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Senior Executive

Senior Executive

Cloudkeeper

1 - 3 years

9 - 10 Lacs

Noida

Posted:5 hours ago| Platform:

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Skills Required

Ticketing Usage Relationship building Consulting Billing Cloud Customer service Cost Analytics Senior Customer Service Executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assist in customer onboarding, understanding customer objectives, and explain offering.
Conduct platform demos to showcase key features and value propositions
Handle customer queries related to the platform and billing issues.
Preparing RI s and Savings Plan recommendations, cost anomaly reports, and monthly cost analysis reports.
Support in generating and maintaining custom reports for customers using pre-defined templates or guided logic (e.g., by business unit, account, usage type).
Log, track, and manage tickets in the ticketing system, ensuring proper documentation and traceability of support activities.
Raise and track AWS support cases under guidance.
Work on internal documentation and process notes.

Must-have Qualifications, Skills & Experience

Technical background i.e. BE/B.tech/MBA (IT)
0-3 years of experience in customer service/facing roles.
Excellent communication, presentation, and relationship-building skills.
Ability to multitask and manage time effectively.
Detail-oriented and proactive in following up with customers.
Strong problem-solving skills with a proactive and customer-first mindset.

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About CloudKeeper

CloudKeeper is a cloud cost optimization partner that combines the power of group buying & commitments management, expert cloud consulting & support, and an enhanced visibility & analytics platform to reduce cloud cost & help businesses maximize the value from the cloud.

A certified AWS Premier Partner and Google Cloud Partner, CloudKeeper has helped 400+ global companies save an average of 20% on their cloud bills, modernize their cloud set-up and maximize value all while maintaining flexibility and avoiding any long-term commitments or cost.

CloudKeeper hived off from TO THE NEW, digital technology services company with 2500+ employees and an 8-time GPTW winner.

Years in Business

Speak with our advisors to learn how you can take control of your Cloud Cost

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Cloudkeeper

Cloud Computing

San Francisco

50-200 Employees

12 Jobs

Key People

Jane Doe

CEO
John Smith

CTO

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Senior Executive