Service Desk Hiring

Job Title: Service Desk Recruiter Department: Human Resources / Talent Acquisition Location: Hyderabad, Manikonda Job Summary: We are seeking a motivated and experienced Service Desk Recruiter to join our Talent Acquisition team. The ideal candidate will be responsible for sourcing, screening, and hiring qualified candidates for Service Desk and IT support roles. You will collaborate with hiring managers to understand job requirements, manage the full recruitment cycle, and ensure a seamless candidate experience. Key Responsibilities: Manage end-to-end recruitment for Service Desk positions, including Tier 1, Tier 2, and technical support roles. Work closely with hiring managers to identify staffing needs and define job requirements. Source candidates through various channels including job boards, social media, employee referrals, and professional networks. Screen resumes, conduct initial interviews, and assess candidate qualifications. Coordinate technical assessments and schedule interviews with hiring teams. Ensure a positive candidate experience through timely communication and feedback. Maintain and update applicant tracking systems (ATS) and recruitment databases. Collaborate with HR and onboarding teams to facilitate smooth transitions for new hires. Monitor and report recruitment metrics (e.g., time-to-fill, cost-per-hire, source of hire). Stay updated on industry trends, job market conditions, and sourcing strategies. Qualifications: Bachelors degree in Human Resources, Business Administration, or a related field (preferred). perm hiring experience is mandatory Should have worked in MNC Corporate recruitment experience 4+ years of recruiting experience, preferably in IT or technical support roles. Strong understanding of Service Desk functions, IT support structures, and technical skill requirements. Familiarity with ATS platforms and recruitment tools (e.g., LinkedIn Recruiter, Indeed, etc.). Excellent communication, interpersonal, and organizational skills. Ability to manage multiple requisitions and priorities in a fast-paced environment. High attention to detail and commitment to candidate quality and experience.