Senior Manager - Transformation Lead

The Senior Manager will lead initiatives in Transformation, Process excellence, and delivery excellence within Service delivery thats operational in hybrid mode and includes BPS + IT operations, for Client(s) in the Financial services / Capital markets sector.

This role entails Identify, Lead, Manage, Mentor &/or execute Process improvements, Technology-enabled project initiatives with an objective of reducing cost and increasing efficiency / productivity for this BPS + IT Ops delivery engagement.

Roles & Responsibilities:

• Identify, Lead & execute projects that harness one or many solution levers like Process re-engineering, Technology-enabled intervention, Automation etc. focusing on Improving efficiency, realizing Productivity benefits, per SOW / Contractual commitments
• Process review, analysis, transformation within the financial services construct
• Drive continuous improvement initiatives across BPS + IT operations delivery teams
• Implement Best practices for IT operations to enhance efficiency and effectiveness, across the SDLC lifecycle
• Develop and manage relevant metrics and KPIs to measure Delivery excellence with an analytical mindset for measuring the complex, unknowns etc. of processes
• Collaborate with Global cross-functional, virtual teams to identify and successfully deliver Continuous improvement, Automation initiatives
• Effectively project manage a portfolio of Improvement / Transformation & Change initiatives across various work streams
• Report on progress and keep Org. Leadership, client stakeholders etc. closely appraised of progress and delivery
• Support, Drive and improve a Delivery team-wide process innovation program that can drive the identification and delivery of operational improvements, especially automation
• Stay abreast to the latest tools and technologies and the upcoming trends, as relevant to Ops delivery
• Drive & foster a culture of continuous process improvement and collaboration within the team
• Engage with global, cross-functional stakeholders (Client & Org. internal) including Leadership stakeholders, to understand business requirements/asks and align relevant Continuous / Process improvement strategies.

Preferred candidate profile

• Minimum 15 years of relevant industry experience
• Proven experience in Continuous improvement/Process Excellence role, preferably within IT operations of a Banking, Fin. Services institution
• Robust understanding of Process excellence frameworks and methodologies like Lean, Six sigma, Lean IT, Business process re-engineering etc.
• Possess strong understanding of various SDLC methodologies including but not limited to Agile, Scrum, Waterfall, DevOps etc. & Best practices employed within the overall SDLC lifecycle
• Learning agility is a must, with commitment to understand the Business domain, Tech landscape and ability to devise, implement effective solutions, best practices etc. for achieving expected outcomes
• Relevant certification and Practical knowledge in Process improvement / Innovation approaches (e.g. Six Sigma, Lean, Design thinking etc.).
• Excellent analytical and problem-solving skills. Must possess a Solution-oriented & Transformation mindset

Perks and benefits

GLIP & Mediclaim