Senior Support Analyst (Logistics)

Medline is America's largest national manufacturer and distributor of healthcare supplies and services, with a vast array of over 550,000 medical products, including medical-surgical items and a prominent textile line. The company boasts 20 manufacturing sites across North America, over 25 joint ventures worldwide, 45 distribution centers in North America, and 50 globally, having achieved a sales figure of $20.1+ billion last year. Medline's recognition includes ranking #16 in Forbes 2021 list of America's largest private companies and #9 among the world's largest medical device companies by MDO based on 2019 revenues. Medline Industries India Pvt. Ltd. provides offshore business support services to Medline Industries Inc. and its global associate companies, focusing on Information Technology, Finance, and Business Processes Management. Established in 2010 in Pune, India, the company now comprises a dedicated team of over 1400+ associates who support Medline's healthcare vision across the USA, Europe, and other international regions. Join Medline for direct, full-time employment in a large, stable, rapidly growing, and profitable company that has weathered recent downturns and recessions effectively. Enjoy a competitive compensation and benefits package, ample opportunities for individual growth, and a work culture rooted in openness, ethics, and accountability. **Required Skills:** - Possess 7-10 years of experience at L1, L2, and L3 levels supporting ERP systems like SAP or Oracle Apps, particularly in SCM, Logistics, Warehouse management domains. - Demonstrate a strong grasp of Functional, Process, and Data flow for the supported systems. - Proficient in Data collation and root cause analysis of support issues, utilizing tools like SQL Developer and Putty. - Proven track record of quick learning and meeting deliverables within SLA. - Excellent verbal and written communication skills in English. - High learning agility to adapt to new business processes and systems. - Strong analytical skills and experience in writing SQL queries for support activities. - Flexibility to work in rotational shifts without night shifts. **Desired Skills:** - Understanding of warehouse management domain. - Experience with established WMS products like Red Prairie, Manhattan, SAP EWM. - Team management expertise. **L II Responsibilities:** - Provide L1, L2, and L3 software and hardware support for Medline's logistics systems including Warehouse Management, Transportation Management, Labor Management, and G2P systems. - Diagnose and resolve issues using documented procedures and checklists, adhering to service level agreements and team guidelines. - Offer technical advice, guidance, and informal training to users on hardware and applications. - Document reported issues, investigate recurring problems, and develop solutions. - Escalate higher tier problems, ensuring thorough research and comparison against the knowledge database. - Utilize knowledge and call tracking databases to enhance problem resolution consistency. - Work on all weekdays as per Support Roster, with a total of 45 working hours per week.,