Artificial Intelligence Developer

Job Description

Role & responsibilities Chat BOT/Digital Assistant Product Owner Job Description 1. Chat BOT/ Digital Assistant Experience – 5+ years of experience in Watson chatbot/AI-ML a. Expert proficiency in IBM Watson and IBM Discovery services (Mandatory) b. Experience in analyzing requirements to design Digital Assistant solutions by defining goals and conversational flows/dialogues is a must. c. Expert in configuring Watson Assistant with Integrated journeys, handling API’s with external systems. d. Must have experience in understanding the data models of Intents, Utterances and Integration journeys with external HR systems to interact and also ticketing tools such as Remedy and webchat tools such as IPSoft Amelia, Genesys etc. e. Experience in understanding Orchestration layer and configuration of API calls. f. Experience in debugging technics while configuring Assistant and discovery. g. Experience in designing global conversational flow and depending on local needs, manage their localization technical solutioning perspective including integrated journeys with HR Master system. h. Experience in definition, implementation and management of content ingestion solutions including the processes to improve content quality across all Vodafone markets (Global and local HR policies, FAQs, Articles etc) i. Experience in developing virtual assistant in 15+ different languages in local geographies using Watson/Google translation service. j. Keep current and Leverage latest Chat BOT/Digital Assistant features to improve conversational quality, and user experience. k. Must understand SAFE Agile and Agile Methodologies and have experience in understanding Jira tool. 2. Soft Skills a. Must have excellent communication skills to work with a large team and across geographies. b. Ability to engage with customers at all level to identify their needs and gather new requirements c. Strong interpersonal skills, emotional intelligence and cultural awareness required for working in a multi- country, multi-cultural environments d. Attention to detail, Agile, Design and Critical Thinking e. Must have excellent interpretation and articulation skill set to interpret the requirements and articulate to the team. 3. Education / Certifications a. BE or MBA equivalent from reputed institutions b. Certification in IBM Watson Assistant and IBM Watson Discovery would be a great plus. c. Basic understanding of Angular Node JS programming language and Custom Web UI features would be plus Preferred candidate profile Notice period : Immediate to 30 days