Senior or Manager - Project Management, Data Center, IT budget

About Us:

Celebrating two decades of industry leadership since our inception in 2000, [24]7.ai has redefined customer experience excellence in the BPO sector. Our integration of AI, human insight, and deep expertise crafts tailored customer interactions that stand out and enable our employees to cater to our clients sophisticated customer experiences.

We provide great scope for career growth. As a globally renowned brand present across 15 strategic locations, including the US, Philippines, Guatemala, Colombia, and India, we provide exposure to diverse cultures and high-performing teams.

Guided by our core values of Respect, Teamwork, Ownership, Results, and Transparency, we cultivate an environment that is diverse, collaborative, and accountable. So, you get to work for a Great Place to Work – in all aspects, including the Top 50 Workplaces for Women and Top 50 Workplaces in the BPO sector by the GPTW. We are also certified by PCI DSS, SOC 1, SOC 2+, and ISO 27001.

Job Summary:

IT Infrastructure Project Management, overseeing the Data Center and handling IT Infrastructure Budgeting part

In this role, the Senior Manager will collaborate closely with business leadership teams to provide strategic insights and in-depth technical expertise, ensuring that IT operations are aligned with the company's broader goals. This position will also drive cost optimization efforts, implement best practices for infrastructure management, and ensure the smooth delivery of IT services across the organization.

Job Responsibilities:

IT Infrastructure – Project Management (Must have)

• Document activities that are a part of a Project Implementation.
• Develop and maintain project plans while executing tasks on time and within budget.
• Assess status of ongoing project in terms of schedule and report
• As a member of the Project Management Team, collaborate with other team members and departments to deliver tasks and goals in line with the overall project deliverables.
• Maintain clear process documentation per defined PMI Methodology and strive for continuous improvement of processes and efficiency.
• Timely issue escalation and follow up until closure that may adversely influence projects.
• Timely completion of project related tasks
• Work closely with project team and stakeholders while remaining the Point of Contact for various key tasks through the Project Implementation cycles.
• Change control and risk management
• Issues management foresee the issues, report and follow up until closure - much before they become severe
• Foresee any potential risks, discuss and propose the mitigation

Data Center Operations (Must have)

The Senior Manager will be responsible for overseeing the day-to-day operations of the company’s data centers, ensuring that they support the business’s IT infrastructure needs efficiently and effectively.

• Lead and oversee the strategic planning and execution of data center infrastructure, ensuring alignment with business objectives.
• Develop and implement plans for future data center expansion, upgrades, and capacity management.
• Ensure that all data center activities comply with industry standards, legal, and security requirements.

IT Budget Management

• Develop, manage, and track the IT department's annual budget, ensuring alignment with organizational goals.
• Monitor both Capital Expenditures (Capex) and Operational Expenditures (Opex) related to IT assets, infrastructure, and technology.
• Create detailed financial reports and conduct financial forecasting to support budget planning and decision-making.
  

Asset Lifecycle Management

• Oversee the lifecycle of all IT assets, including acquisition, deployment, tracking, maintenance, decommissioning, and disposal.
• Develop and enforce standardized procedures for tracking company assets and conducting regular audits to ensure data accuracy.
• Ensure compliance with software licenses and hardware warranties and ensure assets are in line with vendor contracts.

Procurement and Cost Optimization: (Good to have)

• Assist in the development of procurement strategies to optimize technology spend and negotiate favorable contracts with vendors.
• Identify opportunities to reduce costs through effective asset management, including the implementation of asset disposition strategies such as recycling, auctions, or reselling obsolete equipment.
• Evaluate and recommend improvements in asset procurement, maintenance, and disposal processes.

Endpoint Management (Good to Have)

The Senior Manager will be responsible for overseeing the management, security, and lifecycle of all endpoint devices, ensuring their optimal performance and alignment with company policies.

• Develop and implement an endpoint management strategy that aligns with organizational goals and supports business operations.
• Oversee the lifecycle of all endpoint devices (e.g., laptops, desktops, mobile devices), ensuring effective deployment, management, and security.
• Lead efforts to maintain endpoint security, ensuring compliance with internal and external regulations (e.g., PCI, SOC2, ISO27001, etc.).
• Oversee the installation and management of endpoint protection software (antivirus, firewalls, encryption, etc.).
• Implement processes for responding to endpoint-related security incidents, ensuring quick remediation.

Minimum requirements (Education Qualification & Work Experience):

• Education Qualification:

  Bachelor’s in any specialization

• Experience:

  Minimum of 15+ years of experience.

Why [24]7.ai?

Join a rapidly growing team where innovation meets opportunity! At [24]7.ai, you will get to work in a dynamic, diverse and inclusive environment, contribute meaningfully, and grow alongside industry leaders. We offer competitive salaries, inspirational organizational culture, continuous learning, and a chance to make a real impact both internally and externally for the communities around us through our commitment to CSR and environment.

If you're ready to take the next step in your career, apply now or tag someone who’d be a great fit!