible for maintaining SLA/KPIs for self. Responsible for providing quality deliverables and enhancing customer satisfaction Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User) Contribution to knowledge management by updating/creating the knowledge articles Adherence to security and compliance requirements Adherence to communication etiquettes Quality Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs Contribute to and participate proactively in knowledge sharing sessions Contribute to continuous service improvement plans (CSI) Analyst under Batch Process Monitoring Should Monitoring all the in-scope process/jobs. Notifying in case of any challenges in the process. Preparing handover of Batch Process Monitoring report at and sharing it with the next shift members, at the end of each shift. Notify the lead immediately in case of complaints and escalations Participate on daily basis and discuss technical/Process updates. Acts as Incident Analyst/Service Request Analyst and responsible for the Day to day operation of the Incident Management/Service Request management process. Organization: Participate in all organizational events and knowledge sharing forums Adherence to Organizational policies and processes (including Cognizant’s security policies, Learning Plan, timelines etc.)

Supports, maintains, and troubleshoots the network computer and telecommunication systems, related peripheral devices and local area networks. Analyzes and solves complex problems of network. Required Candidate profile Remains up-to-date with the latest network computer systems, operating systems, innovations and industry best practices.

Role: Team Lead - International Technical Support(voice) Exp: Min 4 years (1year as a TL) Skills: Service Desk, Technical support, Team leading, int voice exp(mandate) Location: Bangalore 24/7 US Shifts Contact: divyam@genesishrs.com | 8905344933

Technical Support Executive||Virtual Interview 1 Yrs in international Technical support SAL Max 8.4(30% hike on last Package) Gurgaon NP- 0-25 days Troubleshooting, ticketing, service now, service desk, DNS, DHCP, APIPA, DORA, active directory Required Candidate profile Drop Profiles sakshitiwari.img@gmail.com 8448387768

DAZN Group is looking for Team Lead Service Desk to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

KGiS is Hiring L1 IT Helpdesk Support (Hindi & English Voice Process) Location: Coimbatore Shift: Rotational Notice Period: Immediate / 15 Days Experience: 1 - 2 Years Position: L1 IT Helpdesk Support – Hindi & English Role Overview: We are looking for dynamic L1 Support professionals with excellent communication skills in Hindi and English to provide technical assistance to users and resolve basic IT issues. Key Responsibilities: Act as the first point of contact for end users for IT issues via calls and tickets Resolve or escalate incidents related to hardware, software, and network Provide support in Hindi and English (verbal communication) Accurately log, track, and update support tickets Guide users through step-by-step troubleshooting Maintain SLA timelines and ensure customer satisfaction Requirements: Strong verbal communication in Hindi and English Good knowledge of basic IT troubleshooting (OS, printers, Outlook, network issues) Experience with ticketing tools (e.g., ServiceNow, Remedy) is a plus Familiarity with MS Office and remote support tools Customer-centric and patient approach Perks & Benefits: Cab facility One free meal Shift allowance To Apply: Contact: Roshan R – +91 99942 63810 Email: roshan.r@kgis.co

Technical Support Specialist Min 1 Year of Exp Into International Voice Any Graduate CTC- upto 4LPA + Allowances 5 Days working 2 days off (WFO) Both side Cab Shift- US Interview - Virtual Contact HR Riyanshi 952101763

About GSPANN GSPANN is a global IT services and consultancy provider headquartered in Milpitas, California (U.S.A.). With five global delivery centers across the globe, GSPANN provides digital solutions that support the customer buying journeys of B2B and B2C brands worldwide. With a strong focus on innovation and client satisfaction, GSPANN delivers cutting-edge solutions that drive business success and operational excellence. GSPANN helps retail, finance, manufacturing, and high-technology brands deliver competitive customer experiences and increased revenues through our solution delivery, technologies, practices, and operations for each client. For more information, visit www.gspann.com Job Position: Delivery Manager (SD) Experience: 18 + Years Location: Gurugram (5 day's working from Office) Availability: Who can join Immediately to 3 week (max) only Must have Skills: Service Delivery, Stakeholder Management, SLA, Governance, Reporting, Service Desk Job Summary: We are seeking an experienced and dynamic Delivery Manager - Service Desk to lead and manage our IT Service Desk operations. The ideal candidate will be responsible for ensuring high-quality service delivery, managing service desk teams, optimizing support processes, and driving continuous improvement to meet business and customer expectations. Role & responsibilities Service Desk Operations Management: Oversee day-to-day operations of the IT Service Desk, ensuring timely and effective resolution of incidents and service requests. Monitor performance metrics (SLAs, KPIs) and ensure compliance with service standards. Team Leadership: Lead, mentor, and develop service desk staff to maintain high levels of performance and customer satisfaction. Conduct regular team meetings, performance reviews, and training sessions. Stakeholder Engagement: Act as the primary point of contact for service delivery issues and escalations. Collaborate with internal departments and external vendors to ensure seamless service integration. Process Improvement: Identify opportunities for process optimization and automation. Implement ITIL best practices and contribute to continual service improvement initiatives. Reporting & Documentation: Prepare and present regular reports on service desk performance, trends, and improvement plans. Maintain accurate documentation of procedures, policies, and service desk knowledge base. Preferred candidate profile Bachelors degree in Computer Science, Information Technology, or related field. 15+ years of experience in IT service management, with at least 3 years in a leadership role. Strong understanding of ITIL framework; ITIL certification preferred. Proven experience in managing service desk teams and delivering high-quality IT support. Excellent communication, leadership, and problem-solving skills. Experience with service management tools.

Role - Team lead | Technical Support | Service Desk Female Candidates Preferred Skills - Technical Exp - Min 4 Yrs Loc - Bangalore WFO | Both ways cabs Not - Immediate to 30 days only 9116324602 | teena.ghrs@gmail.com

Looking for immediate joiners, Senior Technical Advisor/International Voice, Pune & Gurugram (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : Upto 8.4 LPA Interested, please call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

To provide world-class service to all small business customers in a customer-centric environment Candidates should have Good Knowledge of troubleshooting, maintenance, configuration, backup, server admin. Required Candidate profile Good knowledge in the Installation of Hardware & Software Work on Client Servers like Windows, Linux, UNIX.Cab Facility,Good communication skills candidates need to apply.

Hiring for Technical Voice support Must have min 2y exp after graduation skills - Active Directory, O365, ServiceNow CTC - Upto 6LPA Grads only WFO | US Shifts Location- pune Immediate joiners only contact - 8529546798 (Divisha)

As a Support Engineer, you will be responsible for resolving incidents and service requests within the agreed Service Level Agreements (SLAs). You will work closely with internal teams, customers, and vendors to ensure timely issue resolution and effective service delivery. You will follow ITIL best practices, adhere to organizational processes, and participate in proactive initiatives to improve service quality. Key Responsibilities: Incident & Service Request Management: Resolve L1 incidents and service requests within agreed SLAs. Understand priority and severity of issues based on ITIL practices and customer agreements. Analyze repetitive s to identify high-ticket-generating Configuration Items (CIs). Follow runbook troubleshooting steps and contribute to runbook updates for continuous improvement. Ticket Management & Escalation: Escalate unresolved tickets within the organization or to customer peers as per SLA guidelines. Understand the Operational Level Agreement (OLA) between delivery layers (L1, L2, L3) and route tickets accordingly. Ensure timely follow-up on tickets, managing ticket backlogs and ensuring resolutions within agreed timelines. Ensure effective communication with respective teams and customers, based on defined processes. Collaboration & Stakeholder Management: Collaborate with different delivery towers to resolve tickets within SLA. Document and share learnings for self-reference and knowledge sharing. Participate in team and organizational-wide initiatives to improve service delivery. Lead customer and vendor calls, organize meetings with stakeholders, and actively contribute to Root Cause Analysis (RCA) meetings. Software Installation & Configuration: Install and configure software, tools, and patches as required to ensure the smooth running of customer environments. Process Adherence: Follow and adhere to organizational and customer-defined processes. Consult with mentors or senior team members when in doubt or when process clarification is needed. Abide by company policies, business conduct standards, and best practices. Training & Development: Complete all mandatory training requirements on time, as defined by the organization and customer. Provide on-the-job training and mentorship for new team members. Set personal performance goals and actively seek continuous feedback from peers and managers. Performance Management: Regularly update FAST Goals in NorthStar and track progress. Set goals for mentees and provide constructive feedback for their development. Assist new team members in understanding customer environments and expectations. Required Skills and Knowledge: Technical Skills: Understanding of customer infrastructure and the ability to correlate system failures. Ability to use ITIL practices for incident and service request management. Familiarity with common troubleshooting steps and runbook usage. Communication Skills: Strong communication skills to lead customer/vendor calls, meetings, and collaborate effectively with cross-functional teams. Collaboration & Stakeholder Management: Ability to work across multiple teams, driving timely resolutions and sharing knowledge. Problem Solving: Analytical mindset with the ability to resolve incidents and provide solutions within SLA. Customer Focus: Strong focus on meeting customer needs and delivering high-quality service. Desired Qualifications: Basic understanding of ITIL practices and frameworks. Prior experience in L1 or similar technical support roles. Familiarity with ticketing tools and service management platforms. Additional Requirements: Ability to adapt to a fast-paced work environment and meet deadlines. Willingness to participate in continuous learning and skill development. Required Skills Service Desk, Active directory, ITIL

Role:- International Technical Support (voice) Exp- Min 2 Years in international technical voice process Skills: Service Desk, Active Directory, Troubleshooting, Tech support Location: Pune 24/7 US Shifts Contact: divyam@genesishrs.com | 8905344933

Job Title: Service Desk Team Lead Technology Tower: Service Desk Tower Description The Service Desk Team Lead leads a team of Service Desk Agents. He / She should maintain Accurate recording and tracking of customer requests. Adherence to SLAs on team level. Performance of the team. Desired Candidate Profile: Key Skills Required: IT Service Desk experience 3-5yrs Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc) Understanding of Windows 7 & 10 operating system Assisting with configuring/troubleshooting of Software and Hardware Experience working with ServiceNow to log, track, close tickets Experience in resolving IT issues via phone/email/chat Excellent telephone etiquettes and customer service Excellent troubleshooting skills Knowledge of Microsoft based operating systems with emphasis on Windows X Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) , Mobile & Tablets) Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint. Basic understanding of PC hardware set-up and configuration. Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed. Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts Willingness to work in 9 x 5 support environment including working on Weekends and Holidays. Excellent time management skills and ability to work under pressure Continuous commitment to professional development Key Accountabilities: Monitors open tickets for service level breaches Identifies potentially major problems Uses established procedures, guidelines, and standards Responds to changing business needs by recommending new ways to handle new issues Monitors the direction of appropriate incident tracking processes to be followed by team Reports Incidents and SRs. Reports will be generated from various tools available within the infrastructure Conducts leave and resource management for each queue Handles escalated calls Implements SIP and CIP Conducts quality audits, coaches, and mentors the team members Prepares Materials for: Escalation calls thrice a week, Low CSAT calls twice a week, Help File calls, Incident Management calls, and First Call Fix exception calls Attends the monthly quality meeting and Service Now Remedy Resolver Group Team Leads Language Requirement (Read, Write, Speak) & Proficiency: Proficient in Mandarin and English (Read + Write + Speak)

We're hiring a Level 2 IT Desktop Engineer (ManageEngine focus) to manage endpoints, resolve Tier 2 issues, ensure security compliance & support users remotely in the AU timezone. Strong Windows, AD, patching & communication skills needed.

Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices. Escalate unresolved issues to appropriate support teams and follow up to ensure resolution. Log all incidents and service requests accurately in the ITSM/ticketing system (e.g., ServiceNow, Jira, BMC Remedy). Provide support for Microsoft Office Suite, Windows OS, VPN, remote access tools, and basic network troubleshooting. Assist with user account management (Active Directory, Exchange, Office 365). Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries Support onboarding and offboarding processes including device setup and access provisioning. Maintain knowledge base articles and documentation for common issues and solutions. Adhere to SLAs and ensure timely resolution of tickets. Configuring iPad/iPhones/Android for the users to enable them check emails and be connected on the go. Basic knowledge of Networking, Virtualization, Outlook, Windows & Mac OS, Web Based and Installable applications Key Responsibilities: Provide 24x7 support for end users via phone, chat, and email , focusing on retail IT operations. Troubleshoot and resolve issues related to Point of Sale (POS) systems, iOS devices , Windows OS , Office 365 , Active Directory , and basic networking . Handle Incidents, Service Requests, Changes, and Problems in accordance with ITIL methodologies . Work in a shift-based rotation (including nights, weekends, and holidays) to support business-critical systems around the clock.

Domain - International Technical Support Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Up to 4 LPA Work From Office 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Contact - Divyanshi(8905115503)