Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Roles and Responsibilities Manage a team of customer service representatives to deliver exceptional inbound voice processing services. Oversee project handling, including AHT management, attrition reduction strategies, and team performance monitoring. Develop and implement effective training programs to improve communication skills among team members. Ensure compliance with quality standards and industry regulations in the BPO domain. Desired Candidate Profile 6-10 years of experience in Inbound Customer Service or similar roles. Strong background in BPO Customer Service, Voice Process, Domestic Voice Process, Project Handling, Team Handling, Escalations, Attrition Management. Excellent customer service skills with ability to handle complex queries and resolve conflicts effectively. MAIN HIGHLIGHTS : 1. Graduation Mandatory 2. Age Limit : 37 3. Should be from BPO Customer services background & worked in some projects 4. Should have Inbound voice process team handling Experience 5. Shift Timing : Male - 7:00 am to 12:30 am +(night shifts) Any 9.5 hours Female - 7:00 am to 8:30 pm (Any 9.5 hours) 6. Week-Off : 5 Days working 2 Rotational Off 7. Salary : Upto 10 LPA CONTACT : MAIL ID : simran.maal@ext.icicilombard.com Meet : SIMRAN KAUR MAAL
ICICI Lombard
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