Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
Sprinklr
>
Senior Services Ops Analyst

Senior Services Ops Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Sprinklr

2 - 5 years

4 - 7 Lacs

Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

Analytical Consulting Resource allocation Strategic planning Resource management Continuous improvement Forecasting Operations Analytics SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Job Title: Services Operations Analyst

Location: Remote

Job Summary:

We are seeking a highly motivated and detail-oriented Services Operations Analyst to support the Professional Services organization at Sprinklr. This individual will serve as a trusted advisor to the Delivery Leadership team, contributing to strategic planning, business process optimization, and data-driven decision-making. The role plays a critical part in enhancing service delivery efficiency, resource planning, and revenue forecasting through insightful analysis and reporting.

Key Responsibilities:

Operational Analytics: Analyze key performance indicators (KPIs) to evaluate the effectiveness of service delivery and identify improvement opportunities.

Revenue Forecasting: Support accurate revenue recognition and forecasting models in collaboration with Finance and Delivery teams.

Resource Management: Monitor and optimize resource allocation, utilization rates, and project staffing.

Process Optimization: Identify gaps in current workflows and recommend scalable process improvements to enhance operational efficiency.

Reporting & Dashboards: Create and maintain detailed operational reports, dashboards, and executive summaries to support business reviews and strategic planning.

Cross-functional Collaboration: Partner with Finance, Sales, HR, and Delivery teams to align operational activities with organizational goals.

Project Support: Assist in the execution and monitoring of key initiatives and programs within the Professional Services organization.

Qualifications:

Bachelors degree in business , Finance, Operations, or a related field; MBA or advanced degree is a plus.

2-5 years of experience in operations analysis, preferably within professional services, SaaS, or consulting environments.

Strong analytical and quantitative skills with proficiency in Excel, SQL, and data visualization tools (e.g., Tableau, Power BI).

Familiarity with professional services tools and platforms (e.g., PSA tools like Mavenlink, FinancialForce, or OpenAir) is a plus.

Exceptional attention to detail and organizational skills.

Ability to communicate complex data insights clearly and effectively to non-technical stakeholders.

Self-starter with the ability to thrive in a fast-paced and dynamic environment.

Why You ll Love Sprinklr:

A chance to work with a high-impact, fast-growing global company.

Work on strategic projects that influence real business outcomes.

Join a team that values innovation, collaboration, and continuous improvement.

Opportunities for growth and professional development.

Why Youll Love Sprinklr:
Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

More Jobs at Sprinklr

Manager Compensation Systems

Bengaluru

5 - 9 yrs

INR 15 - 20 Lacs

Managed Services Consultant

Gurgaon, Haryana, India

5 - 8 yrs

Salary: Not disclosed

Senior Implementation Consultant

Gurugram

5 - 10 yrs

INR 11 - 16 Lacs

Lead Technical Success Manager

Mumbai, Nagpur, Thane, Nashik, Pune, Aurangabad

6 - 11 yrs

INR 8 - 13 Lacs

Principal Solutions Consultant

Mumbai, Nagpur, Thane, Nashik, Pune, Aurangabad

4 - 9 yrs

INR 6 - 11 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Sprinklr

Software Development

New York NY

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Services Ops Analyst