Senior Analyst, Product Delivery

Job Description

Our Purpose Title and Summary Senior Analyst, Product Delivery Overview Product Delivery works to enable and empower the core of Customer Delivery throughout Asia Pacific, by delivering simplified knowledge, know-how, materials, training, and education. Leveraging our strong partnerships across the globe, combined with our subject-matter expertise, we bring insight, experience, and solutions to deliver innovation, and ensuring our products and platforms are ready to deploy at scale. We pride ourselves in being able to take the unknowns head-on in delivering pilot projects and in the execution of complex and strategic programs. We are an inclusive, supportive, and creative team of problem solvers. Our team culture is one of getting the job done and having fun while doing so! Responsibilities Assess product and market delivery readiness through adherence of Product Delivery methodology. Project management of pilot projects, ensure that project scope and timelines are met, maintenance of a RAID log and provide regular status reports. Drive the product implementation from readiness, market test into commercialization to allow for scaled deployment. Validate and develop implementation documents including, but not limited to, project initiation, project kick-off presentation, project plans and training documents. Coordinate and provide training sessions to internal Customer Delivery teams.- Act as the knowledge expert on new and complex products. Manage a variety of administrative tasks such as coordinating training events and providing support to the team where appropriate. Understand implementation issues, work with product and technology teams on resolutions and iterative feedback/lessons learnt to regional product team Understand customer enquiries and issues, perform research, provide advice and resolutions, and escalating issues that require more advance knowledge and troubleshooting. Analyze data from product delivery projects, report on performance and success metrics. Develop and maintain strong working relationships, with cross- functions in Product and Technology to complete delivery and customer support tasks. Experience 5+ years professional experience in financial services, payments or related field. Understanding of project management and status reporting IT Knowledge in web technologies such as JavaScript and HTML, RESTful APIs, JSON/SOAP and cloud technologies such as AWS will be a plus.