Senior Vice President, Service Delivery General Management Manager

BNY

12 - 15 years

37 - 45 Lacs

Pune Chennai

Posted:1 day ago| Platform:

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Skills Required

Service delivery Client satisfaction Operational risk Bloomberg Finance Vice President General management delivery operations Talent management Financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provides oversight and sets priorities for multiple teams responsible for delivering high-quality services to internal and/or external clients.
Partners with various groups to define and implement process improvements and controls.
Hands-on experience in managing operational risk events and associated resolution plans.
Provides guidance on work and manages the performance of multiple teams, setting area priorities.
Designs metrics customized to respective clients and monitors work output to ensure client satisfaction.
Presents analysis and recommendations to clients pertaining to service delivery improvements.
Oversees allocation of resources across multiple teams and processes.
Assists clients in addressing complex service delivery questions.
Partners with internal teams to monitor and implement changes in service delivery operations.
Recruits, directs, motivates, and develops staff, maximizing their individual contribution and professional growth.
Manages multiple teams of service delivery professionals and support staff.
Responsible for the achievement of multiple team goals and objectives, talent management, and supervision of team members.

To be successful in this role, we are seeking the following:

bachelors degree in a business discipline or the equivalent combination of education and experience is required.
12 plus years of total work experience in core operations and 5-6 years of management experience preferred.
Knowledge of service delivery operations and management is preferred

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