Posted:1 month ago|
Platform:
Work from Office
Full Time
The Service Delivery team is looking for a Senior Technical Program Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Role Technical Program Managers at Mastercard collaborate to define the how and when of our strategic delivery goals. This role plays a pivotal role in driving complex, cross-functional projects and maintain alignment of our goals to organizational objectives. The responsibility of this teammate is to ensure technical solutions are delivered on time and meet the desired outcomes. We are seeking a Delivery Technical Program Manager to drive progress, manage complex projects, and ensure optimal delivery. This role requires a strategic thinker who excels in decision-making, problem decomposition, and effective communication, while maintaining a strong grasp of business context and technical details. Key Responsibilities: Accelerate project progress by making crisp, timely decisions and clearing blockers. Navigate difficult situations to find viable paths forward and decompose problems into manageable units from ideation to execution. Organize work for optimal delivery, negotiating priorities, facilitating progress, and raising issues to management as needed. Maintain TPM artifacts, track SDLC milestones, and manage dependency target dates actively. Secure shared understanding and buy-in for solutions, clearly describing their impact on Mastercard and its customers. Use communication as a preventive control, ensuring meetings are effective, consensus is built, and decisions are we'll-documented. Optimize approaches, demonstrate improvements using data, and drive continuous improvements through retrospectives, staff meetings, and status updates. Proficiently manage scrum delivery, understand business context, customer use cases, and the functionality, architecture, and dependencies of involved systems. Represent team services to stakeholders and external partners, bringing developers or SMEs to meetings as necessary. Actively manage dependencies, influence vendors and partners, and ensure alignment with program goals. Deliver independently while occasionally seeking direction from peers and managers. All About You Proven experience in technical program management, with a strong ability to make timely decisions and manage complex projects. Proficiency in scrum delivery and a track record of optimizing processes and demonstrating improvements with data. Deep understanding of business context, customer use cases, system functionality, and industry technologies. Excellent communication skills with the ability to lead effective meetings, build consensus, and clearly articulate decisions. Experience in managing dependencies, influencing external partners, and representing team services to stakeholders. Join us to lead critical programs, drive impactful solutions, and ensure the successful delivery of complex projects across our organization.
Mastercard
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