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Lenovo
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Service Delivery Manager South- MBG India

Service Delivery Manager South- MBG India

Lenovo

10 - 14 years

0 Lacs

chennai tamil nadu

Posted:6 days ago| Platform: Shine logo

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Skills Required

service delivery management after sales support hardware maintenance project management analytical skills communication skills mobile phone technologies collaboration skills market competition intelligence

Work Mode

On-site

Job Type

Full Time

Job Description

As a Service Delivery Manager at Lenovo, you will play a crucial role in bridging the goals and expectations of the organization with the service partners and service team. Your primary responsibilities will include driving performance, establishing and optimizing networks, reducing costs, minimizing escalations, and enhancing customer experience, including supporting the sales team. Your extensive knowledge of mobile phone technologies, products, systems, and procedures pertaining to services will be key in driving down RA (Return Authorization) rates and improving product quality. You will serve as the single point of contact for service issues, ensuring timely resolution and implementing improvement plans to reduce service costs and establish new processes when necessary. Collaboration will be a cornerstone of your role as you work closely with Quality, Sales, Parts, and Regional Technical Support teams to deliver solutions, monitor service activities, and track performance against service level KPIs. To excel in this position, you should hold a degree in IT or a related discipline, accompanied by a minimum of 10 years of experience. Specifically, you should have eight to ten years of experience in service delivery management in customer-facing roles, with a strong background in after-sales support and hardware maintenance. A solid understanding of mobile products and technologies, along with proven vendor management skills, is essential. Your proficiency in project management, data analysis, communication, and collaboration will be instrumental in driving success in this role. Additionally, your field experience in after-sales support, coupled with market competition intelligence, will contribute to your effectiveness as a Service Delivery Manager at Lenovo.,

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Service Delivery Manager South- MBG India