Senior Manager - UX Design

As a CX Designer, you will utilize your Customer Experience design skills to create engaging digital experiences for customers across various company assets such as the website and customer service portal. Your primary focus will be on delivering human-centered design solutions that enhance customer journeys, address pain points, and ultimately provide a superior digital experience. Your responsibilities will include translating business requirements into innovative UI/UX solutions, developing end-to-end customer journey maps, and applying customer-centered design principles throughout the design process. Utilizing digital experience analytics platforms like Contentsquare, Smartlook, and Glassbox, you will analyze and map consumer behavior on digital assets to optimize the overall customer experience. Proficiency in design tools such as Sketch, Figma, Zeplin, Invision, and Adobe XD is essential for this role. You will be tasked with creating customer journey maps based on user behavior analysis, customer segments, and personas, as well as conducting usability testing using tools like UsabilityHub and UserZoom to refine UI/UX concepts effectively. In addition, you will be responsible for achieving key performance indicators related to error reduction, journey completion rates, and Net Promoter Score (NPS). Collaborating with cross-functional teams, you will have the opportunity to influence customer roadmaps and contribute to the delivery of best-in-class digital experiences. Furthermore, your role will involve building a partner ecosystem to support the company's CX objectives and staying abreast of customer experience trends and market landscape to implement the latest UI/UX practices. By ideating and developing interactive prototypes, you will define micro interactions and animations to enhance the overall user experience. Overall, this role offers a dynamic opportunity to drive customer-centric design solutions and shape the digital experiences that align with the company's objectives and customer needs.,