The cleaned title from the string Senior Manager - UX Design is Senior Manager - UX Design . Crescita Business Solutions

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As a Customer Experience (CX) Designer, you will be responsible for creating engaging and customer-focused digital experiences across various company assets such as websites and customer service portals. Your primary goal will be to design human-centered customer journeys, identify pain points, and develop solutions that enhance the overall digital customer experience. Your key responsibilities will include translating business requirements into compelling UI/UX solutions, developing end-to-end customer journey maps based on customer-centered design principles, and analyzing consumer behavior using digital experience analytics platforms like Contentsquare, Smartlook, and Glassbox. Proficiency in design tools such as Sketch, Figma, Zeplin, Invision, and Adobe XD is essential for this role. You will be expected to create customer journey maps by analyzing user behavior, customer segments, and personas. Additionally, conducting usability testing using tools like UsabilityHub and UserZoom to evaluate and refine UI/UX concepts will be a crucial part of your role. You will be accountable for delivering key performance indicators (KPIs) related to error reduction, journey completion rates, and Net Promoter Scores (NPS). Collaborating with cross-functional teams to influence customer roadmaps and establishing a partner ecosystem to achieve CX objectives will be integral to your success. Keeping abreast of customer experience trends and market insights to implement customer-centric UI/UX practices will be part of your ongoing responsibilities. Furthermore, you will need to ideate and develop a library of interactive prototypes to define micro interactions and animations for an immersive user experience.,

Posted 1 day ago

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