Service Delivery Operations Associate Manager

Skill required:

Procure to Pay - Master Data Management (MDM)

Designation:

Service Delivery Operations Associate Manager

Qualifications:

Any Graduation

Years of Experience:

10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

As a PIM Supervisor, you need manage medium-large sized teams and/or work efforts for a client within Accenture. Responsibilities will encompass providing comprehensive support, ensuring seamless integration, and delivering efficient maintenance services for product information management software. By leveraging your expertise, you will be expected to input product specification based on current process in connecting with vendors and internal constituents. The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals. Creating new solutions, leveraging and, where needed, adapting existing methods and procedures. Understand client priorities and problems & help translate actions for the team. Maintain client relationships interface through regular connects and emails. Some of the key tasks includes:

• Manage & perform day-to-day tasks related to Item creation and maintenance requests
• Collaborate with project managers and stakeholders to gather and understand product profiles
• Manage project documentation and ensure compliance with project standards and methodologies
• Preparation of daily and month end reports
• Communicating with the client over the calls Knowledge/Skills/Abilities:
• Excellent customer service skills
• Proficiency in Microsoft Office Suite, especially Excel
• Strong communication and interpersonal skills
• Ability to work independently and as a part of a team
• Adaptability and flexibility
• Commerce or accounting background (a plus)
• Basic research and analytical skills
• Time management and prioritization skills to meet deadlines
• Ability to work under pressure and meet deadlines
• Adaptable to learn new processes, concepts, and skills. What are we looking for List of characteristics that generally lead to resources being successful as a PIM Coordinator. This is not all encompassing or limited, just the ones that have been successful previously.
• Customer Service mindset
• Experience in e-commerce operations
• Email Management
• Time Management
• Desire and Focus
• Team Player attitude
• Research minded
• Adaptability
• Analytical Added Advantage - Recommended: - Experience in buying, merchandising, inventory management and order management - Experience in FMCG, Home and personal care - Worked with B2C Retail hypermarkets (Tesco, Reliance, Shopper Stop, Metro, Nature Basket, Tata Cliq and D Mart Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems
• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor or team leads
• Generally interacts with peers and/or management levels at a client and/or within Accenture
• The person should require minimal guidance when determining methods and procedures on new assignments
• Decisions often impact the team in which they reside and occasionally impact other teams
• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts
• Working Conditions: Night Shifts working for US hours flexible for all time zones Overtime and On-Call may be required Client holidays are observed instead of India or local holidays