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Senior Production Support Engineer (PL/SQL)

7 - 10 years

7 - 17 Lacs

Bengaluru

Posted:2 days ago| Platform: Naukri logo

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Skills Required

12C Oracle Database Plsql Development 19C Linux Unix Query Optimization MTTR Aws Cloud Servicenow Debugging Triggers Perl Ci/Cd Performance Tuning Unix Administration Oracle 11G Monitoring Tools RCA Stored Procedures Azure Cloud Ruby Scripting ITIL Process Python

Work Mode

Hybrid

Job Type

Full Time

Job Description

Are you the kind who thrives under pressure, enjoys digging deep into database issues, and believes in getting it done right, not just fast?

Senior Production Support Engineer

the guardian of uptime

Responsibilities:

  • Take ownership of

    production incidents

    , identify root causes, and restore services fast
  • Perform in-depth

    PL/SQL troubleshooting

    and resolve database-related bugs, performance issues, and inconsistencies
  • Respond promptly to system alerts, monitor logs, and handle escalations
  • Provide

    24/7 on-call support

    on a rotating schedule
  • Study system documentation and application flows to provide proactive support
  • Collaborate with internal tech teams and external vendors to resolve issues quickly and effectively
  • Actively contribute to

    reducing MTTR

    (Mean Time To Restoration) and improving service reliability
  • Guide junior engineers and support resources; be a technical SME for designated apps
  • Participate in

    root cause analysis

    , documenting findings and lessons learned
  • Suggest and implement process improvements, automation, and optimizations
  • Maintain database and server health, track performance, and ensure space management
  • Participate in project planning meetings and advocate production-readiness
  • Perform regular maintenance tasks and uphold data integrity

Requirements:

  • Bachelor’s degree in

    Computer Science

    ,

    IT

    , or related field

  • 7–10 years

    of experience in

    PL/SQL development/support

  • Strong knowledge of

    Oracle databases

    , stored procedures, packages, and query tuning
  • Experience in

    production support

    ,

    incident handling

    , and

    performance optimization

  • Minimum

    5+ years

    working in

    Linux environments

  • Good command over

    shell scripting

    , with added bonus if you know Python, Perl, or Ruby
  • Ability to perform log analysis and lead

    service restoration efforts

  • Effective communicator who can handle pressure and lead during outages

Nice-to-Haves:

  • Knowledge of

    Oracle 19c

    ,

    data warehousing

    , or ETL flows
  • Familiarity with

    cloud platforms

    (AWS/OCI)
  • Exposure to

    ITIL processes

    or tools like

    ServiceNow

    , Jira
  • Understanding of CI/CD and DevOps principles
  • Experience working with monitoring tools (e.g., Grafana, Nagios, Prometheus)

Why Join Us?

  • Flexible hybrid work setup
  • Competitive CTC as per current market trends
  • Work with mission-critical systems that truly impact businesses
  • Learn, grow, and be part of a collaborative engineering culture
  • Leadership that backs innovation and ownership

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Conduent
Conduent

IT Services and IT Consulting

Florham Park New Jersey

10001 Employees

704 Jobs

    Key People

  • Cheryl Campbell

    Chief Operating Officer

  • Claudia S. C. A. H. Cortes

    Chief Financial Officer

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