Senior - PAS MTO (Mobile Talent Operate)

Position -  Mobility Consultant, GDS PAS, Mobile Talent Operate

• Graduate/post-graduate in communications/ service management/CRM/business administration with a specialization in Mobility / HR preferred. Global Mobility Specialist certification 

Experience

• Total 3-12+ years of experience in managing client relationships, working experience within an international mobility / relocation provider/ business travel role and/or similar field such as HR business partner would be an advantage. Experience serving in a managed service set up will be an advantage as well

The People Advisory Services (PAS) mobility business is focused on helping clients manage the complex compliance, reporting and risks inherent in deploying a globally mobile workforce. EY provides services to a wide range of multinational companies globally. 

EYs Managed Service offering is a true one-stop-shop for mobility program administration covering end-to-end mobility lifecycle management for a clients mobile workforce on various types of moves: permanent, long-term, short-term, commuter and similar variations.

Job purpose/opportunity

The mobility consultant will be the principal point of contact for our clients' HR Business Partners and mobile employees across the lifecycle of an international traveller (short and long term) including during their pre-departure, relocation, at-post and end of assignment journey, coordinating and managing mobility services with EY teams and various third party providers like relocation, health, destination services. S/he is the first point of contact for all stakeholders both internal and external regarding operational aspects related to the Global Mobility Case lifecycle management.

This role will focus on operational excellence as well as demonstrating the breadth of mobility managed service offering.

Your Key Responsibilities

• Have a good understanding of the client’s mobility program, process, technology and policy
• Orchestrate and manage multi service and multi-vendor ecosystems.
• Take accountability for providing mobile employee’s a seamless end-to-end experience across all mobility services ensuring KPIs/SLAs are met in an efficient and cost-effective manner
• Have a commercial mindset to ensure delivery in accordance with the agreed contractual scope and financial budgets and proactive identification of potential scope drifts /out of scope 
• Perform Case Management, coordinate all client and vendor requests in a timely manner  
• Support mobile employees as well as advise mobility specialist on questions relating to the case as needed
• Take ownership for problem solving and resolution of escalations, from the mobile employee, client, vendors/ external service providers and the EY network. 
• Lead smooth delivery of  outcomes through status, issues, risk tracking and reporting
• Maintain assignment-relevant employee data and master data in the system
• Contribute as an effective Engagement team member and take accountability for deliverables
• Manage Customer relationship regardless of corporate client or individual client
• Deliver and ensure that work is consistently conducted by designated resources, methodology, processes, standards and technology tools  
• Build rapport with both the client/vendor/mobile employee and wider engagement team to ensure global integration and teaming with different service offerings
• Create long-term value by providing exceptional client service  
• Coordination of the day-to-day operations for assigned portfolio of engagements, including knowledge and understanding of the engagement financials, awareness of, and delivery of services in line with, contractual KPIs
• Strive for continuous process optimization and leverage technology solutions to an optimum to enable a future-focused approach to Global Mobility  
• Ensure up-to-date knowledge of key market trends and potential risk
• Identifying issues or challenges and proactively escalating them to management
• Focus on cost effectiveness for both the client and your functional and engagement teams  

Skills and Attributes for Success

• Client-focused
• High service mentality
• Independent and operationally reliable
• Ability to multi-task and deliver accurately to tight deadlines
• Ability to adopt a team approach and build rapport with both the client and the engagement team
• Ability to collect and interpret information
• A willingness to share knowledge and experience with others in a learning environment
• Strong attention to detail
• Articulate and professional communication style
• Numerate and IT literate 
• Intercultural communication and persuasion skills would be an advantage
• Very good knowledge of English, other language skills would be an advantage  
• A full understanding of the mobility lifecycle and scope specifically relating to clients
• The ability to create and implement process improvements and promote best practice
• The ability to apply comprehensive knowledge of client specific policies to deliver advice to the corporate client and mobile employee population
• An understanding of relocation issues and the services provided for under client policy
• An ability to provide clear and concise written and verbal global mobility technical advice
• Understanding of trends in global mobility and of assignment policies, with the ability to provide insight to clients
• Awareness of EY services and understanding of how these could be beneficial to their clients
• An understanding of the importance of quality and Risk Management within EY
• Ability to work across various industries, cultures and time zones

  Role & responsibilities

Preferred candidate profile