Senior Manager- OTC

Main Accountabilities

• Oversee end-to-end service delivery of OTC functions including:
• Credit & Compliance
• Cash Application
• Order Management
• Billing
• Collections
• Dispute Management
• Period-End Closing & Reporting
• Drive transformation, standardization, and automation of OTC processes.
• Ensure SOX, IGAAP, and Local GAAP audit readiness and 100% compliance.
• Collaborate with internal stakeholders to resolve operational issues affecting KPIs.
• Lead Six Sigma or process improvement projects to drive efficiency.
• Conduct monthly governance reviews to address challenges and action plans.
• Manage people development, talent retention, and capability building.
• Identify and execute on digital transformation and automation initiatives.
• Ensure achievement and improvement of critical business KPIs.
• Lead the implementation of RPA & automation projects for process optimization.

Knowledge and Skills

Behavioral Competencies

• Strategic decision-making aligned with global business goals.
• Strong networking, influence, and stakeholder collaboration.
• Data-driven approach to identify opportunities and inspire action.
• Proactive change leadership and communication effectiveness.

Technical Competencies

• Expertise in OTC process across all touchpoints.
• Strong SAP knowledge (environment and modules relevant to OTC).
• Audit compliance (SOX, USGAAP, IGAAP).
• Project management and service delivery capabilities.
• Familiarity with automation tools, digital transformation, and BIZ Impact projects.

Education & Experience

• Educational Qualification: MBA / M.Com / CA (Regular/full-time from a recognized institution)
• Experience: 1214+ years in OTC service delivery management
• Preferably in Shared Services environments
• Experience in FMCG / Commodity sectors a plus
• Strong MS Office proficiency (Excel, PowerPoint, Word, Outlook)
• People leadership, result orientation, and ability to manage teams and transformation
• Lean Six Sigma Green/Black Belt certification preferred