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Ara Resources Private Limited logo

Service Desk Analyst- Japanese Language

2 - 7 years

0 Lacs

bangalore gurugram

Posted:1 day ago| Platform: Shine logo

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Skills Required

service desk voice support itil japanese language

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company:

The Role:

Key Responsibilities:

  • Expected to perform independently and become an SME.
  • Required active participation/contribution in team discussions.
  • Contribute in providing solutions to work-related problems.
  • Provide Japanese language support to clients.
  • Deliver service desk voice support efficiently.
  • Maintain client satisfaction through effective communication.
  • Troubleshoot technical issues promptly.
  • Document and escalate complex problems for resolution.

Skills Required:

  • Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support.
  • Strong understanding of IT service desk operations.
  • Experience in incident management and ticketing systems.
  • Knowledge of ITIL framework for service delivery.

Qualifications & Experience:

  • A 15 years full-time education is required.
  • The candidate should have a minimum of 2 years of experience in Service Desk Management.

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