Senior ServiceNow Developer

• Design, develop, and maintain ServiceNow applications and workflows to enhance our Developer Experience platform
• Architect and implement innovative solutions to streamline Developer Experience processes and eliminate manual work
• Create and optimize ServiceNow integrations with existing tools and systems in our software delivery pipeline
• Conduct vulnerability assessments and implement security enhancements within the ServiceNow environment
• Perform root cause analysis on incidents, providing detailed documentation and actionable insights to development teams
• Develop and maintain comprehensive technical documentation for all custom ServiceNow implementations
• Proactively identify system inefficiencies and implement solutions to prevent recurring issues
• Collaborate with stakeholders across Engineering, Operations, Security, and Product teams to align ServiceNow capabilities with business requirements
• Be a mentor for colleagues and help promote knowledge-sharing

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry.
• Bachelors degree in Computer Science, Information Technology, or related field
• 5+ years on ServiceNow Development experince
• Strong proficiency in backend development using JavaScript
• Working knowledge of RESTful APIs, web services, and integration methodologies
• Experience with agile development methodologies and tools
• Strong problem-solving skills with the ability to adapt quickly to changing technical requirements
• Excellent communication skills with ability to translate technical concepts to non-technical stakeholders

Preferred Qualifications

• Proven ServiceNow platform development expertise
• ServiceNow Certified System Administrator certification mandatory
• ServiceNow Certified Application Development certification is mandatory and Implementation Specialist certification is preferred
• Experience implementing and maintaining ServiceNow integrations with DevOps tools (Jenkins, GitHub, Jira)
• Proven track record of analyzing operational data to identify trends and implement process improvements
• Experience with additional programming languages such as Python
• Demonstrated experience implementing DevOps practices, CI/CD pipelines, and release management workflows