Senior Consultant | Oracle CX Sales

Key Responsibilities:

• Oracle CX Sales Implementation:

  Lead the end-to-end implementation of

  Oracle CX Sales Cloud

  , including requirements gathering, solution design, configuration, customization, testing, and go-live support.

• Business Requirements Analysis:

  Engage with business stakeholders to understand their sales processes, objectives, and pain points. Translate these requirements into Oracle CX Sales solutions that optimize sales operations.

• Customization & Configuration:

  Customize and configure

  Oracle Sales Cloud

  to meet the specific needs of clients, ensuring alignment with business goals and industry best practices.

• Integration:

  Work closely with other Oracle CX modules (e.g.,

  Oracle Service Cloud

  ,

  Oracle Marketing Cloud

  ) and third-party applications to integrate the sales solution seamlessly across the enterprise ecosystem.

• Process Optimization:

  Identify opportunities for streamlining sales processes, improving user adoption, and enhancing the overall customer experience through Oracle CX Sales capabilities.

• Change Management & Training:

  Provide training to client teams on the new Oracle CX Sales platform and processes. Assist in change management activities to ensure smooth transitions and high user adoption.

• User Support:

  Offer ongoing support and guidance to clients post-implementation, addressing any challenges related to the

  Oracle Sales Cloud

  platform.

• Project Management:

  Lead or contribute to the management of client projects, ensuring the timely delivery of solutions within scope and budget. Collaborate with internal teams to ensure project milestones are met.

• Documentation & Reporting:

  Develop comprehensive documentation, including system configurations, user guides, and reports. Ensure that clients have the necessary tools to operate the solution effectively.

• Stakeholder Engagement:

  Collaborate with internal and external stakeholders, ensuring that project goals are met, client expectations are managed, and communication is clear and effective.

• Continuous Improvement:

  Stay up-to-date with the latest Oracle CX Sales features and updates. Recommend improvements to enhance clients sales processes and keep their systems current.

Qualifications and Experience:

• Bachelor's degree

  in

  Computer Science

  ,

  Information Technology

  ,

  Business Administration

  , or a related field.

• 5+ years

  of experience working with

  Oracle CX Sales

  , including at least

  2-3 years

  of experience in a consulting role.
• Proven experience in the implementation, customization, and optimization of

  Oracle Sales Cloud

  .
• Strong understanding of

  Salesforce Automation (SFA)

  ,

  Lead Management

  ,

  Opportunity Management

  , and

  Sales Analytics

  within the

  Oracle CX Sales

  suite.
• Familiarity with

  Oracle Cloud Integration

  technologies (e.g.,

  Oracle Integration Cloud

  ,

  Oracle SOA Suite

  ) is a plus.
• Knowledge of

  CRM best practices

  and ability to implement industry-specific sales solutions.

• Experience with Oracle Fusion Applications

  and integration with other Oracle Cloud modules (e.g.,

  Oracle ERP

  ,

  Oracle HCM

  ) is highly desirable.
• Experience in

  Agile methodologies

  and project management tools.

Skills and Competencies:

• Oracle CX Sales Expertise:

  Deep understanding of

  Oracle Sales Cloud

  and its capabilities to improve the sales lifecycle, from lead generation to opportunity management and closing.

• Consulting & Client Engagement:

  Strong client-facing skills with the ability to understand business needs and translate them into technical solutions.

• Problem Solving:

  Excellent troubleshooting skills and the ability to provide solutions that optimize sales processes and system performance.

• Analytical Thinking:

  Ability to assess sales operations, identify gaps, and recommend improvements through Oracle CX Sales functionality.

• Communication Skills:

  Excellent communication skills, both written and verbal, to effectively interact with clients, stakeholders, and team members.

• Team Collaboration:

  Ability to collaborate with cross-functional teams, including business stakeholders, technical experts, and third-party vendors.

• Project Management:

  Strong project management skills, with the ability to manage multiple projects simultaneously and deliver within deadlines.

• Training & Documentation:

  Experience in creating user documentation, training materials, and conducting end-user training sessions.