3 - 7 years
5 - 11 Lacs
Posted:1 month ago|
Platform:
Work from Office
Full Time
Position: Lead/ Senior Associate Settlement and Reconciliation Place of posting: Hyderabad Experience: - 3 to 9 years Accountabilities- Lead business delivery activities and maintain oversight over all the operational SOPs and protocols for settlement & reconciliation of NPCI products Ensure timely report generation on regular / adhoc basis Provide both offline and online assistance to the banks in solving their operational issues as well as onboarding and other concerns; Drive recovery of funds from the banks and other activities like chargeback, arbitration, etc. Ensure accurate and timely follow up of all the compliance related activities and resolution of the disputes such as cashback complaints, merchant refunds, penalty processing, etc. Collaborate with Build Technology for complex issues (L3 level) resolution for any operational activity. Ensure identification of workflows and business processes for hyper-automation to improve customer service, cut operational costs, and gain competitive advantage Technical Skills 1. Knowledge about NPCI Products 2. Operations Domain Knowledge Advanced 3. Improvement in KPIs (Declines, Bugs, Uptime) advanced 4. Uptime/Resiliency (BCP/DR/HA) intermediate 5. Query Resolution / Bug fixing advanced 6. Efficient Customer Dispute Management -advanced
National Payments Corporation of India (NPCI)
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