Senior Product Manager

Position: Senior Product Manager

Location: Bangalore

Department: Product

About us :

Established in 2015, ClickPost is Asias largest Logistics intelligence platform, working with companies such as Walmart, Nykaa, Meesho, Adidas etc to help them improve post purchase customer experience. We have been profitable for past 5 years, are backed by some of the biggest investors around and are growing 2x year on year.We are one of the rare startups working at cutting edge technology, with enormous scales and a brand name that is well respected in Indian Saas and e-commerce world. Our tenets of transparency, learning, ownership and velocity have ensured a culture where multiple ex startup founders are part of the team making it a fun and learning filled place to work at.

About the Role:

We re looking for a passionate and hands on Product Manager to build and launch new offerings in the e commerce enablement space. You ll own the end to end product lifecycle from ideation and user research to launch, iteration, and scale while working closely with engineering, design, and data teams. This role demands a mix of deep customer focus, sharp prioritization, and a strong understanding of AI Tools, SaaS platforms, and e commerce ecosystems. If you re excited to shape product strategy, solve complex customer problems, and drive impactful outcomes, this role is for you.

What You ll Do:

Bring in Innovation

• Launch new product lines and drive the execution of new initiatives and roadmaps in the e commerce/marketplace enablement space.
• Create use cases, user stories, and detailed requirements for new products and features.
• Build competitive expertise to aid in outbound positioning and internal prioritization.

Scale Existing Products

• Manage the complete product lifecycle from ideation, to launch, and beyond.
• Drive feature adoption and measure impact post launch.
• Conduct customer interviews and build insights for new feature releases.
• Identify opportunities for cross sell, upsell, and customizability.

Prioritize and Lead Development

• Take calls on customization requests from enterprise customers.
• Regularly collaborate with customer facing teams to shape new product ideas and user requirements.
• Identify opportunities for customization requests to evolve into core features.

Stakeholder Management

• Partner with engineering, design, and documentation teams to deliver a seamless user experience.
• Act as the bridge between technical and business teams.
• Lead the squad through planning, execution, and review across the project lifecycle.
• Maintain strong team culture and ensure accountability for deliverables and timelines.
• Hire, mentor, and share learnings to raise the overall team bar.

What We re Looking For:

• 6+ years of hands on product experience, with a track record of launching and managing successful products.
• Experience working with enterprise/B2B SaaS platforms taking at least one product from concept to market is a plus.
• Strong understanding of AI platforms/tools (e.g., ChatGPT, Claude, Perplexity) and experience collaborating with data science teams to define AI/ML requirements.
• Strong ability to collaborate with data science teams can define requirements for AI/ML models, review model performance, and iterate quickly.
• Excellent strategic thinking and prioritization skills able to balance long term roadmap planning with short term wins.
• Strong organizational abilities with experience in prioritization, risk identification, and mitigation.
• Technical knowledge of UI design, APIs, mobile and web app architecture, and SaaS platforms.
• Deep understanding of e commerce ecosystems, conversion funnels, and agile ways of working.
• Comfortable with ambiguity, adept at first principles thinking, and translating broad ideas into actionable plans.

Why ClickPost

We re a Series A-funded company powering logistics for top e-commerce giants. With over 100 million shipments processed monthly, we re scaling fast and building world-class AI products in India for the world.

We offer:

• Competitive compensation + performance bonuses
• Health insurance for you and your family
• Hybrid work flexibility
• Generous paid time off
• Learning budget for professional growth
• A collaborative, inclusive, and high-ownership culture